Amex Prepaid Card Complaint

Gift or merchant card Managing, opening, or closing account

Amex Prepaid card department,

Gift or merchant card Managing, opening, or closing account California

Received a prepaid card and was unable to use it. The funds expired and American Express will not re-issue the card or provide me the funds. In their minds it is a rewards card, but that seems like a way to simply skirt the CARD act and not follow it, and look after the consumer.

Amex customer in California
Dec 22, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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