Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account California

I am trying to open an American Express Serve prepaid account ( - ). After applying successfully online, I was asked by email to provide additional identity verification documents, at which point I provided images of my US Passport and a recent - credit card statement. I called in to American Express Serve to verify and was told these documents were received properly. I was instructed it would take - hours for review. A few hours later, I received two emails, spaced one minute apart ; the first notifying me my Serve account was " locked '', the second stating my account was " suspended '' per Member Agreement, section : - D. I called - and spoke to the - team several times but was unable to obtain more information as to why my account could not be opened, or was " suspended '' just hours after my application was submitted. The representatives were unprofessional and terse, just instructing me to refer


with heavily - -, prompting us to frequently have to repeat ourselves and speak slowly. Finally, upon asking for a supervisor, I was first placed on hold for 58 minutes before my phone was devoid power and the line disconnected. The second time I requested a supervisor, I was told s/he was preoccupied and would return my call at a later time, only for me to not receive any calls back. Although the representatives were unable to explain the suspension, in reading through section - D of the Member Agreement, there is mention of potential fraudulent or inappropriate activity. Having only applied for the account hours ago and not receiving any card or account number, I have n't had the opportunity to even make use of the - account, much less engage in any activity violating the Member -. I 'm not sure what is more bewildering, having my account suspended before I have had an opportunity to open/use it, or the ineptness of the customer service agents. I 'm simply looking to open an American Express Serve account to do some - shopping.