Review and analysis of over 2,623 complaints against Experian
Experian consumers have reported over 2,623 official complaints related to Unable to get credit report/credit score. Out of the 2,623 consumer complaints against Experian, 11% were disputed by the consumer (i.e. the consumer was not happy with how Experian responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Experian resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 52% resulted in non-monetary compensation.
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Experian Credit reporting unable to get credit report/credit score problem getting my free annual report April 13, 2017 - I put correct information to obtain my - credit reports online, and ca n't obtain any of them. I wonder if this is because I lost my wallet in - -, Florida in -/-/2016.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report April 9, 2017 - Three weeks ago I requested my annual free credit report online with www.annualcreditreport.com. A screen popped up and said I could n't have access to my online report yet, they would send me a code or pin to use by mail so I could access my report. I also requested 2 weeks ago by their phone automated system for my reports and still they refuse to send me my credit reports from Experian, -, and -.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score April 7, 2017 - Since falling victim to the -, - -, Experian, and several other data breaches I have been unable to obtain my report and dispute anything on my report online. I only receive a message asking me to contact someone at the reporting agency. I would like to have my report unblocked as it has been more than 5 years since these breaches and I am in the process of repairing my credit. The inability to dispute online is hindering my progress tremendously.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report April 6, 2017 - For several years now, I 've been unable to view my Experian credit report online at AnnualCreditReport.com. The website provides no information regarding the reason for this ( e.g., whether there 's a problem with my application, or perhaps they 're just doing server maintenance, etc. ), so there is no way for me to take action to correct the problem. They do provide a way to request the report by mail, but I need a soft copy to store in the computer. I 've found several other people in online forums who have the exact same issue ( and no problem at all with the other - credit agencies )... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score April 4, 2017 - It has been about 3 years since I 've discovered that the credit bureaus made an error, where they have me and my brother as the same person. We do have very similar names, mine being - - - and my brother 's being - - -, and our social security numbers only have a differing last digit while the rest of the numbers are identical. I have filed for dispute multiple times as my brother did, and we were also forced to pay a fee to correct this error last year. Just recently, I 've discovered that I still can not pull my credit report and all of my credit history is combined onto m... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score April 3, 2017 - We filed a complaint against Experian about 45 days ago. In the complaint we specifically stated that the company never issued us a number to unfreeze the credit bureau report when we paid to freeze it. Therefore, we are unable to unfreeze the credit bureau report in order to apply for credit. Since the original report, Experian sent us a copy the credit bureau report. This is not what we asked for. Experian needs to send us a number to unfreeze the report.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 31, 2017 - I was not able to get a copy of my Experian or - report online. There are errors on these reports that need to be removed.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score March 30, 2017 - My credit score has gone down - points since -/-/2017 to date however the credit monitoring service and the Experian, -, - credit bureaus are unable to explain why or what companies made the report to cause the drop. I have attached copies of my reports and request a full inquiry providing explanations or restoration of points.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score March 30, 2017 - I am not sure if this is the right category for my complaint. I have contacted all three credit bureaus about my credit score decreasing by - points. After speaking to a representative at both - and - about the issue they assured me the credit bureaus would have to explain what happened. So far none of the - have been able to explain it. I pay - $6.00 a month to lock my credit report and notify me of any changes to my report. No one can access my report without my knowledge or permission. -, a creditor of mine, arbitrarily, increased my credit limit from $350.00 to $600.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 28, 2017 - Yesterday I applied for a home loan but was turned down because of - negative entries on my Experian credit report. And I have not been able to get my FREE annual copy of my Experian credit report either.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score March 21, 2017 - - is not allowing me access to my once a year free credit score that W. George Bush passed a law in 2008 stating that we are allowed one free credit report and score each year by law. - nor - nor Experian are allowing this to occur. I guess paying - - dollars in fines has not even phased them whatsoever. Why is it the that nobody is doing anything about this behavior. Why do they continuously get away with ripping off the American people that built this country and free Democracy. Enough is enough with this behavior. Somebody needs to stand up and actually do something about it ... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 16, 2017 - I tried to get my annual credit report at Annualcreditreport.com and Experian advised that they were unable to provide my report online and that I had to mail in identifying documents in order to request my credit bureau. I saw that you could upload copies of identifying documents online, so I went to the trouble of scanning and uploading these documents and got an error message back saying that these documents were not able to be uploaded. I then went to the Experian website and tried to sign up for their " Completely Free and Easy '' monitoring service and got an error message that there was... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 15, 2017 - As I am a victim of Identity Theft/Fraud, I understand that as such, I am eligible for free updated reports twice a year. I recently submitted requests to the - agencies, and E-PERIAN, even though in possession of my alert information, has denied me a copy of my report as requested. They are currently in violation of the laws placed to assist with my issue.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 14, 2017 - I am unable to access my free annual credit report online. I have tried several browsers and different computers on more than one internet connection. Each time, I receive an error stating, " A condition exists that prevents us from being able to accept your request at this time, '' with further instructions to call or mail in a request for the report. Those options do not meet my needs. I would like for this federally mandated program to work, as described and as advertised. I am not comfortable mailing my SSN through the mail or typing it in to an automated phone bank. I do n't care to wait ... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 14, 2017 - No Experian free credit report. No number to talk to anyone there. Please help with this. Experian pretends like I 've already checked it, but this is false.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 13, 2017 - I was trying to obtain a free credit report, I got as far as receiving the report on the screen. I was not able to print or save. The website froze. I have a report # but I can not find an outlet to ask for a reprint ; there are no numbers or emails to even send such a request for a website/technical error. Every link clicks to an address ( different state or city ) with a request for money. I have reached out via twitter to ask for a resolution - no response. Every year I go through this with ONLY Experian. I feel they are withholding my credit report, and trying to extort money in any kind o... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score March 10, 2017 - When credit bureau experian and - are pulled by lenders - is my credit score. I have more than 10 year 's of established credit. Also, for some time now - states that credit files split into - with that beingvsaid I have missing positive information on only my -. I spoke to the office of consumer affairs and they advised me the credit splitting and not reporting years of established credit is an error with their database. Why should their error be at my expense?... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 9, 2017 - We were unable to honor your request. If you entered your credit card information, we did not charge you. Sending us your information To receive your personal credit report by mail, please mail us this letter ( or the information in it ), along with one copy of a government-issued identification card, such as a driver 's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc. Make sure that each copy is legible, displays your name and current mailing address, and the date of issue ( statement dates must be recent ). We are unable to accept credit card s... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score March 5, 2017 - My credit damage occurred because of beyond my control.one example is the default had happened the contract enter between me and my school, broken by the school.This without investigation the school and education made me in default.I have no money to take this matter to court. will review my case please. The second issue I have is with -.They charged me high interested rate. Because of this I had paid high down payment and my trade and - years loan for used car. will you review my contract with -. Thank youl... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 2, 2017 - I have attempted to obtain my credit report from Experian for a declined credit opportunity due to information presented on my Experian credit report as well I was attempting to get my free annual from Experian. Both attempts were denied. I then went further to get my report by paying for their services and they declined again. I am being unlawfully denied my credit report and their customer service is no help when contacted about the matter.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score March 1, 2017 - All three credit bureaus : Experian, - and - can not explain my credit Score while all scores are different. None of these bureaus can explain the Score process nor specifically why my credit score is being negatively impacted by their own records, due to " revolving credit not being established long enough ''. Their own records incidate my revolving credit has been established 14yr, 10 months. This was NOT reflected on my credit bureaus until I disputed a negative rating from -, which was removed. Nearly immediately this Negative factor arose and no one will or can explain.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score March 1, 2017 - I am not able to remove a credit freeze I may have put on my account when I was disputing some items. Now I ca n't get credit because most places say that they can not pull my credit due to a credit freeze. I was trying to get my free credit report on line but because there is a Credit Freeze, I was not able to get any of the reports online. I try to contact all - bureaus but non offer an online or telephone call to remove the CREDIT FREEZE, please help, they are killing me with denials due to unable to see my credit.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report March 1, 2017 - I TRY TO PULL MY CREDIT REPORT FROM E-PERIAN, BUT I FAILED ON ONE OF ID QUESTION, THAN THE COMPANY SAID I HAD PULLED, THAT IS NOT TRUE, I JUST GOT FROM -. I NEED THIS INFORMATION.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 28, 2017 - I 've tried to access my report to no avail. I '' ve also tried to dispute. Each time these have been tried the computer pages just loop back and forth and there are no options to continue. Phone calls just go to a very long wait time that never gets answered. They sent me a report in the mail but no access to see it again online or disputed wrong items are available and they do not answer or respond. They 've made this difficult on purpose to not have to do anything they 're supposed to be bound by law to do. This is fraud at it 's finest. It always reverts back to a page to pay them for the ... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 28, 2017 - I have submitted a complaint with the annualcreditreport.com website but have not heard back. I have on several occasions since -/-/- attempted to get my credit reports from that website but every time each of these sites say that they are " unable to provide my credit report, and to submit requests by mail '' with multiple different documentation at my own expense. I have not been able to get my credit report from Experian or - in over 3yrs and have not seen my - in over a yr. How can I know if my identy has been stolen if these companies prevent me from checking my information, an... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 26, 2017 - Can not receive free credit report online from Experian through -. For at least two years, anytime I try I get this message : " We 're sorry A condition exists that prevents Experian from being able to accept your request at this time. '' I do not have any trouble getting the free credit report from - or -.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score February 24, 2017 - Attempted to obtain report from Experian through AnnualCreditReport.com and received an error message directing me to experian.com or to call Experian consumer services. Attempted to PAY for my report through Experian.com and received the same error message. After speaking to consumer services they stated that they can not verify my identity ( even though I have provided 100 % legally factual information ). Phone rep for consumer services says there is no way to obtain my credit report.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 24, 2017 - I 'm - now and I 'm trying to get my free credit report and I keep getting my information does n't match my record?... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 22, 2017 - In the process of submitting my request I was told by both - and experian : " something happened and we are unable to process your request. ''... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 19, 2017 - Experian would not let me authenticate my credit account so I can review it for inaccuracies. The woman I spoke to on the phone said I would have to pay - dollars a month in order to view what is reporting on their data, and dispute it, which is illegal.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 17, 2017 - I went to the free sight for getting my annual report. After entering all info and gaining access to the page beginning process I checked all - reporting companies. I went to my first company - and was given access to my report. After perusing the different accounts and saving and printing the report, I then clicked " CREDIT SCORE ''. There was nothing on this page. My second Company E-PERIAN showed me the following : " WE CAN NOT DISPLAY YOUR REPORT ONLINE ''. o further explanation was given. I was able to purchase the credit score by joining Experien for $1.00. I then got the score ... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 16, 2017 - I went to the " ANNUAL CREDIT REPORT.COM '' site to receive all " - OF MY BUREAU CREDIT REPORTS FROM -, - AND E-PERIAN '' ; filled out the form, and the first credit reporting agency showed on my screen, I went to click on print, however a window popped up stating technical difficulties and to try again later. I clicked out of that window, I than clicked on " save as PDF '' however, same thing happened, a window popped up stating technical difficulties and try again later. I waited for an hour to see if I could try again, however, this time a window popped up stating I had already rec... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score February 13, 2017 - I ca n't view my credit reports and YOU are costing me Section 8 Housing. The apartment complex denied my residency. I only have a few days for an appeal. HELP me, PLEASE!... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 6, 2017 - Hello, When attempting to request my annual credit report from Experian, the website says the report is unavailable online. It says " A condition exists that prevents Experian from being able to accept your request at this time. ''... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 5, 2017 - I believe I am the victim of identity theft and was trying to improve my credit score. Everytime I try and view my score though annualcreditscore.com it tells me that my data is unavailable or something crazy even though I know I am giving the right social security number. Its also preventing me from getting a past -.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 4, 2017 - Hello, My concern is that there - be a legitimate problem that needs to be addressed. Or it - be a convenient way of redirecting customers to the website where products and services can be solicited - in the name of say higher security? On -/-/- about - EST. I went to - as I have always done for years. Choosing only Experian. The portal asked me at least - questions that I knew and have known ; however, this time it indicated " We were unable to honor your request. If you entered your credit card information, we did not charge you. '' It then proceeded to tell me how to ge... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score February 3, 2017 - I have sent the demand letter to - credit bureaus for updating my credit report and scores, but they do n't do anything, I still not get my credit report. Please update it now, it is my right to have that information.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 2, 2017 - I was n't able to view my free credit reports.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report February 1, 2017 - I have just discovered that I am a victim of identity theft / fraud. I have been trying to request a free copy of my credit report from Experian through annualcreditreport.com. After inputting my info on the first screen, then selecting Experian on the 2nd screen and submitting it, my browser advanced to https : //www.experian.com/ncaconline/acr, but it then sat there for over 45 minutes, with nothing loading on the screen. I exited, then re-started the process from scratch, and the same thing happened. ( I am using the latest version of -, as my browser, which is compatible per the web sit... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score February 1, 2017 - I requested my credit report thru annual credit report. After filling out the info and answering the security questions- report did show up. I went to save and print and it kicked me off the page and said I needed to request by mail or phone. The next report, Experian, said they could not process my request and to send them copies of my social, Drivers license, mort papers, utility bills, etc. Are you kidding me? I am not sending my personal info in the mail like that, that is how identities get stolen. I am completely shocked this credit agency would ask me to send these things, especially... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 31, 2017 - Hello sir/mam I am an - student studying full-time at -, -. I applied for a credit card in - and it was declined. I did not know the process and applied again after 2 days which was declined as well. I had no idea this would affect my credit score as I do not have SSN. I have been trying to get my credit report but I do not have SSN so can not fill the form online. I sent a written mail but the response was no SSN provided. I bought a car in - and paid in cash. When I got insurance for the car, I was told I am getting a higher premium because of my credit score ( FCRA ) but I n... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 30, 2017 - I did not get my Experian credit report. i received - and -. I should have gotten all - at once. I had trouble in 2016 also. I want my Experian credit report mailed to me as I am in bankruptcy.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 29, 2017 - I went through annualcreditreport.com and was only able to gain access to -. Experian and - did not provide reports. Both times connecting timed-out and then said I 'd have to try back in 12 months.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 24, 2017 - Well over a month ago I requested a free credit report. After at least three weeks I received notification that Experian required additional information to process my request. I mailed the information back with a copy of the letter they sent me. I just received notice that Experian will not be producing my credit report because they " are not affiliated with the annual free credit report program. '' I am not able to contact Experian directly regarding this issue. Please sue the fecal matter out of Experian. Please fine Experian to the point of bankruptcy. Then ensure all Experian board members... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score January 24, 2017 - I have - different credit scores with Experian Credit Reporting Agency. I recently signed up for one of their credit monitoring products and they gave me my FICO score of - but when I went to apply for a mortgage they stated that my Experian credit score was less than - how could that be.My score should be - score rather good or bad based on a consistent industry standard system.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score January 23, 2017 - Requested credit score for the first time this year from Experian and was charged $4.00 to view my score.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score January 21, 2017 - I tried accessing my experian credit report online to view it to see if the incorrect information reporting has been corrected. Report # -. I received a message they were unable to honor my request to view my report. There is suppose to be unlimited online access to view your report but experian will not allow me to. I am submitting this complaint because I want to see what is reporting on my credit file. I am trying to obtain a mortgage and with all these errors on my report is affecting my score in a negative way.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 21, 2017 - I attempted to retrieve my annual free credit report from Experian and - via online. - online services will not yield a free credit report for me. - refused to yield a free online credit report for me.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 20, 2017 - YESTERDAY I TRIED TO OBTAIN A FREE COPY OF MY ANNUAL CREDIT REPORT BUT E-PERIAN AS ALWAYS REFUSED TO PROVIDE ME A COPY STATING THAT I RECEIVED MY COPY. UNFORTUNATELY, I NEVER RECEIVED A FREE COPY AND I WOULD LIKE E-PERIAN TO PROVIDE ME A COPY. I CAN NOT REACH THEM BY PHONE DUE TO MANY REASONS FOR WHICH I CAN NOT E-PLAIN. I WOULD LIKE E-PERIAN TO PROVIDE ME A FULL COPY OF MY FREE ANNUAL CREDIT REPORT. PLEASE FEEL FREE TO CONTACT ME IF YOU HAVE ANY QUESTIONS IN REGARDS TO THIS MATTER. THANK YOU - - -... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score January 18, 2017 - I have had issues creating a bank account in the past year due to a " mixed match '' social security number and had to bring in my social security card to verify my identity. I can not log onto Experian.com or AnnualCreditReport.com to verify my identity with my name, address, and social security number. Therefore, I can not access any credit reports to see if there are any discrepancies. However, when I tried applying for medical assistance and put in my mother 's name and address with my social security number, the identity was " verified. ''... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 18, 2017 - I WAS TRYING TO GET MY REPORTS AND BY MISTAKE I LOST THE PAGE. NOW I DONT HAVE MY REPORT AND IT SHOWS AS I ALREDI PULL IT.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 18, 2017 - Went to free anual credit report site. Got my - and - reports. However Experian gave me a response that they already gave me my report. I have attempted to contact Experian by phone and internet to no avail. All options are automated and they ALL want me to input a valid credit card and agree to be charged. Anything else either links me back to the freecredit report site just hangs up on me after telling me to go to the free report site. This same thing happened last year. Then I was able to get ahold of a live person and get this resolved. Not so this year, so they are in violation of t... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 17, 2017 - I requested my credit report from Experian on -/-/2016. I was refused a copy of my annual credit report. Experian mailed me a rejection letter stating I was sent a copy of my credit report in the last 12 months. I never requested a copy of my credit report in the last 12 months and never received any sort of copy of my credit report from Experian in the last 12 months. I need a copy of my credit report as I have been denied a refinance on my home. I applied for a mortgage with - and - - - and was denied because of my credit report.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 17, 2017 - filed a dispute an never got anything in the mail or email... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score January 16, 2017 - I have been verbally told and using tools through the - credit bureaus websites informed that there is no block on my credit reports. However - has closed my mortgage loan modification file due to their alledged attempts to obtain my credit report and said report being " locked. '' The credit bureaus refuse to provide anything in writing stating that my credit reports are not blocked. - refuses to reopen my mortgage loan modification application package and my home will now be forced into foreclosure.... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 15, 2017 - It 's a struggle every time I try to get my free annual credit report from the credit reporting companies covered by annualcreditreport.com. I try to space out my requests so that I get a different one every 4 months, but I can usually only get a single one per year from - as it 's the only one that works consistently. - is always blocked by my anti-virus system when they try to transfer me to a malicious website and Experian always tells me that I 'm blocked from ordering through the official website and must make my request by US Mail. These problems have gone on for several years now ... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 15, 2017 - After several attempts to get my annual free report I was finally able to access the Experian url I received in the US mail that would offer the report. After entering their " secret special questions '' I was denied my report again and there was an option to send them money OR re-submit, again a request by mail. I want my free report.Is there anybody to enforce this?... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 14, 2017 - Several weeks ago I used a Public Library computer ( @ - ~ # - ) to request all three credit reports from www.annualcreditreport.com ~ I was not successful in my attempt ... so, I called the attached telephone number and ordered all three credit reports once again ( or so, I believed ). On -/-/2017 I received via @ USPS first class mail a credit report from @ - and @ - but @ Experian_US only sent a letter stating I had already gotten my credit report from their company. I have tried to contact @ Experian_US ( - ) without any assistance in resolving my issue. @ CFPB Please help... |
Experian Credit reporting unable to get credit report/credit score problem getting my free annual report January 14, 2017 - When attempting to get my credit report from all three reporting agencies using https : //www.annualcreditreport.com, I was given an error message that Experian was not able to process/handle the request online and that I would have to manually fill a form and send via mail in order to receive my report.... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score January 12, 2017 - I applied for a card with - on a " pre-screened & approved letter ''. I was then told that I was denied due to reports from Experian, and -, -. I tried to contact both of them, both refuse to even respond to me, nor was -. These firms know they have wrong credit information, and Experian did send me one letter stating I had to supply information that - - - gave them, doing so just to update their credit records, and report they did nothing wrong. Their actions have done me a great deal of harm, and stopped me from getting medical equipment needed for my mother in -.... |