Experian Credit Reporting Complaint

Unable to get credit report/credit score problem getting my free annual report

Experian Credit reporting department,

Unable to get credit report/credit score Problem getting my free annual report Pennsylvania

Hello, My concern is that there - be a legitimate problem that needs to be addressed. Or it - be a convenient way of redirecting customers to the website where products and services can be solicited - in the name of say higher security? On -/-/- about - EST. I went to - as I have always done for years. Choosing only Experian. The portal asked me at least - questions that I knew and have known ; however, this time it indicated " We were unable to honor your request. If you entered your credit card information, we did not charge you. '' It then proceeded to tell me how to get it through mail. It also offered an option to upload the request and any documentation required. I was not interested in that option at this time. After a bit of time, I was able to find a number to call. The representative referred me to www.experian.com/view and the response was the same screen. The representative was professional and took my information and was willing to mail it to me. I accepted. For comparison, I then went to - roughly - minutes later to see if this happened with -. - 's process asked - questions and was able to obtain report. This - just be - incident. I am human and imperfect. I could have made a mistake. This is highly unlikely in this incident given the questions asked. I have attached the response minus any sensitive information Thank you

Experian customer in Pennsylvania
Feb 04, 2017

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with non-monetary relief

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