Review and analysis of over 166 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 166 official complaints related to Advertising and marketing. Out of the 166 consumer complaints against U.S. Bancorp, 25% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 55% resulted in non-monetary compensation.
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U.S. Bancorp Credit card advertising and marketing January 3, 2017 - Took out - visa card for airline points on trips to - - issued by US Bank and points were from - but they have since merged with - - .Folks I talked to with the bank never heard of - - I had been saving my points for the last 3 years and had accumulated over - with the requirement ( from their website ) of only - for - ticket. I then tried to get into their website furnishing my info of passport and personal info to no avail then was given a surefire password that still did not let me into the website as usual, this is the most mismanaged company I have ever se... |
U.S. Bancorp Credit card advertising and marketing November 26, 2016 - I opened a credit card account approximately 4months ago. The sole purpose of the account was to obtain a promotional - gift card of $100.00 if I used the card in an allotted time frame. I have used the card and have never received the gift card. This is after three inquiries over the last three months. they admit I should have received the card over 6 weeks ago and keep " researching '' why I never obtained this. US Bank and - have fraudulently solicited the opening of this account under false promotion. There is no intention on their part to send the card. The last " supervisor '' I ... |
U.S. Bancorp Credit card advertising and marketing November 16, 2016 - Well I 'm a - with limited credit history. I work and receive public assistance. So I want to build credit because I 'm - with limited credit because I went though a rough period in my life from age --. So I went to Peoples united banks website and saw that they offer a credit card to college students with limited credit history. So I applied and was rejected so I called -/-/2016 to ask why was i rejected. The Person on the other end told me i was rejected for limited credit history. After arguing I asked to speak with the manager. The manager told me i was denied for limited cr... |
U.S. Bancorp Credit card advertising and marketing July 7, 2016 - I am a USBank Depositor ( DDA ) and hold a USBank issued credit card. I was in their branch located at - -, - -, AR to make a DDA deposit when I was advised that I had been pre-approved for a balance transfer option with 12 months of 0 % interest with no fee. All they needed was my annual income. I was advised ( TWICE ) the credit inquiry was a soft pull and I assumed this to be true considering I have a USBank credit card. After spending time in their office, providing my income and employment information, the pre-approval was declined and I subsequently have a hard pull inquiry o... |
U.S. Bancorp Credit card advertising and marketing July 6, 2016 - On - -, I was contacted convinced that - could help me make my -, - - - a successful one. I agreed to services for - on - -, - and was charged $4700.00 initial set up fee and agreed to $140.00 per month fee for their services. On - -, I received an email from - with the names and phone numbers of - of their clients because I had asked for references. I contacted each and they had nothing negative to say about the services provided by -. - began services for the dcor site and I sent information as requested by them. On - -, I sent m... |
U.S. Bancorp Credit card advertising and marketing May 26, 2016 - US Bank advertises their - - card with the annual free night certificate. I never received it and even after calling I still have not received it. I completed the requirement and was verified on the phone with customer service representative. I was given a reference number of the call on -/-/2016 : " - ''. This is what they advertise : - - Visa ( R ) Reward Card Free Night E-Certificate ( " E-Cert '' ) is available per Account if you charged US $10000.00 or more in Net Purchases ( purchases minus credits and returns ) on the Account during the 12-month statement cycle p... |
U.S. Bancorp Credit card advertising and marketing March 12, 2016 - I have a - Bank - - credit card. I received a direct mail flyer over a year ago inviting me to apply for a - Bank - American Express credit card with a $49.00 annual fee. In the flyer, it said that I would receive a $49.00 " relationship bonus '' to offset the annual fee if I had any other qualifying - Bank products, including another - Bank credit card. So I signed up. After I was charged the annual fee -, I called to inquire about the relationship bonus and was told that other - Bank credit cards were not eligible for this bonus - only checking accounts and oth... |
U.S. Bancorp Credit card advertising and marketing January 25, 2016 - I AM RECEIVING CALLS FROM A COMPANY EVERY DAY TELLING ME THEY ARE CALLING IN REGARDS TO MY CREDIT CARD. NOTHING IS WRONG WITH YOUR CARD AT THE PRESENT TIME BUT WE OFFER A COVRAGE THAT WILL E-PIRE TOMORROW IF NOT TAKEN CARE OF TODAY. PRESS ONE TO TALK TO AN AGENT. I PRESS ONE AND ASK TO BE REMOVED FROM THE CALL LIST BUT I AM NEVER REMOVED. IF THE OFFER IS TO E-PIRE THE NE-T DAY, WHY AM I GETING THESE CALLS FROM THE SAME COMPANY DAY AFTER DAY? THE CALLS FOR THE PAST THREE WEEKS HAVE COME FROM - AND FFIDAY THEY CALLED ME THREE TIMES. TODAY THEY CALLED FROM - AND IT SOUNDED LIKE THE SAME MAN... |
U.S. Bancorp Credit card advertising and marketing December 8, 2015 - In -, a US Bank representative contacted me about my - - card with them and offered me a - plus card. He stated they had a balance transfer option with 0 % APR that would save me a lot of money by transferring my Plus balance to. I informed him at that time, I was looking for a vehicle and did n't want a hard inquiry on my credit, so I would apply online after my search as I had a lot of home improvement projects coming up I 'd like to put on credit. In -, I went ahead and applied for the Flex Plus and was instantly approved, I went through the motions of a balance transfer and ... |
U.S. Bancorp Credit card advertising and marketing December 4, 2015 - In - I signed up for a - - - credit card from US Bank. I met the minimum spend but was not awarded the bonus points on a technicality that it was met on my Husbands Authorized users card. US Bank has a convoluted system where they have a central billing system, and the - account and primary account are separate. Their terms do state that the sped must be met on the primary account holders account, but their system is so confusing that most people would believe that the primary account included authorized users, which it does not with them. They really confuse their customers wit... |
U.S. Bancorp Credit card advertising and marketing November 2, 2015 - I am very upset and disappointed in the rewards change of my - credit card. The free night benefit removal has been a disappointment. In addition, I just the annual fee charged to my account. $75.00. I believe it is very bad practice to suddenly change the terms of card ; In addition the old terms were advertised in marketing materials and in statements, website. To add insult to injury, I just found out that US Bank and - - have been selectively issuing free night certificates to select customers. I would like to also received the free night certificate. Thanks, - - ... |
U.S. Bancorp Credit card advertising and marketing November 2, 2015 - I am very upset and disappointed in the rewards change of my - credit card. The free night benefit removal has been a disappointment. In addition, I just the annual fee charged to my account. $75.00. I believe it is very bad practice to suddenly change the terms of card ; In addition the old terms were advertised in marketing materials and in statements, website. To add insult to injury, I just found out that US Bank and - - have been selectively issuing free night certificates to select customers. I would like to also received the free night certificate. Thanks, - - ... |
U.S. Bancorp Credit card advertising and marketing October 25, 2015 - Dear Sir or Madam, In early - this year, I applied for the US Bank - - credit card. I thought that the package offered by this credit card was attractive and decided that it was worth both a hard credit pull on my credit history and the $75.00 annual fee that comes with the - - - - - - Card. Fast forward two months, the main perk of this card is cancelled : Enjoy Bonus Award Nights when you redeem your Gold Points for Award Stays ''. I recently tried to book an award using the Bonus Award Night '' which enabled me to have a second night for free on a two-night-or... |
U.S. Bancorp Credit card advertising and marketing October 13, 2015 - I am preparing to take a trip out of the country. I went to website for my credit card to determine if my card has - transaction fees. According - there is an underlined link that states No - Transaction Fees ''. However, when you click on that link - it brings up a fee table that shows there is a - transaction fee of 2 or 3 %, depending upon whether the transaction is in US dollars or a - currency. I then called the customer service center for US Bank, and got a series of confusing answers, then a response that my account had no fees. I requested that the agent request that... |
U.S. Bancorp Credit card advertising and marketing September 28, 2015 - US bank advertises offers for business credit cards on their website and other affiliate sites. On - - 2015 I applied for a business credit card and a week later I received a rejection noticed with the following cited as the cause : Residence is outside of trade area ''. I contacted US Bank and inquired about what this meant, the representative said that it means they have no branches in this area. I asked why then I get offers from their bank mailed to me. The representative indicated, that if the application had been submitted in response to a mailed offer '' they would have processe... |
U.S. Bancorp Credit card advertising and marketing September 16, 2015 - Hello, - -, - I received a mailing from my local bank that I have had an account with for - and a half years. There was an application for a Pre Approved Credit Card '' in bold letters.I thought that because it was my local bank I would fill it out and send it in. I found out later that a hard inquiry showed up on my credit report. I called my bank and found that it was actually a credit card company that has a business relationship with my bank. I was also declined for the card. The issue is that between - and - my credit score suffered because of the loss of my business an... |
U.S. Bancorp Credit card advertising and marketing August 3, 2015 - US Bank 's - - Credit Card had as their featured benefit, a second award night free as their main marketing tool. After paying the - Annual Fee they suddenly cancelled that benefit effective -/-/15. How can they collect an Annual Fee and then change the main benefit, US Bank thinks they can change the rules after the fact. When I called in and complained, they said there was nothing they could do about it. ... |
U.S. Bancorp Credit card advertising and marketing July 28, 2015 - I have opted out permanently for prescreened credit card offers, but I still get them from Century Bank. I have also called them directly but the offers still come. ... |
U.S. Bancorp Credit card advertising and marketing July 9, 2015 - US Bank - Bait and Switch. I responded to a web based offer, offering free - - points with a bonus award nights '' promotion, if I signed up for a US Bank - - - card. The company would offer - - hotel points to sign up for the card, pay a $75.00 annual fee, and spend $2500.00 on the card within - months. As part of this bonus, one can use the points to book hotel rooms through - -, and if one books - or more nights in a row, the last night is Free. This is a significant offer and the primary reason I signed up. ( A friend of mine did the same ). After sign... |
U.S. Bancorp Credit card advertising and marketing June 18, 2015 - US Bank has engaged in deceptive advertising. They enticed me to sign up for their credit card and pay an annual fee with promised benefits, and then took away the most valuable benefit - the - free night '' benefit. This is wrong and dishonest. ... |
U.S. Bancorp Credit card advertising and marketing June 16, 2015 - I received an offer to open an credit card with USBank, which they did not honor. The offer stated that if I spend $1000.00 within - months, I 'll receive a $200.00 statement credit. I received $100.00 after spending $500.00, but did not receive the full $200.00 after spending $1000.00 within - months, which is sooner than the offer required. I called them and was eventually told I needed to fax the original offer letter to them to prove that I was supposed to get $200.00 after spending $1000.00. After faxing it, they still refused to give me the remaining $100.00. They... |
U.S. Bancorp Credit card advertising and marketing June 7, 2015 - I feel that I have been scammed by - - due to deceitful marketing letters. I wrote - promotional checks for purchases that they sent me. The - - was in - - and the - - that I wrote was in - -. The - check had a term of 0 % interest until - - and the - check the promo was 0 % interest until - -. The letters that I received at that time did not have any Special Notice '' box that they have recently added to their most recent offer letter. Now they explain in that box on the letter that in order to avoid interest you need to pay your account bal... |
U.S. Bancorp Credit card advertising and marketing May 31, 2015 - USBank provided an email claiming Earn 20 % MORE REWARD POINTS on purchases made with your - REWARDS - Card through - -! '' However, very few people will receive any extra points. Fine print states you first have to spend $2700.00. Then - reward points are earned per dollar only on additional net purchases ''. That 's like advertising 20 % off the last $10.00 you spend on a $100.00 shirt, which is really only 2 % off. Most people will use the card more thinking they will get 20 % more rewards when in reality they will get no more reward on the - $2700.00 they spend.... |
U.S. Bancorp Credit card advertising and marketing May 26, 2015 - My Visa credit card Account # -. US Bank advertised $60.00 annual fee for a credit card with a benefit of second night free on any reward. They still charge the fee and refuse to return it, but discontinued the benefit. ... |
U.S. Bancorp Credit card advertising and marketing May 23, 2015 - I applied for the - - - - - - card from US Bank in - 2015. One of the main reasons I signed up for the card was for the Bonus Award Nights program, which was prominently featured in the advertising on their website at the time, and which I felt justified the $75.00 annual fee on the card. Shortly after applying for and receiving the card, US Bank informed me that the Bonus Award Night benefit was going away at the end of - 2015, less than one month after they charged me the annual fee and less than two months after I signed up for the card based on the availability of... |
U.S. Bancorp Credit card advertising and marketing May 20, 2015 - I signed up for the US Bank - - visa credit card, with a key benefit being the inclusion of a free night on award stays : a bonus award night every time you redeem for - award nights or more, the last night is complimentary ''. This was a key benefit for the card ( which carries an annual fee of $75.00 ). I signed up for this card due to its benefits, which were clearly stated on the website when I applied and was accepted for the card. A week after receiving my welcome material, it was announced that this benefit would be removed beginning - -, 2015. I called US Bank to requ... |
U.S. Bancorp Credit card advertising and marketing May 19, 2015 - I applied for a - - Visa Signature credit card in -. At that time, they advertised the card as offering a Bonus Award Night ''. This means on award stays of -+ nights credit card holders receive - - free. Less than two weeks after my application, this benefit was canceled starting - -. There are other, smaller, changes as well. All of this took place in less than three months after receiving my card and paying the annual fee. I have not even had the chance to earn the points promised to me for hitting minimum spend requirements of $2500.00 before the benefits associa... |
U.S. Bancorp Credit card advertising and marketing May 16, 2015 - I applied for and was approved for a - - - card issued by US Bank. All the advertisements and information about the card stated I would be able to receive the last night of any point redemption on hotel rooms free. The materials I received with the actual card also stated this. Not one week after applying for the card that benefit was removed, and now a $75.00 annual fee is being levied on my card. I feel like this was bait and switch through luring me to apply with specific benefits, and then immediately removing those promised benefits and still charging me for them. ... |
U.S. Bancorp Credit card advertising and marketing May 14, 2015 - When I applied for this card and paid the fee, one of the benefits was to be able to redeem points to get - free night when you book - or more consecutive award nights. However, they have now taken away that benefit, which was why I paid the fee. I believe this to be false advertising. ... |
U.S. Bancorp Credit card advertising and marketing May 14, 2015 - I have US Bank - - personal and business credit cards. Both have the annual fee and it is advertized that this annual fee pays for cards benefits. One of the benefits is Bonus Award Night. However they decided to remove this benefit from both cards starting -/-/15. Based on that I believe I am not getting all benefits that I paid forwith my annual fees. And this benefit is still advertized on the application page for new customers. ... |
U.S. Bancorp Credit card advertising and marketing May 13, 2015 - Changed terms in - membership rewards shortly after opening of credit card and paying $75.00 annual fee. ... |
U.S. Bancorp Credit card advertising and marketing May 12, 2015 - I HAVE WAITED - MONTHS TO RECEIVE MY REWARDS FROM - BANK AND HAVE COMPLAINED TO THE CFPB AND BBB .I RECEIVED A LETTER FROM - - PRES. OF BANK THAT I WOULD RECEIVE MY REWARDS WHEN MY STATEMENT PERIOD CLOSED - -. I SPOKE TO A CLERK AT THE BANK, -, WHO TOLD ME THE REWARDS WOULD BE POSTED TO MY ACCT.ON -. I CALLED THE BANKTHIS MORNING AND THEY TOLD ME I HAVETO WAIT AN ADDITIONAL - WEEKS. ... |
U.S. Bancorp Credit card advertising and marketing May 11, 2015 - Signed up for credit card deal promising a Bonus night award when you booked for - nights in the - - program. No sooner had I received the card has the offer been pulled starting - -. This is blatant false advertising as nowhere did it state the program would be ending. ... |
U.S. Bancorp Credit card advertising and marketing May 10, 2015 - I have had my US Bank - - - - card for over a year now, and was charged the $60.00 annual fee right away which of course I gladly paid due to the benefits it was advertised to come with. However, soon after paying, the first week of -, - - & US Bank announced that they were no longer going to be offering the Award Night Benefit '' of the card. The benefit was that if you booked a - night stay on points and you had their credit card, you got the - night free. This is right after I paid my $60.00 annual fee for that benefit! The value of my card is now cut in half... |
U.S. Bancorp Credit card advertising and marketing May 6, 2015 - I have signed up for a personal - - credit card from US Bank. In the agreement I signed up for it clearly states that I will receive a - free night AFTER PAYING THE $75.00 FEE. However, soon after paying the fee I learned that US Bank has decided to not provide this benefit as promised. I called US Bank today to ask if there was anything available to compensate for this but was told the best I would be offered was - pts or they could cancel my card and give me the annual fee back. They also stated that the new benefit was a free night in a - hotel after - dollars spend. Thi... |
U.S. Bancorp Credit card advertising and marketing May 5, 2015 - US Bank - - - Visa - Bait and Switch advertising to get people sign up for the credit card. I was promised a free night with every reward booking, but the month after I signed up for the card and paid the annual fee, they took the benefit away. ... |
U.S. Bancorp Credit card advertising and marketing May 5, 2015 - I COMPLAINED TO CFPB THAT I AM HAVING PROBLEMS WITHGETTING M Y $ - BACK REWARD. I RECEIVED A LETTER FROM THE PRESIDENTOF THE COMPANY THAT MY ACCOUNT WOULD BE CREDITED AT THE END OF THE NE-T BILLING CYCLE ( - -. ) ICALLED THE CREDIT CARD COMPAN Y TODA Y AND THE REPRESENTATIVE SAID SHE COULD N'T CONFIRM AND SHE WOULD SWITCHME TO A SUPERVISOR. I WAITED ON HOLD FOR - MINUTES AND THEN HUNGUP. I REQUEST IMMEDIATE PAYMENT OF THE MONEY I HAVE EARNED. ... |
U.S. Bancorp Credit card advertising and marketing May 3, 2015 - I have signed up for US bank Visa for - - which as their main benefit offered - night free on all awards. The fee is $75.00. I would like the refund of my fee, because they discontinued this benefit. US bank refuses. ... |
U.S. Bancorp Credit card advertising and marketing May 2, 2015 - In late -, I applied for a - - credit card from U.S. Bank. It advertised that for cardholders, the last night of each - - hotel award stay is free. I signed up for the credit card with that benefit as my primary motivation. Then, about a month after I received the card and after they charged me a $75.00 annual fee for the benefit, U.S. Bank announced they 're no longer offer the last award night free benefit. I think that 's extremely deceptive. I called in to say how disappointed I was and see if U.S. Bank is offering compensation. They offered me - - - points, which... |
U.S. Bancorp Credit card advertising and marketing May 1, 2015 - US Bank the issuer of the - - - - - and Small Business credit cards charges an annual fee for each on of their cards. I have both of these card, the personal card for my personal spending the the small business card for my small sole proprietorship. The key perk of these cards for me and many others is that when booking hotel nights using the points that the card offers the last night booked is free. For example, if you book - nights at a - you only will use points for the - night and get the - night free '' ( i.e. you will not need to use your points ). This langua... |
U.S. Bancorp Credit card advertising and marketing May 1, 2015 - US Bank the issuer of the - - Visa Signature Personal and Small Business credit cards charges an annual fee for each on of their cards. I have - of these card, the personal card for my personal spending the the small business card for my small sole proprietorship. The key perk of these cards for me and many others is that when booking hotel nights using the points that the card offers the last night booked is free. For example, if you book - nights at a - hotel you only will use points for the - night and get the - night free '' ( i.e. you will not need to use your points... |
U.S. Bancorp Credit card advertising and marketing April 30, 2015 - I signed up for the - - card -/-/2014 with a $75.00 annual fee, offered with great benefits which included - night free on reward stays which was the primary reason for signing up for this card. -/-/-, they announced they would strip that benefit and I 'm left with an annual fee and a hard inquiry on my account. ... |
U.S. Bancorp Credit card advertising and marketing April 30, 2015 - I have a U.S. bank - - credit card. I signed up for the card solely for the Bonus Award Night '' benefit. I renewed my card and paid the $75.00 annual fee on - -, 2015. I called on - -, 2015, to express my extreme disappointment about the loss of this benefit ( on - -, 2015 ) and asked for compensation in order to remain a cardholder. They promised - bonus points and said that was the maximum. I was only awarded - bonus points to my account. A friend was offered - points and a $75.00 credit for the annual fee. We both received our cards at the same time. N... |
U.S. Bancorp Credit card advertising and marketing April 30, 2015 - I recently applied for the US Bank - - Visa, which advertised a - night free with any award stay while I had the card, in addition to paying a $75.00 fee. I was recently notified that the benefit was being removed without an in-kind benefit being added. I spoke with customer service and was offered - points, which was worth maybe $12.00. After indicating that this was unsatisfactory I filed a complaint last week. I was called regarding this, and the gentleman I spoke with said I could get either - points ( ~ $32.00 ), or cancel the account and get a refund of the annual fe... |
U.S. Bancorp Credit card advertising and marketing April 29, 2015 - When I signed up for this credit card, it was supposed to come with the benefit of getting a - night when I booked - nights with points, which is why this card has a hefty annual fee. I just paid my annual fee back in - of this year and then a few weeks after I learned that they are taking away this benefit! This is completly unfair since that is the only reason I paid the renewal. ... |
U.S. Bancorp Credit card advertising and marketing April 28, 2015 - US Bank recently cancelled the free night award bonus which was a benefit of their - credit card. I had renewed my annual membership with them for this card solely for this benefit feature. US bank did not communicate clearly with me that the benefit had changed. Instead they added a small notification in my monthly statement to notify that this benefit was set to expire - -. I feel I was misled by US Bank as they advertised at the time I renew my membership unlimited free bonus award for any nights booked with points. My family does a large part of our banking with US bank and are no... |
U.S. Bancorp Credit card advertising and marketing April 28, 2015 - US Bank recently cancelled the free night award bonus which was a benefit of their club carlson credit card. I had renew my annual membership with them for this card solely for this benefit feature. US bank did not communicate clearly with me that the benefit had changed. Instead they added a small notification in my monthly statement to notify that this benefit was set to expire - -. I feel I was misled by US Bank as they advertized at the time I renew my membership unlimited free bonus award for any nights booked with points. my family do a large part of our banking with US bank and ar... |
U.S. Bancorp Credit card advertising and marketing April 28, 2015 - - - - US Bank credit card - false advertising! I am disappointed and angry about intentionally false and misleading advertising for the US Bank - - credit card. I was recently approved for, and paid the annual fee for, this credit card. The major benefit they advertise is a free night when making a reward reservation for cardholders. This was the reason I chose this card instead of a competitor like a - credit card. Only a week after getting the card, I find out they have cancelled the benefit. Of course they were planning this while still advertising the benefit, to falsely in... |
U.S. Bancorp Credit card advertising and marketing April 28, 2015 - I am writing to complain about U.S. Bank. I recently applied for a U.S. Bank - - Premier Visa Signature Card credit card and was approved. One of the major reasons, I applied for the card was an advertised benefit of Bonus Award Nights '' where any award stay using - - points got the the last night free. This benefit is offered ONLY to U.S. Bank - - credit cardholders. On my - statement I received from U.S. Bank as a - - credit card holder the following notice was in the statement : Program Update Notice For Your - - VisaStarting -/-/2015 Cardmembers can... |
U.S. Bancorp Credit card advertising and marketing April 28, 2015 - I have a US Bank - - credit card. The card has an annual fee that is not waived. The card at the time of collection of annual fee had advertised a feature called - night free, so if one would redeem points for a night at a hotel, the subsequent night was free. The annual fee was justified with this perk. However in - they abruptly removed this feature. They also refused uniform compensation for the said removal. Multiple people have claimed a refund of annual fee for the year and - total points as compensation being given by US bank to them. Ofcourse I can not validate the verac... |
U.S. Bancorp Credit card advertising and marketing April 27, 2015 - US Bank notified me by email that they would eliminate the Bonus Award Nights benefit as of - -, 2015. I 'm unhappy about losing the Bonus Award Nights benefit because the main reason I applied for a - - - Rewards Visa Signature Card with paying an annual fee of $75.00 was to get the bonus award night benefit. I decided to call US Bank and explained to them the situation. They 're unwilling to help me nor did they give any compensation for eliminating the bonus award night benefit. ... |
U.S. Bancorp Credit card advertising and marketing April 27, 2015 - I applied and was accepted for a US Bank - - Visa signature, which advertised a - award night free on all stays booked with points while holding the card, along with other benefits, for paying the annual fee. I received notice a few weeks ago that the benefit was ending as of - -, about 6 months of the way through my - year of having the card. I applied for the card, and suffered a hit to my credit score, primarily because of this benefit, and having it removed is a big blow to its value. I called the bank and asked for some form of compensation, and they were only willing to... |
U.S. Bancorp Credit card advertising and marketing April 26, 2015 - us bank decided to cancel the last night free award '' benifit from this credit card account, which is the main selling point of this card, as well as the main reason that i am paying the annual fee for. A huge change of benifit with a such short time notice seems a marketing fraud to me. ... |
U.S. Bancorp Credit card advertising and marketing April 26, 2015 - In - 2014 I applied and was accepted for a - - Premier Rewards Visa Signature Card. I chose this card amongst others solely because the benefit of Bonus Award Nights '' given the tradeoff of having a Hard Pull on my credit history and a $75.00 annual fee due on my - statement. Without warning, 6 months later - - and US Bank have pulled a bait and switch by removing the Bonus Award Nights '' feature from the card, essentially wasting my Hard Pull and $75.00 Annual Fee. This is bad business and not fair to the consumers thus I expect a fair outcome for everyone. ... |
U.S. Bancorp Credit card advertising and marketing April 24, 2015 - Credit card reduction in benefits ... |
U.S. Bancorp Credit card advertising and marketing April 23, 2015 - US Bank advertised its - - card with bonus award night exclusively for card members '' who enjoy all these benefits after paying $75.00 annual fee. Relying on this advertising, we paid the annual fee, but now the bonus award night has been rescinded. ... |
U.S. Bancorp Credit card advertising and marketing April 23, 2015 - My wife and I hold several different credit cards issued by U.S. Bank in partnership with - - hotel chain. We have paid the annual fees because we were promised perks on the contractual agreement. One such perk was receiving the last night free when booking - or more stays at - - hotels. We recently received a piece of mail with sneaky writing indicating they had removed this feature on a whim, after I paid the annual fee for this feature. Ridiculous and unprofessional conduct. I expect that our annual fees will be refunded since there is no longer a reason to continue paying th... |
U.S. Bancorp Credit card advertising and marketing April 23, 2015 - Just applied for and received a credit Card from US Bank, we tried to make - purchases over - as - are some travel points associated with the card. US bank wil not allow us to charge anything over -, even though credit scores are in the high - 's and we had a mortgage with US Bank until a few years ago, which was never late. US Bank also indicated in an email the following : - Points per $1.00 spent in eligible net purchases at - - hotels worldwide. Bonus Award Nights - When you redeem Points for - or more consecutive Award Nights, your last night is free. Plus:-... |
U.S. Bancorp Credit card advertising and marketing April 22, 2015 - applied for credit card with USBank that promised a free - night with every award reservation. Paid the annual fee and met the spending threshold. Then they changed the card terms to take away the benefit ... |
U.S. Bancorp Credit card advertising and marketing April 21, 2015 - I applied for the - credit card last month for the bonus award night benefit and they announced that they are taking the benefit away right after I got approved for the card. The card is useless to me now and I wasted a credit inquiry and $75.00 annual fee. The card member agreement specifically mentions the bonus award night after paying the $75.00 annual fee. ... |