U.S. Bancorp Credit card department,
Advertising and marketing Wyoming
I applied for a - - Visa Signature credit card in -. At that time, they advertised the card as offering a Bonus Award Night ''. This means on award stays of -+ nights credit card holders receive - - free. Less than two weeks after my application, this benefit was canceled starting - -. There are other, smaller, changes as well. All of this took place in less than three months after receiving my card and paying the annual fee. I have not even had the chance to earn the points promised to me for hitting minimum spend requirements of $2500.00 before the benefits associated with such points have been taken. In short, I feel US Bank was deceptive with their advertising and dramatically reduced promised benefits with such little advance warning as to make the situation resemble a bait-and-switch offer.
U.S. Bancorp customer in Wyoming
May 19, 2015
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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