Resources for resolving common issues with Stearns Ventures, LLC products and services
You can reduce the number of unwanted calls from Stearns Ventures, LLC you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account April 3, 2017 - I refinanced an existing mortgage with my original lender, Stearns Lending on -/-/-. The original mortage had an escrow insurance requirement ; however, the refinanced mortgage did not. As expected, I made principal and interest payments payments for the remainder of -/-/- on my refinanced mortgage. Beginning on -/-/- Stearns Lending began requiring escrow insurance on my monthly statements even though I already prepaid my homeownwers insurance for -/-/-. After months of phone calls ( 12 calls ) to Stearns Lending to correct their mistake they finally acknowledged their ove... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account March 14, 2017 - My mortgage company ( Stearn Lending, LLC did not pay my - property tax out of escrow. I received a past due notice from county treasurer office -. I immediately called the mortgage company and the customer service rep told me they will look into it and will get back with me within 2 weeks. Since then, I have made an additional - phone calls to check the status of the situation and each time, they put me on hold, so that the can look at the account and then tell me that they will investigate it and get back with me within 5 business days. I never get a call back from them. I have mail... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account March 13, 2017 - In -/-/2016 I was granted a - Veteran Property Tax Exemption by the State of Texas, that was backdated to take effect -/-/2016. At that point, every month, my property taxes were being drafted with my mortgage & insurance. As soon as the - exemption was approved I started going through the process of refunding all property taxes that had been paid for the year -/-/2016 and to have them stop escrow payments going forward for future property taxes, as I am exempt. At some point in -/-/-, I was told I would need to call back in -/-/- to check on the status. In -/-/- I w... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account March 13, 2017 - I have tried 3 times to get someone to assist me with my questions and concerns with my escrow account. Stearns Lending LLC has failed with my email request as well as my phone conversation that I 've attempted twice. Customer service gives me the run around and states that the information about my escrow account can be found on their website. I want to have my escrow account reanalyzed for the current year, as i feel there is a significant overage. Ive attempted this request three times with no response or resolution.... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account January 31, 2017 - On -/-/2016 I refinanced my mortgage from a 30 ryear to a 15 year, with the same lender, Stearns Lending. It was an FHA refi. They reported me as paying late as of - - 2016 because the title payoff they received on -/-/16 was a few - short. they received 99 % of the payoff on -. Did n't even attempt to contact the title agency until -/-/16 to report the fund shortage .Regardless, my payment was not over 30 days late because they received almost the entire balance of my mortgage on - which was far more than my $1300.00 mortgage payment due by the - .... I h... |
Stearns Ventures, LLC Mortgage application, originator, mortgage broker January 5, 2017 - We want to state for the record we are a Business : - filing the compliant on the consumers behalf ( our borrower ). We first started working with our borrower back in -. It was an FHA loan that required a case number to be transferred to us as it was assigned to the property that was in the process of being purchased. that fell though due to financial difficulties. We were able to find a new property in - for our client. This is the start of our complaint. After performing our query search we discovered that the case number that was attached to our borrower had been transferred to an... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account January 5, 2017 - My home loan was transferred to another lender which I have n't been notified yet... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account December 8, 2016 - I have loan from Sterns Lending and it started -/-/-. I request them to cancel my PMI on -/-/- since My LTV is - %. I did not received any notification except that my case has been received and they will get back to me in 5 business days. after that no response. When I called the customer care then they said they are still working my case and they will let me know the decision by -/-/- since it is very lengthy process then I asked then if they should be refunding my PMI money which by that time I have make two payments then She said I have to keep paying my PMI and it will no... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account November 18, 2016 - I refinanced my loan which closed on -/-/2016. The funds were wired into Stearns bank account on that day. I have been overcharged for - PMI payment for the month of -/-/2016 and have n't received my taxes of $1400.00 both from my escrow account. It 's odd that in the past Stearns paid my taxes in -/-/- and now they are saying they paid them in - - early?? ) - - records show and have told me personally that the tax payment for my -/-/- bill was paid by - The payoff amount that - paid Stearns matches the payoff statement by Stearns but Stearns posted a lesso... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account October 31, 2016 - I traditionally take and make bi-weekly payments on my mortgage with Stearns lending so that way I can take and make an extra payment as well as so I can take and pay down the principal on the loan more quickly. I am not signed up for any bi-weekly payment plan and or service and have always questioned given the quick and easy method by which companies are able to take and receive and apply any payments that come with them why I should have to take and incur an additional cost when I can clearly show that my mortgage company by their own system is receiving my payments but they are are choosi... |
Stearns Ventures, LLC Mortgage settlement process and costs October 29, 2016 - My closing cost change many times, I had 3 estimate costing close and one closing disclosure cost, in my first estimate I had to pay -, than less than a week send another estimate for -, than for a -, now in the closing disclosure is -. Also the lender have change the day for closing several time, first was - -, than - - and a possible closing for - -, and now is on - -, they did n't notify me when they chance the one that was on - -, even right now I do n't know the hour of the closing for - -, I had contact the lender and let them know that I n... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account October 28, 2016 - I have previously submitted a complaint about Stearns taking principal payments, and applying them to monthly payments ( interest, escrow ). When I have asked to have them reversed ( i.e. have the money put directly to principal as I had originally instructed ), I then got a letter saying I was delinquent in payments ( as my autodraft payment was pushed back when they got my check for extra principal ). I got a response from Stearns via CFPB saying that everything was fine, I was not delinquent and I had not been reported to a credit agency. I sent another check to go to principal in -, and... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account October 27, 2016 - I refinanced my home in -/-/- with -. The loan was immediately sold to Stearns Lending. I received a refund of $680.00 from - which I wanted applied to principal only. Since the loan was sold already, I wrote a check to - and mailed it to them indicating principal only. I received notice from - that they received the check on -/-/2016. My first payment is not due until -/-/2016, however, - applied my payment as follows : Due Date Applied Date Description Principal Interest -/-/2016 -/-/2016 PrincipalCurtailment $9.00 -/-/2016 -/-/2016 ModifiedCouponPayment ... |
Stearns Ventures, LLC Consumer Loan managing the loan or lease October 11, 2016 - To whom it may concern, I am writing regarding my current mortgage lending company : Stearns Lending who is currently subcontracting through an agency - to handle some loan issues. I had water damage to my den and back bathroom on - -, 2016. My home insurance company - - sent me a check to repairs these areas. The check for reimbursement $13000.00 was sent to the attention of the lender and myself. I signed the check and sent it to - - - on -, -, 2016 and they were suppose to sign it and issue a new check. I have been waiting 4 months to receive the reimburseme... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account September 30, 2016 - My mortgage is currently with Stearns Lending. Over a month ago we sent them a check for $25000.00 ( insurance claim check that must be cosigned by them to repair hail damage to our home ) and submitted all of the required paperwork to include a signed contract with a local painter to begin our repairs. - is fast approaching in Colorado making outdoor labor very difficult and yet still no check from them???? It appears they have a sub-contractor that handles insurance claims in the name of - in - S.C. Our money is NOT in our regular escrow account so we suspect that all of the " sta... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account August 9, 2016 - My mortgage is currently being serviced by stearns lending. They presently charge you to make a payment online, and even when you are within the 15 day grace period, they are forcing a " one time draft fee '' of up to $15.00. This defeats the whole purpose of a " grace period ''. When one of their representatives called me on the - of the month to harass me into making a payment over the phone, i informed him the fees they were charging were not waranted and that I would be filing a complaint.... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account August 6, 2016 - Stearns Lending charges a fee for making payments within the 15 day grace period. Charges illegal late fees.... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account July 18, 2016 - My VA loan is serviced by Stearns Lending. I make monthly payments through auto-draft/ACH each month. I see the payment come out of my bank account on a monthly basis, as scheduled and established through Stearns ' website. However, I occasionally get auto-dialer collection calls for past due payments. How can this be, when I have auto-draft scheduled? The payment is made on time, on the same date every month, and is automatically deducted from my bank by Stearns on a monthly basis. So, why am I getting automated collection calls and why is my loan " past due '' if the payment is pre-scheduled... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account July 16, 2016 - Our new mortgage loan on our new house was transferred to Stearns for servicing right after closing. We closely watched all correspondence to ensure that we sent the first mortgage payment to the correct address, as we have been homeowners for 15 years and have never been late or missed a payment. We sent in our first payment and soon after received a call from Stearns stating our payment had not been received. The payment was not late at the time, it was a courtesy call, and as such we made a payment over the phone with the representative. We were advised to cancel the other check payment thr... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account July 14, 2016 - My loan servicing company - - ( Stearns Lending ) is constantly increasing my monthly mortgage payments every few months. The reason for the increase is due to underpayment of escrow. I just do n't understand how my escrow account is short every few months and without explanation I am required to pay this amount. Soon thereafter, the payment decreases for a few months, then it increase again. This is ridiculous. Most people leave on a monthly budget and this makes it unfair to continue to fluctuate payments so frequently.... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account July 9, 2016 - My mortgage company recently pulled my mortgage payment on - - for my - payment. The company then helped themselves to another mortgage payment on - - without my knowledge. I called the mortgage company to see what was happening and had an unapologetic person on the phone that said they made an error and will refund the money by hopefully Monday ( - - ). The mortgage company successfully wiped my accounts clean and I am now borrowing money to make ends meet. I am calling my credit card companies to please not pay themselves so that I can avoid overdraft fees. This is una... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account June 3, 2016 - - made 2 payments to my insurance company, one for $610.00 and another for $620.00 the second payment was without my knowledge. - should have sent a second check for $6.00 to make up the short amount. As a result of the second payment being made my mortgage payment increased. I have my payment set up on an automatic bill payment, and did not realize their mistake until I received a threatening letter that Loancare ( Sterns lending ) was going to start a foreclosure process. I call immediately and made additional payments to cover the increase escrow amount about $120.00 and chang... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account June 1, 2016 - My payments with Stearns were $960.00 to start in - -. This was to include my escrow for HOI and taxes along with my PMI. -/-/- they started taking out $14.00 for my PMI. I never disputed because I did n't know there was an issue. In -/-/- they did an escrow account analysis and then sent me a disclosure that my payments were going to be $ - They erroneously took the entire deficient and put my escrow account in the RED by thousands of dollars. Stearns not deducting the correct amount for my PMI actual put me into a financial hardship. I have made numerous phone calls tr... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account June 1, 2016 - I had a mortgage with Stearns Lending / -. The principle borrowed was $260000.00 and the interest rate was 4.125 %. The mortgage was effective beginning -/-/- and - 's interest was prepaid. Thus, interest to be paid within the mortgage payments began accruing -/-/-. The amortization schedule provided by the lender shows that aproximately $890.00 per month would be due in interest, as a component of a mortgage payment composed of interest, principle, and escrow, totaling $1800.00 per month. The mortgage was refinanced on -/-/- and the lender received the p... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account May 24, 2016 - I made extra payments of $1300.00 ( towards principal ) in -, -, and -. I noticed on - -, 2016 the extra payment in - was never applied, so I called the mortgage company ( Stearns Lending ) to apply the payment. On that date my principal balance was $160000.00, which should have been $1300.00 less from the payment they did n't apply in -. They told me this would be resolved by - -, which it was not. Today, the mortgage company tells me the job is closed and I now have a principal balance that is higher than my principal balance on - -, 2016. My payment hi... |
Stearns Ventures, LLC Mortgage credit decision / underwriting May 16, 2016 - - - applied for a refinance of her mortgage on the property located at - - - - # - - - - - - will be - years old on - -, - and has a credit score of - and received an approval notice of her loan from Stearns Lending LLC Loan # : - with an expiration date of - -, -. Although - - fulfilled ALL conditions of the loan approval, Stearns Lending LLC reversed their approval because - told them that the loan did not confirm to their standards. We obtained prior approval from Sterns to exclude the HOA fees from the loan qualificati... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account April 18, 2016 - Stearns- acquired my mortgage 2 weeks ago, after it was sold twice from a re-finance 2 months ago. Last week I received both the package about this acquisition AND a dunning phone call that my payment was late!! How can any payment be late when only 4 days elapsed on receipt of information on a newly-acquired account? To worsen this situation, I followed the provided instructions to set-up my new account to make online payments BUT the needed field to click and complete this does n't appear anywhere on the web site. Soooo - I 'm unable to make a fast and timely online payment because the co... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account April 4, 2016 - Hello Our mortgage company raided our escrow payment by $300.00 and we are now unable to make our payment. Our taxes and escrow have not increased since closing and our insurance increased by about -. We habe not heard anything regarding our request in the last 30 days. When we call we are told that it is still in review. ... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account March 19, 2016 - We are experiencing a very difficult time with the Stearns Lending LLC based out of -, VA. Stearns Lending ignores customer requests. They do NOT provide written confirmations or guarantees of service requests. ( Such as reversing their errors. ) If there is a late fee, they will continually apply late fee payments to the principle and will never mark an account as up to date. So your normal mortgage payments are seen by them as being underpaid. They will hold your payments and NOT apply them for a whole month and then take next month 's payment and pay off last month and say that the CUR... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account March 8, 2016 - I informed ( via phone ) Stearns Lending Co. that they had incorrectly recorded my mortgage insurance premiums on my - on -/-/2016. I was told to send an email to --. I did so on -/-/2016 and received an acknowledgment that my email was received and that my issue was being managed. As of -/-/2016, the form still was not corrected, so I emailed again. As of -/-/2016, the form was still not corrected, so I called and the agent told me a supervisor would call me in 48 hours. I emailed again that day, as well. I never heard from a supervisor at Stearns. As of -... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account March 4, 2016 - Stearns Lending, LLC, is charging us late fees for a payment which was cashed by them 12 days before it was due. Our payment was due - -, 2016 ; we mailed in a check at the end of - and it was cashed by them on - -, 2016. They did not credit the payment until - -, 2016, 22 days after receipt. Stearns Lending then sent us delinquency notices. On Monday, - -, 2016, we contacted their customer service department and forwarded a copy of the cashed check to the email address they indicated. Their automated email response indicates they will get back to us within two busi... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account February 24, 2016 - Stearns Lending assumed my home mortgage from - in - 2013. We added Stearns to our condo insurance policy as an additional insured at that time. Subsequently Stearns notified us that we did not have coverage and would provide hazard insurance for our property. We replied to their correspondence with proof of insurance coverage and Stearns replied that their hazard insurance had been canceled but that due to a lapse in our coverage we were charged $34.00 and an impound account was initiated. We have never had a lapse in coverage on our property. There has been a continuous policy in pla... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account February 17, 2016 - I purchased a home -/-/- and -/-/- I received notice from the credit bureaus that I had a 30day late payment on my credit which has dropped me over - points. After receiving the information that I had been late I went to -/Stearns and asked when the payment was late in because the payment I had submitted was on -/-/- which was 10 days past the date I needed to submit for. They then told me that the payment I made on -/-/- would be to cover - - payment which would make it 40 days late. After much discussion I found that my account has had a rolling 30day late pay... |