Stearns Ventures, LLC Mortgage Complaint

Stearns Ventures, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Colorado

I purchased a home -/-/- and -/-/- I received notice from the credit bureaus that I had a 30day late payment on my credit which has dropped me over - points. After receiving the information that I had been late I went to -/Stearns and asked when the payment was late in because the payment I had submitted was on -/-/- which was 10 days past the date I needed to submit for. They then told me that the payment I made on -/-/- would be to cover - - payment which would make it 40 days late. After much discussion I found that my account has had a rolling 30day late payment since -/-/-. Believing this was wrong I went to my bank and requested the past years bank statements and payment history with confirmation of payment emails and have not found a month where a mortgage payment was not deducted fro my account. I then took the information to -/Stearns and they told me to submit a email using their secure server on their website and include the documents that I have. I submitted 2 emails to Stearns including the information they required to resolve the issue and nothing has been done. We have also sold our house that was with -/Stearns so the loan is closed out, but since -/-/- we have received - more 30day late payments on my credit report.