Stearns Ventures, LLC Mortgage Complaint

Stearns Ventures, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

In -/-/2016 I was granted a - Veteran Property Tax Exemption by the State of Texas, that was backdated to take effect -/-/2016. At that point, every month, my property taxes were being drafted with my mortgage & insurance. As soon as the - exemption was approved I started going through the process of refunding all property taxes that had been paid for the year -/-/2016 and to have them stop escrow payments going forward for future property taxes, as I am exempt. At some point in -/-/-, I was told I would need to call back in -/-/- to check on the status. In -/-/- I was told they had no information and I would need to re submit all the documentation again an start over. I have been calling them every other week to check on the status of my refund and cancellation of further tax escrow. They have told me I need to call because they are unable and not allowed to contact me, unless I owe them money. Today, the again acknowledged that I do not have to pay property taxes, and that they owe me a nearly $8000.00 refund. But they have no answers for me on when and how that will happen. They again tell me that they will stop the monthly draft for tax escrow payments, but this has been ongoing for 6 months now, and they are still taking money for property taxes that I do not have to pay. I am told every time I call that they are going to notate the information, pass it up the chain, and make sure it is taken are of. Every time I call they say the same thing. I ask them to call me to keep me updated and they tell me they do not contact customers. Then, like clockwork, I receive my monthly mortgage statement that includes a property tax escrow payment.