Stearns Ventures, LLC Mortgage Complaint

Stearns Ventures, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account North Carolina

I made extra payments of $1300.00 ( towards principal ) in -, -, and -. I noticed on - -, 2016 the extra payment in - was never applied, so I called the mortgage company ( Stearns Lending ) to apply the payment. On that date my principal balance was $160000.00, which should have been $1300.00 less from the payment they did n't apply in -. They told me this would be resolved by - -, which it was not. Today, the mortgage company tells me the job is closed and I now have a principal balance that is higher than my principal balance on - -, 2016. My payment history report is so full of red from all the reversals that I do n't understand the report. The financial advisor was unable to explain to me as well what they did without another full detailed research. I 'm minus $1300.00 ( possibly $2600.00 after an attempt to read through the payment history report. 4 - $1300.00 in black and 3 - $1300.00 in red, which leaves me to believe that out of the 3 extra $1300.00 only one has been applied since all the reversals ). The mortgage company considers this matter resolved and I do not.