Stearns Ventures, LLC Mortgage Complaint

Stearns Ventures, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

I informed ( via phone ) Stearns Lending Co. that they had incorrectly recorded my mortgage insurance premiums on my - on -/-/2016. I was told to send an email to --. I did so on -/-/2016 and received an acknowledgment that my email was received and that my issue was being managed. As of -/-/2016, the form still was not corrected, so I emailed again. As of -/-/2016, the form was still not corrected, so I called and the agent told me a supervisor would call me in 48 hours. I emailed again that day, as well. I never heard from a supervisor at Stearns. As of -/-/2016, I sent multiple emails and called. I was transferred to a supervisor 's voicemail who never returned my phone call. As of today -/-/2016, the form is still not corrected. I have emailed yesterday and today. I do n't know what to do at this point since no one from Stearns will correct the form, even though the representatives that I have spoken to on the phone have acknowledged that the form is wrong per their records ( but it 's another department that corrects - forms ).