Stearns Ventures, LLC Mortgage Complaint

Stearns Ventures, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Utah

- made 2 payments to my insurance company, one for $610.00 and another for $620.00 the second payment was without my knowledge. - should have sent a second check for $6.00 to make up the short amount. As a result of the second payment being made my mortgage payment increased. I have my payment set up on an automatic bill payment, and did not realize their mistake until I received a threatening letter that Loancare ( Sterns lending ) was going to start a foreclosure process. I call immediately and made additional payments to cover the increase escrow amount about $120.00 and changed my future bill payment for the updated amount. I explained to the - rep that I will not pay late fees for their mistake. The rep explained that I had to send my request in writing, which I did through email with no response. I 've I send another email that eventually I got a response that made absolutely no sense. I 've attempted to contact - again multiple times by they do not have competent nor empowered representative to actually fix an issue. - has charged me a late fee of about $86.00 and have now charged another late due to the first disputed late fee not being paid of about another $86.00. Either - is to incompetent to run an actual financial service company or the are deliberately corrupt, either way I 'm not having any success in getting them to correct my account and stop applying late fees and need help.