Stearns Ventures, LLC Mortgage Complaint

Stearns Ventures, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

Stearns Lending, LLC, is charging us late fees for a payment which was cashed by them 12 days before it was due. Our payment was due - -, 2016 ; we mailed in a check at the end of - and it was cashed by them on - -, 2016. They did not credit the payment until - -, 2016, 22 days after receipt. Stearns Lending then sent us delinquency notices. On Monday, - -, 2016, we contacted their customer service department and forwarded a copy of the cashed check to the email address they indicated. Their automated email response indicates they will get back to us within two business days. I called Wednesday, - -, and the phone call with the representative was cut off. I called again this morning, - -, and was informed that the late charges can not be removed from the account until it is reviewed by a supervisor, and this is scheduled to occur next Thursday. This is for the second payment on a 30 year mortgage.