Stearns Ventures, LLC Mortgage Complaint

Stearns Ventures, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Colorado

My mortgage is currently with Stearns Lending. Over a month ago we sent them a check for $25000.00 ( insurance claim check that must be cosigned by them to repair hail damage to our home ) and submitted all of the required paperwork to include a signed contract with a local painter to begin our repairs. - is fast approaching in Colorado making outdoor labor very difficult and yet still no check from them???? It appears they have a sub-contractor that handles insurance claims in the name of - in - S.C. Our money is NOT in our regular escrow account so we suspect that all of the " stall and delay '' actions taken by - are intentional and they are profiting off OUR insurance money?? Pretty sure what they are doing is illegal on several fronts but I should leave that up to you to decide. Regardless we need our insurance money so that we can pay for the repairs to our home. Every time we call there is a new reason ( not on the checklist ) for our money not being sent??? I - this company and it appears that I am not the first person to be jerked around continually by these criminals.