Review and analysis of over 129 Vehicle Lease complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 129 official complaints related to Vehicle lease. Out of the 129 consumer complaints against U.S. Bancorp, 27% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 16% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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U.S. Bancorp Consumer Loan managing the loan or lease January 26, 2017 - I made a prior complaint under Case number : -. I received a written response from US Bank ( not within the timeframe ) advising that I would get a final written response summarizing the completion of my lease and any amounts owed. My lease terminated in -, 2016 and I have yet to receive this promised statement. I am unsure if there was actual receipt of my returned vehicle. I am unsure if there are any outstanding charges that may impact my credit score. I am unhappy over the broken promise as well. I would not recommend auto financing with US Bank to any consumer given my experience.... |
U.S. Bancorp Consumer Loan managing the loan or lease January 23, 2017 - We turned our vehicle in on - -, 2016 well before the month end date of - - and yet US BANK says the vehicle was n't " grounded '' until - -. They are trying to charge us for an additional month 's Lease that we did possess the car. It should be noted that this situation has been going on since - of 2016 with me calling US BANK each and every time they sent us a statement. They are so incompetent that the representatives had no clue as to what was going on ... they would say we were missing documents and at other times saying we did n't pay the mileage fee ... These peo... |
U.S. Bancorp Consumer Loan managing the loan or lease January 12, 2017 - I received a red light camera ticket on -/-/2016 and the ticket was sent to US Bank leasing company - it was stamped by their tax servicing department on -/-/2016. At that time, I was unaware the ticket was ever issued. US Bank sat on that ticket until they received a 'Second Notice ' ticket and was stamped by their tax servicing department on -/-/2016. Still unaware that I ever received a ticket, I received both the 1st and 2nd notice, along with a letter from US Bank on -/-/2016. The payment was due on -/-/2016 - Thus a late fee of $20.00 was already charged. I disputed the late... |
U.S. Bancorp Consumer Loan taking out the loan or lease December 19, 2016 - US Bank is knowingly and intentionally, providing miss-information to run up an accumulate late fees. Every time a called in to make a payment I was being told that there was not late fee due. Now at the end of the contract, I am being billed a total sum of late charges as part of " termination charges '' along with a termination fee. I believe this to be a calculated process to increase fee income and is unfair to consumers and fraudulent. At no time was I ever billed or asked to pay a late charge during the life of the loan.... |
U.S. Bancorp Consumer Loan managing the loan or lease December 17, 2016 - I executed a new Lease agreement -/-/16 with - - - in -, Pa. The loan was placed by the dealer with US Bank -, -. - -, -, WI -. Phone # - -. I received my first " Lease Billing Statement '' from the bank dated - -, 2016, Payment due -/-/-16. I then set up a Bill Payer account with my bank, -, here in -, Pa. The check was sent -/-/16 and received by the US Bank N.A. I next received a Lease Billing Statement dated - -, 2016, for - payment. The check was dated -/-/16 and cleared the bank -/-/16. I started gettin... |
U.S. Bancorp Consumer Loan problems when you are unable to pay December 6, 2016 - US bank keeps reporting inaccurate information about an auto lease I had with them. The date of first delinquency was on -/-/2010 ( Please see attached old credit report showing the date of first delinquency. ) It has been exactly 7 years since the date of first late and this debt show no longer be reported. I have been submitting supporting documents showing the mistake but they keep ignoring my request to correct and now completely remove the account. US bank is doing everything and anything to delay the process and not remove this collection as they should. I have contacted US bank direct... |
U.S. Bancorp Consumer Loan taking out the loan or lease November 23, 2016 - My lease matures on - - and the car is due back within 10 day so maturity. In the beginning of -, I called the US BANK to confirm that my final payment submitted cleared my financial obligation excluding charges for excess mileage, wear and tear etc ... They confirmed that I had satisfied my lease and in fact had a $29.00 overpayment credit. No funds were due to US Bank. Today, - I received an invoice from US BANK for $430.00 due for -. Confused I called the bank. After significant hold time, the first agent confirmed I owed nothing and had a credit. But, she could not expla... |
U.S. Bancorp Consumer Loan managing the loan or lease November 23, 2016 - Leased a - from -, financed by US Bank. 1. was not told to bring charge cable to inspection and was charged for it - have letters sent from dealership to show it was returned 2. was not given access to inspection prior to turning in the lease, completed by Autovin 3. - repeatedly sent late information from US Bank, making it impossible to do what they asked - for lease return ) 4. was never sent information on lease return and normal/excessive wear and tear until 7 weeks after turning in vehicle 5. inspection and " excess wear and tear '' from their contracted inspector, Autovin, ... |
U.S. Bancorp Consumer Loan taking out the loan or lease November 15, 2016 - traded in a leased vehicle during final months of lease term for an - leased vehicle in -, -. All final lease payments and terms were paid to US Bank per their payoff demands in the transaction. I just received a property tax bill for the entire year of - from US Bank ( on -/-/-, more than 4 months after completing final payoff per US Bank demands ). Called US Bank to dispute, was told that I can do what I want in regards to the bill, they will submit report for non-payment to credit reporting agencies if I choose not to pay. Not willing to remove charge for property they ... |
U.S. Bancorp Consumer Loan taking out the loan or lease October 30, 2016 - When I purchased my new lease I specified I wanted my payment due date to be the - of every month. Every bank I 've ever done business with ask you this very question. When the first payment came in the mail, the due on the - of every month. I contacted U.S. Bank to have the payment date changed to the - of every month. In the end I was charged a $50.00 fee and only allowed to move the payment due date by 15 days.... |
U.S. Bancorp Consumer Loan managing the loan or lease October 20, 2016 - I recently obtained a new lease loan with US Bank. They do not report to consumers what the payment amount is, when it is due or the loan balance. They said they will only report the payment amount and due date ON the date its due. So I will never know what balance is due to be paid until -/-/- when they expect payment. They also do not allow online bill pay unless you bank with them. They refuse to accept repeat payments unless you bank with them. They do not enable customers to make ongoing payments, they force you to manually enter your routing and account number every time you want to... |
U.S. Bancorp Consumer Loan taking out the loan or lease August 24, 2016 - I have a car lease loan with US Bank and I was told by the - dealer that I got the car from that I would get a " pull-ahead '' discount on my vehicle and also up to $2000.00 in credits towards a new vehicle, which my current vehicle is due to be handed in in -. I have not gotten a " pull-ahead '' or any discounts or credits from US Bank. Normally, these " pull-aheads '' and discounts take place 3-4 months prior to the expiration date of lease loan. Apparently, the " pull-aheads '' are NOT from - but rather from the loan company. Some people get it and some do not. Since this is a fe... |
U.S. Bancorp Consumer Loan managing the loan or lease August 16, 2016 - US Bank has been extraordinarily difficult to deal with for the entire term of my 3-year lease. Whenever I call I am transferred around to so many different departments because the first person who answers can not help me. Last time I called I was transferred four times and waited 20 minutes to speak to someone. I have been hung up on several times. It is nearly impossible to get direct phone numbers to individual departments because they are not published. The US Bank website is setup to be a personal banking website, and is not designed to be used for vehicle leasing so it is extraordinarily... |
U.S. Bancorp Consumer Loan managing the loan or lease July 24, 2016 - My end of lease excess mileage cost was calculated incorrectly. The company will not fix it and has ruined my credit.... |
U.S. Bancorp Consumer Loan managing the loan or lease July 21, 2016 - I have a lease with US Bank -, I moved to Idaho from Arizona, it took me 10 plus phone calls and 2 trips to mvd to finally get them to release the title to the state of Idaho. This process took over 2 mths. A month later my stmt shows a fee of $25.00 for title transfer. I called US Bank, they read through my file and cust serv rep said since they put me thru so much of a hassle they would waive the fee. A mth goes by, my next stmt shows the fee again. Again I call same response, we are sorry we will waive the fee. Another mth goes by, fee still on my mthly stmt. I give up and wait until m... |
U.S. Bancorp Consumer Loan managing the loan or lease July 17, 2016 - I leased a 2013 - truck and financed the lease through US Bank. The vehicle was turned in in excellent condition but upon turning in the vehicle, I was charged $590.00 for alleged wear and tear on the truck bed. I took photos of my truck bed before turning it in. The bed was in very good condition. It had been protected by a Bedrgug truck bed liner. There were small dings that did not exceed the US Bank excessive wear and tear table. In addition to this, they charge a $390.00 lease termination fee which I am paying, however, this appears to be a bait and switch tactic. They lure the con... |
U.S. Bancorp Consumer Loan managing the loan or lease July 13, 2016 - My lease with US Bank expired after i paid my last payment on -/-/2016 and returned the car on -/-/2016. I called US Bank -, and they still keep on taking out the monthly automatic payment that i was required to start. there is NO way to turn this off via their web site. I spoke with - customer service rep 's who do n't know how to turn off the automatic payments when they have the returned car. I spoke to a Manager - - who also said it would not be taken out. However, it still took my money without any remediation. They owe me and many other end of leasee 's who kept o... |
U.S. Bancorp Consumer Loan taking out the loan or lease June 21, 2016 - I turned over my lease three months in a impeccable condition on -, - 2016. I got acknoledgement from dealer with odometer statement. I always paid my lease payment on time without even a single day being late for last three years. I returned car to dealer and leased another similar vehicle. The lease was with US Bank and made a call to them and understood the lease remaining four months $850.00 to be paid. I paid to the dealer and dealer sent payment of $1000.00 to the bank. Bank sent me a letter on -/-/2016 about additional money. The car was very clean and less mileage than ... |
U.S. Bancorp Consumer Loan taking out the loan or lease June 6, 2016 - US Bank is charging a fee to lessees, in the amount of $1500.00, if the consumer elects to exercise their purchase option through a dealer, not directly through US Bank, at the end of their lease. This fee is not disclosed on the Lease contract. The contract does disclose a purchase option fee of $350.00 which is calculated into the purchase option price. US Bank was a primary lease provider for - for approximately 4 years which exposes many consumers to this extra, hidden fee. I have attached a scan of a contract which does not disclose either the fee or the fact that the consumer can ... |
U.S. Bancorp Consumer Loan managing the loan or lease April 26, 2016 - Bank charged for an extra month of rent on the vehicle lease, because they failed to check the return inspection for to verify the auto was returned on - -, 2015. Each letter to the bank results in additional paperwork, without the questions in my letters being addressed. I am requesting CFPB 's assistance in getting the - month billing reversed with a refund check. Paperwork from the bank and my letters are attached. ... |
U.S. Bancorp Consumer Loan managing the loan or lease April 21, 2016 - I have just completed a lease on a - Chevy Volt, for which I paid - per month and had also purchased the Excess Wear and Tear Insurance. I had also extended the lease for a few months. US Bank is the holder of the lease. On - -, -, I returned the car to - -. On - -, US Bank took the monthly payment on the car. When I called, a representative said that the money would be returned within two weeks by check. This never happened. Instead on - -, I received a bill for termination fee ( - ) and excess wear and tear ( - ) and sales taxes ( - ), totalling -... |
U.S. Bancorp Consumer Loan managing the loan or lease April 20, 2016 - I have 40 years of a perfect credit history. I have leased and financed cars for 25 years and I have never had such a horrible and dishonest experience as recently had with US bank. I obtained a 3 year auto lease from US bank in 2013. Upon turn in of the vehicle I was assessed a $3500.00 excess wear and tear fee. The fee was assessed after some 'independent ' inspector mailed me - grainy black and white photos of a vehicle. I am still not certain the photos were even the vehicle I turned in. - of the major items was that the inspector noted that the tire tread was low. However, the tir... |
U.S. Bancorp Consumer Loan managing the loan or lease April 7, 2016 - I acquired a new - automobile -/-/-. The vehicle lease was set up ( by - - ) through US Bank. I had no choice in selection of the lending institution. I am the only signatory on the contract ( there is no co-lessee ). It is a 36-month lease with monthly payments of $1500.00. I received my first invoice from US Bank by mail on -/-/- ( mailed to my home address ) in amount of $1500.00 ; the first payment was made over the Internet on -/-/-. When the initial payment was made my wife requested " paperless '' billing. We were told by US Bank that we would not rec... |
U.S. Bancorp Consumer Loan managing the loan or lease March 1, 2016 - My Volvo was in a collision on -/-/2015. The damage resulted in the car being a total loss. The insurance paid the leasing company, US BANK, less our $500.00 deductible. Our lease payment is due IN ADVANCE of use on -/-/- ... Every payment has been made on time. I made the payment of $470.00 for - 2015 and I believe that amount should be credited to the $500.00 deductible since I did not have use of the vehicle for the month of - which I paid. I have been fighting wit US Bank for over 9 months about this and they refuse to credit the payment. ... |
U.S. Bancorp Consumer Loan managing the loan or lease February 15, 2016 - The moment you are 15 days late on your car Payment US. Bank call the house no exaggeration 7 days a wee 2 times a day harassing you for the payment. I have the phone records to prove as the number purposely comes up unavailable because they know what they are doing is wrong calling a person as many times as they do and they need to be reported and stopped. ... |
U.S. Bancorp Consumer Loan taking out the loan or lease January 14, 2016 - I contacted US Bank for a payoff amount of my remaining lease term to try to trade the vehicle in. I was told a payoff could only be provided to a dealership. When I called with the salesman on -/-/16, he was quoted $25000.00 to payoff the lease. Then the US Bank rep asked if I was leasing another vehicle through US Bank. The salesman said no, stating their dealership does n't have a financing relationship with US Bank. The rep then said he had to recalculate the price, and came back at $31000.00. When the salesman asked why a nearly $ - increase, the rep said " loyalty has it 's ... |
U.S. Bancorp Consumer loan taking out the loan or lease November 17, 2015 - ... -/-/-, we leased a - - '' through - dealer - of - - '' and put down over $9000.00. We were given - miles in the agreement. We returned the vehicle to - dealer - - '' in - ( Now - - ) -/-/-. The vehicle was inspected by the dealership and found to be unblemished and in very good condition. At the time, we were under the mileage limit by nearly - miles and fully ( 2 ) two months ahead of the expiration date on the agreement! Without any hesitation, U.S. Bank, the leaseholder used by - -, refused to refund to us any of the $ - ... |
U.S. Bancorp Consumer loan managing the loan or lease October 9, 2015 - My husband recently received an end of lease inspection from U.S. Bank for a - -. This was our - vehicle lease but - through U.S. Bank so we have - times prior gone through a lease inspection with no charges imposed for ordinary wear and tear. I am an -. In my opinion, the lease inspection was a joke and this particular institution is improperly using the inspection process as a profit center. Damage that was clearly ordinary wear and tear ( minute scratches on bumpers ) was categorized as excessive. A small dent on a passenger door valued at $1500.00. Most ridiculous, a $... |
U.S. Bancorp Consumer loan managing the loan or lease October 8, 2015 - I leased a -/-/- - S60 through U.S. Bank. The lease end date was -/-/-. I returned the car to the - dealership, as instructed-/-/-. Nonetheless, U.S. Bank debited by checking account for a lease payment -/-/-, even though the vehicle was returned and the lease was current, with no money owing. ... |
U.S. Bancorp Consumer loan managing the loan or lease September 12, 2015 - On -/-/- at -, I recieved a phone call from US Bank at my home phone number. The female caller immediatley asked for me or my wife by first name. Once I stated who I was, she advised me that the call may be recorded. I stated that was fine. The caller then stated that she was calling from US Bank in regards to the lease on the -/-/- - - ''. At which point, she stated that the - payment was five days late. I informed the caller that I was aware and that it was an accidental oversight and that I had just made the payment through my bank 's website about - minutes before... |
U.S. Bancorp Consumer loan managing the loan or lease June 9, 2015 - I leased a vehicle ( - Buick LaCrosse ) from US Bank. The lease term just ended and I paid US Bank $17000.00 in certified check back on -/-/15 to buy the vehicle. It has now been two and a half weeks and US Bank is not releasing the title of the car and sending it to me. I have called several times and they still have not mailed it. If we consumers were to make a late payment, US Bank is quick to charge ridiculous late fees and ruin our credit report. However, the same rules do not apply to this bank. That is ridiculous! We need to get the title NOW. ... |
U.S. Bancorp Consumer loan taking out the loan or lease June 8, 2015 - Dear Sir or Madam, On - -, 2012 I signed a contract with US Bank to lease a vehicle for - years. As of today, I decided to buy the car. I have called US Bank in multiple occasions requesting a clarification about the pay-off amount that does not reflect the exact amount stipulated in the contract. When I go over the clauses of the contract they mention different amounts that have not been reflected on the contract. The purpose of this letter is to report the abusive practices from US Bank. This financial entity makes up numbers and inflate the real amount due without providing any rea... |
U.S. Bancorp Consumer loan managing the loan or lease June 6, 2015 - This is a complaint against US Bank for operational practices preventing customers to set up automatic payment withdrawal resulting in late fees to customers for additional fee income to US Bank. US Bank does not process the form and send an incorrect version of the Authorization of Automatic Payment form which is rejected once finally processed. This apparent intentional operational inefficiency has cause me late fees near $220.00 despite proactive attempts to pay my lease payment. US Bank 's call center supporting leasing client is systematically set up to send customer the incorrect form.... |
U.S. Bancorp Consumer loan managing the loan or lease May 19, 2015 - US Bank ignored my - - letter. I have a $1300.00 charge off from US Bank, and they wo n't explain why. I have disputed with the Credit reporting agency 's, and it comes back as verified. I then sent US Bank a Direct Dispute request under the FCRA 623 and they completely ignored it. US Bank received my Direct Dispute letter - -, 2015 at -. ... |
U.S. Bancorp Consumer loan taking out the loan or lease May 18, 2015 - I leased a car from US Bank initially on -/-/-. The lease is close to maturity and I wanted to exercise my options of either buying the car from the Bank or trading it to a dealer to get another car. To make that decision, I wanted to know the ( 1 ) payoff quote that I would pay if I bought the car or the ( 2 ) the amount a dealer would have to pay US Bank to arrive at the trade in value of my car. I called US Bank on -/-/- and again on -/-/- to get that information. I spoke with - of US Bank at - at -. While they gave me my payoff price they refused to tell me how much... |
U.S. Bancorp Consumer loan managing the loan or lease April 4, 2015 - -, CO - - -Dear Sir/Madam, I am herewith to file a complaint against US bank. They have been unethical, and uncooperative, used harassment tactics and used their credit reporting power to intimidate, and harass me. I have tried to talk to them but they refused to listen. In - -, - I became - and was admitted to the hospital with a - -. While in the hospital, I missed a payment, but made a full - payments after released from the hospital. Most of my creditors were cooperative and worked with me. I have been very diligent and responsible in meeting all my obligat... |