U.S. Bancorp Consumer Loan Complaint

U.S. Bancorp Consumer loan department,

Vehicle lease Managing the loan or lease California

This is a complaint against US Bank for operational practices preventing customers to set up automatic payment withdrawal resulting in late fees to customers for additional fee income to US Bank. US Bank does not process the form and send an incorrect version of the Authorization of Automatic Payment form which is rejected once finally processed. This apparent intentional operational inefficiency has cause me late fees near $220.00 despite proactive attempts to pay my lease payment. US Bank 's call center supporting leasing client is systematically set up to send customer the incorrect form. I sent in at minimum - completed forms to their provided - - - - WI. On my lucky - time where the form was finally processed, it was rejected for being the wrong form. '' The correct form '' asks for exactly the same information as the wrong form. '' The only difference is the creative layout and basic title copy. This nefarious operational practice creates additional fee income for US Bank. - Banks call center reps and supervisors were unwilling to name their regulatory body. They also will not remove any late charge fees unless by bank error. A clear case for removing my errors was escalated up to Assistant - - - with no action taken. This is a clear unprofessional if not illegal business practice forcing late fees from great customers.