U.S. Bancorp Consumer Loan Complaint

U.S. Bancorp Consumer Loan department,

Vehicle lease Managing the loan or lease Pennsylvania

I executed a new Lease agreement -/-/16 with - - - in -, Pa. The loan was placed by the dealer with US Bank -, -. - -, -, WI -. Phone # - -. I received my first " Lease Billing Statement '' from the bank dated - -, 2016, Payment due -/-/-16. I then set up a Bill Payer account with my bank, -, here in -, Pa. The check was sent -/-/16 and received by the US Bank N.A. I next received a Lease Billing Statement dated - -, 2016, for - payment. The check was dated -/-/16 and cleared the bank -/-/16. I started getting calls from the US Bank, approximately on - -, 2016, saying that they did n't receive payment and I will be incurring Late Fees if not paid. I checked with the - and the check was stamped on the back " For Deposit Only, US Bank, followed by " Credited to Acct - -, also a Return Acct #. I called the US Bank and gave them the above info and was informed by several individuals that the account numbers mean nothing to them and that I will have to pay


and forward it to their " - Research Dept. '' Also, - faxed a copy of the cancelled check to the US BANK -, at Fax # - -, provided by - - US BANK - I have again received calls from the bank stating that my payment is late and I 'll be incurring late fees and this may affect my credit rating. I 've been pleading with the banks reps to please look up their account # 's on the back of my cancelled check, to which they ALL replied that 's not possible. I did make this payment and am being treated rudely and unfairly by this banking institution, which I have NEVER had in the past. Yesterday, - -, 2016, I called the US Bank, one more time, to discuss the matter and was told they may not be done researching my payment until the - of -. The rep said that they received my copy of the cancelled check, but he could provide no resolution and I should n't be getting any payment request phone calls ( harassment ) for another 5 days. Thank You for any assistance that you can provide. I 've never in my - years received such disrespectful and unprofessional business practices as I 've received from the US Bank.