Review and analysis of over 49 Checking Account complaints against M&T Bank Corporation
M&T Bank Corporation consumers have reported over 49 official complaints related to Checking account. Out of the 49 consumer complaints against M&T Bank Corporation, 16% were disputed by the consumer (i.e. the consumer was not happy with how M&T Bank Corporation responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against M&T Bank Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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M&T Bank Corporation Bank account or service making/receiving payments, sending money April 10, 2017 - MY BANK ( M & T BANK ) PAID OUT MY CHECK WITHOUT MY SIGNATURE ON IT I opened a new business, within few months I received a first letter from - ' requesting I pay a sum of $84.00 for labor law posters for work place -to be sent to my address. On the -/-/2016 ( -/-/2016 ) I issued an MTB Check No. - for $84.00 to - - as requested in first letter to issue check to - I mailed that check to : - - -, -. - -. -, T- -. But I forget to sign the check. After few days It seems to occur to me I missed the signature and I was making effort to retrieve the ch... |
M&T Bank Corporation Bank account or service using a debit or atm card March 30, 2017 - My debit card was stolen on -/-/2017 On that same date, a total of five unauthorized ATM transactions plus the fees in the total amount of $1000.00 were taken from my account. I reported the stolen card to M & T Bank the next day and reported these fraudulent transactions. After giving me a " provisional credit '' in the amount of $1000.00 to my account, the M & T bank abruptly denied my claim on -/-/2017 and re-took the sum of $1000.00 from my account!... |
M&T Bank Corporation Bank account or service account opening, closing, or management March 9, 2017 - Good afternoon, a few months ago my mother received a letter from her bank, M and T, notifying her of the need to confirm contact information for her two checking accounts. Her name is - -. As her Power of Attorney, my name, - -, is also listed on the account. Immediately, my mother contacted the number provided on that letter to confirm all contact information. She asked if i needed to call to verify anything else. She was told that everything should be completed with the contact information verification. But, no confirmation number was ever given to her to show that she had even ... |
M&T Bank Corporation Bank account or service deposits and withdrawals February 16, 2017 - I have had m & t as my bank for many years. Every year 2 times a year they take from my account $14.00 for direct deposit. My checks are directly deposited very month. I called them yesterday about it and they refuse to reimburse me. So for over 10 years they did this and it cost me - dollars a year. It 's due to their computers. Not my checks.... |
M&T Bank Corporation Bank account or service deposits and withdrawals February 14, 2017 - My name is - - and I work with - - -. - - and her daughter, - -, have hired our firm to work on their behalf to recover stolen funds at M & T bank. I am acting as power of attorney. - and - have signed all necessary documents to assign power of attorney to our firm but M & T will not honor the power of attorney documents and so far has refused to speak with our firm about the issue. Someone stole checks from -, forged them, and then cashed them. - mail was diverted by the thief and the fraudulent checks continued to be cashed. The total is in the - d... |
M&T Bank Corporation Bank account or service problems caused by my funds being low February 7, 2017 - I have recently joined M & T and love the bank but the fee 's are outrageous. I have received over - dollars in fees since I have been with them and I have called to request a few fees back and nobody will help. I have always received assistance with other banks. They wont help at all. In addition there fee 's are - each. I just asked for half of my fee 's back. I dont know why they dont try and accommodate there members... |
M&T Bank Corporation Bank account or service deposits and withdrawals January 19, 2017 - I opened a checking account with M & T bank. I am now being charged an overdraft for not using the account for a while. I wonder if the overdraft protection law covers this... |
M&T Bank Corporation Bank account or service using a debit or atm card January 13, 2017 - I have got no resolve from MT bank yet, and they just keep sending that same letter over and over. Their statements and claims are false, and I have a copy of my statement showing I did have funds at the time my money was stolen! I stated I had no funds when asked, because it was the truth! I had called to check my balance and that 's when I found out my funds were stolen and my debit was missing from my wallet. When I call I do not enter my debit card number, I enter my account number because i know by memory and do n't have to reach for my wallet all the time. The letter they sent states fal... |
M&T Bank Corporation Bank account or service problems caused by my funds being low January 12, 2017 - just got off the phone with a representative named, -. I explained that I received a fee and that it was unfair that I got such fee having requested for overdraft protection and that since my account was new if she would be willing to check into it and possibly refund me over the phone without having inconvenience to go in the branch. I ca n't just take off from work when I please for personal business. Nonetheless, she said that she would try and link the account but, turns out she could not since the account was so new. This is really a shock to me and I do not have money to give away. Th... |
M&T Bank Corporation Bank account or service account opening, closing, or management December 27, 2016 - Chain of Events : First, I must state that I never, ever, use my M & T - - for purchases or payments. I occasionally withdraw cash from an ATM but it is not frequent. On -/-/2016, I discovered that an unauthorized, fraudulent debit - - Online Phone Payment in the amount of $150.00 - had been applied to my M & T Checking Account on -/-/2016. I immediately contacted M & T and was told to come in and file an affidavit. The affidavit was filed on -/-/2016. I requested future debits from - - be blocked but was told they could not block an individual debit, only freeze the e... |
M&T Bank Corporation Bank account or service using a debit or atm card December 22, 2016 - On -/-/2016 I deposited - - $ dollar bills via the atm at the M & T Bank in - Pa. -. I could clearly hear the machine malfunction. It kept the money and dispersed a slip telling me to come into the branch during business hours the next day. I did and they told me they would have a technician look at the machine and have someone from their security department view the surveillance video, they issued a provisional credit for the - of -/-/2016 nothing has been done and I was told at the bank yesterday that they would reverse the provisional credit on -/-/2016 I 'm... |
M&T Bank Corporation Bank account or service using a debit or atm card December 19, 2016 - My name is - - earlier this year I filed a complaint against M & T Bank CFPB Case No. -, my request was denied because the Bank said I never sent documentation supporting my refund request, in email I will prove I submitted proof not once but " twice '' to - - email address --. Attached is copies of - emails sent to - - employee of M & T Bank in - - Maryland email address -- on - -, - @ - and again at - on the same day. Based on the fact that I did send in proof of me informing - - over and over again that I was being over ... |
M&T Bank Corporation Bank account or service problems caused by my funds being low December 14, 2016 - M and T Bank- charged up to 3 times for insufficient funds for 1 description and anytime they feel like it, they manipulate your account so you will be charged added fees. money can be in my account and I will be pending for more than 3 days before they deduct my money.... |
M&T Bank Corporation Bank account or service account opening, closing, or management December 7, 2016 - The M & T online banking website was updated around - - 2016. The new online banking software would not allow me to login because the website requested my location. I have used my same laptop to login to this website since I had these accounts for around a year and a half. I have used this laptop for all my banking and bill paying and still do. I currently use this lap top to login to - other online banking accounts and they all work fine. I have only had a problem with M & T online banking website allows me to put in my ID and password then gives me an error saying that I need to tur... |
M&T Bank Corporation Bank account or service problems caused by my funds being low December 5, 2016 - m and t bank will hold on to checks that should have been cashed when the account is low so they can charge you with an over draft fee, this is happing to many times.... |
M&T Bank Corporation Bank account or service problems caused by my funds being low November 29, 2016 - M & t bank has been charging me overdraft fees - i have done the math where the deposits an credits only equal - there math says that it is -. There math is wrong an shaky also i was sent a letter about a substitute check policy where u can claim a refund for a returned check i did the legwork sent the letter to the - new york office i got a letter today that is untruthful. Whst can i do... |
M&T Bank Corporation Bank account or service deposits and withdrawals November 28, 2016 - Hello I have a M & T checking account that is set up for direct deposit for child support, when the first deposit came into my account it took 1 day to be deposited into my account, now my bank is taken 3 business days instead of instant deposit, at first it was the next day, then it was the second day, now for the the second time it 's 3 business days, for instance my children 's child support said -/-/- and now it 's -/-/-, and no child support deposit and the ignorant thing is my bank wants to blame child support, and child support is saying it 's my bank who 's not depositing it.... |
M&T Bank Corporation Bank account or service using a debit or atm card November 25, 2016 - This is ridiculous and unacceptable. My card got STOLEN, and - & T- Bank made no attempt what 's so ever to contact me through phone, or direct message to my mt bank account. This is crazy I ca n't trust a bank to help me, when indeed my card got stolen and funds taken out!! Of course the transactions were processed correctly, because the money came out the atm, but not into my hands!! I am complaining about my money being stolen, and I need my money back asap!! I work too hard, and with my dad just passing away all this is crazy! I will need resolve to this problem soon, because I will ... |
M&T Bank Corporation Bank account or service problems caused by my funds being low November 14, 2016 - TRANSACTIONS, NONE. I did this -/-/- after M & T bank beat me for $80.00 on a technicality. Despite having definitively placing my account in a no overdraft protection status. M & T has once again paid something on my account and are attempting to justify charging me nsf fees for the overdraft by claiming this as a recurring payment versus a one time payment. Which it is n't and never has been. I pay this manually based on the months that I want the service, if you notice on the account for this vendor, it 's paid on different dates of the months that I use the service. When I placed my... |
M&T Bank Corporation Bank account or service using a debit or atm card November 11, 2016 - I recently opened an account with M & T Bank, and my debit card was stolen, and used to take out money. It happened at work, so any co worker could of seen my pin standing behind me at an atm any of those days. It is sad that you ca n't even trust your own coworkers!! I called M & T Bank to cancel my debit and order a new one, and I had trouble just ordering a new card, and they could n't process it, so told me to call back in a week! I have no money now and no card! How am I suppose to eat, pay bills, or anything?! The first time I called the representative was so nasty and hung up on me! I j... |
M&T Bank Corporation Bank account or service using a debit or atm card November 8, 2016 - I recently opened an account with M & T bank, and I was excited to join their family, but I recently called to get help with fraud transactions of almost $500.00. My debit card got stolen and my cell phone at work. They must of got my pin from when I took out cash at an atm and saw what I punched in on the keypad. Its sad when you ca n't even trust your co workers, and at that your bank to help you with this and get all this money back. They treated me nasty over the phone, and gave me no help M & T bank. Horrible customer service so far! Please help.... |
M&T Bank Corporation Bank account or service using a debit or atm card November 6, 2016 - I have filed separate complaints over $38.00 fees charged for insufficient funds. Now M & T is charging multiple fees for just - order. I made - order from -. The order is processed as shipped so there may be - or - debit charges for - purchase depending on how many box 's. How can M & T charge multiple times for just - purchase? This theft of my funds.... |
M&T Bank Corporation Bank account or service account opening, closing, or management November 4, 2016 - I have maintained a - - corporate checking account for 26 years at M & T Bank in -. They never complained about anything for 26 years until - 2016 a computer program, not a person, decided to close my - account and another corporate account called -. I received - identical letters just deciding to close the account. The Bank charged about $36.00 per month service fees for 26 years : $10000.00 profit. Now, mind you, we never bounced checks or caused any raucus for 26 years. This was I am told by Bank Services officials that they wanted to move in another direction. T... |
M&T Bank Corporation Bank account or service problems caused by my funds being low November 3, 2016 - On - I had another late charge for an insurance payment ; the funds were not available because of a previous illegal INSUFFICIENT FUNDS. On - I had $200.00 so I made a few purchases for the month from - and -. On - my car payment hit that I forgot about through all the confusion ; this should have been the only INSUFFICIENT FUNDS FEE. Once again M & T placed this before all my - purchases and I am facing another - INSUFFICIENT FUNDS FEE or $230.00. The grand total since - n they place the $54.00 out of order starting this planned snowball effect will be $340.... |
M&T Bank Corporation Bank account or service deposits and withdrawals October 26, 2016 - I had a checking account with M & T bank. Had an opportunity to make some extra cash doing what most like to do and that is shop. An evaluation compamy contacted me to evaluate companies close to my home. Well I fell for it and they sent me a check to make purchases and it was fraudulent. but I did n't know that so I deposited it ( never touched it ) and they closed my account and told me the decision was made due to past history. do n't have past history. all I want is my account back.... |
M&T Bank Corporation Bank account or service making/receiving payments, sending money July 30, 2016 - On - - 2016 when checking my M & T checking account balance online I noticed my debit card number had been stolen. - fraudulent transactions had been made totaling $420.00. I called the customer service line to have the card canceled, and a case opened to investigate the fraudulent charges made. On - -, the funds were returned to my account. On - -, I was issued a letter stating that a review of my account was done and a " thorough investigation '' was completed to determine that the transactions in question were processed correctly and no error had occurred, therefore d... |
M&T Bank Corporation Bank account or service problems caused by my funds being low July 27, 2016 - m an t bank they post transactions against my account at - but post deposits at - and I would get charges because I did n't have enough to cover after complaing about this I did notice last night a deposit was posted at - frist time in 15 years also i deposited a - dollar check they held - the teller told me it would clear at - for the full - they also charged me $45.00 in shipping on new checks it came by mail after fighting with them they did credit me back some... |
M&T Bank Corporation Bank account or service deposits and withdrawals July 25, 2016 - ( 1 ) What happened : On - -, 2016, M & T Bank honored a $700.00 fraudulent " digital check '' against our joint checking account. On - -, I found this check in an online review of our account and immediately notified M & T Bank of their negligence. We were told that the withdrawal was made against a " digital check '' which the bank was permitted to honor although it contained no signature and no endorsing signature on the back. The check number was higher than any check we had had printed for this account. We did not authorize this check or provide our bank account and/or routi... |
M&T Bank Corporation Bank account or service using a debit or atm card July 7, 2016 - On - - 2016, I informed M & T Banking that there were several fraud charges on my account from an - customer. These transactions were noted by me on -/-/16 and was reported on -/-/16. However, M & T Bank stated they would investigate the matter and informed me that they would give my money back in a few days. Five days later, on -/-/16, M & T Bank deposited the stolen money back into my account with the exception of - transaction. I was informed they could not stop the other transactions from going through therefore they credited my account. When they credited my... |
M&T Bank Corporation Bank account or service account opening, closing, or management June 25, 2016 - M & T Bank has repeatedly refused to modernize their online banking security. This leaves their consumer vulnerable to breaches that could occur even if the customer themselves is very careful with their security. In particular their site violates the latest FFIEC Guidance on cybersecurity found here : -.pdf In particular, as laid out in the Information Security Booklet the FFIEC provides - They are in violation of procedure # - on page - : Confidentiality of passwords and shared secrets ( whether only known to the employee/customer ). The shared secrets they use are commonly foun... |
M&T Bank Corporation Bank account or service deposits and withdrawals June 22, 2016 - I made a deposit of $10000.00 on -/-/2016. The deposit was supposed to be for $9500.00 but i accidentally added $500.00. The teller counted the cash while i watched. She came up with $10000.00. She counted the money again with the counting machine and came up with the exact same amount $10000.00. I knew I had added $500.00 by mistake and went through with the deposit. No problem. I got my statement for - and noticed a " correction to deposit '' for - $520.00. I contacted the bank manager. She talked to the teller and her excuse was that she remembered that she did n't co... |
M&T Bank Corporation Bank account or service using a debit or atm card June 20, 2016 - On -/-/16 my bag was stolen containing all of my bank cards as well as my ID. I filed a police report with the - - police Dept. in -. On -/-/16 in filed a claim with M and T bank making them aware of a number of fraudulent charges which had placed my account into a negative balance ( - ). After several days I inquired with M and T Banks Dispute Claims Dept. and they informed me that the claims were denied. I asked the phone representative why they were denying the claim and they said I needed to write, sign and submit a statement saying that I did not make nor was I awa... |
M&T Bank Corporation Bank account or service problems caused by my funds being low May 25, 2016 - I have multiple checking accounts with M & T bank and have had accounts there since I first opened an account with a local bank as a child. The bank was bought several times and has been M & T for many years at this point. I am aware that they have an excessive fee structure, so I take painstaking steps to avoid any kind of possible fees including keeping the bulk of my funds in credit unions and online accounts such as - - in order to avoid their extensive ATM fees and lousy savings account interest rates. I have even opened up lines of credit for almost every checking account I have wi... |
M&T Bank Corporation Bank account or service problems caused by my funds being low May 20, 2016 - I ' am have a problem with M & T Bank, now my husband and I do not have that much money to speak of but for some reason M & T is charging us over draft us overdraft fees of $38.00 for transactions that should come out when you make that transaction and when I check it on line it is pending, but the next time I check which sometimes is the next day or few days after we are charged these fees for overdrafts. I do my banking online and sometimes I get message stating that the on line banking will be down because of updates and every time this also happens I get every more overdrafts, we also ge... |
M&T Bank Corporation Bank account or service problems caused by my funds being low May 6, 2016 - M & T bank keeps manipulating the order of my daily transactions and keeps delaying transactions posting in order to maximize the chances to get hit by overdraft fee. I would like to know why M & T bank does not post DEBIT Card / Checking account transactions in the order they occurred. Why like - - - or any other banks, M & T does not post automatically and chronologically and on a daily basis Debit Card transactions made on a business day? Why some charges have to be pending for - 3 days before they get posted so the available balance is up to date and the customer will not be m... |
M&T Bank Corporation Bank account or service using a debit or atm card May 5, 2016 - Dear - -. I am writing to you in regards to unsatisfactory resolution on the above mentioned disputed item on my M & T Debit Card. On - -, 2016, I attempted to make a purchase with -. The transaction was declined for insufficient funds ( copy of decline enclosed ). A few days later, when reviewing my account online, I noticed the charge had posted to my account. I immediately contacted your Call Center and filed a dispute against the charge. I was issued a conditional credit while the investigation was conducted. On - -, I received a letter from the Disputes Department... |
M&T Bank Corporation Bank account or service deposits and withdrawals April 21, 2016 - A charge of $170.00 to - - on - -, - appeared on my - -, - thru - -, - statement. I contacted the bank upon receipt - -, -. I spoke to - and she told me she would open a case file ( case # - ) She said she would send me forms to fill out and mail back. In the meantime I contacted - and was told that they could not provide me with any information regarding the account the money was posted to. They did verify that it was not credited to my account. I called the bank again - -, - and was told that paperwork was mailed to me the previou... |
M&T Bank Corporation Bank account or service using a debit or atm card April 16, 2016 - On - -, I attempted to withdraw money from my M & T checking account using my debit card, and the ATM told me I was n't able to due the balance in my account. I immediately went into the -, - branch to review the transactions, and I identified - fraudulent ATM withdrawals : $500.00 on -/-/16, $400.00 on -/-/16, and $100.00 -/-/16. That same day at the bank, I submitted a card dispute indicating that the card was in my possession at the time of the withdrawals, but the withdrawals were not made by me. The day after I submitted the card dispute, I returne... |
M&T Bank Corporation Bank account or service account opening, closing, or management April 2, 2016 - M & T bank is profiteering and gouging its customers by charging fees for basic industry standard services that are available elsewhere for free. The current industry standard way to connect - software running on a customer computer to a bank 's system is via - -. This is replacing the old - method. All the other banks have changed over to this method and is offering this industry standard method of connection for free, except M & T who wants to charge $ -/ month to use this industry standard method of connecting and downloading my banking transactions with them. ... |
M&T Bank Corporation Bank account or service deposits and withdrawals March 28, 2016 - Death in family occurred. Prior to her death, our mother had requested that her IRA to be closed with - - and funds to be sent to her. While waiting for her request to be processed she passed away and the requested funds where received at her current address, which was the address of her daughter who was taking care of her. Additionally, her daughter was executor of Mothers estate/affairs. The previously request Check was received in her name and due to her death was deposited by daughter into her primary account since her mother had passed away. Initially the deposit was reflected in th... |
M&T Bank Corporation Bank account or service making/receiving payments, sending money March 24, 2016 - I bank with M & T and I told them several times that if my checking account does not have enough funds in it to pay for items or services, not to pay the bill or allow bill collectors to debit my card. I want to opt out for the bank to cover fees not in my bank.I signed a form for this at-lease three years ago. On -/-/2016 - EFax services ( - ) - debit my card before my trial period is up without my authorization for - and on -/-/2016 - - - did the same thing in the amount of $28.00. I owe the companies money, but they debit my bank card. I normally pay for... |
M&T Bank Corporation Bank account or service using a debit or atm card March 15, 2016 - On - -, -, I visted the M7T Bank Branch located in - PA. after expecting fraudulent charges were made against my account. Initially the bank gave me a provisional credit ; however, on - -, - they reversed the credit. I was supplied with the name of the person who made these charges and immediately filed a police report, and supplied M & T Bank with the protection from abuse order filed on - -, - against the individual and the police report number. M & T will not let me speak to the someone in the fraud department, nor will they refund my money. ... |
M&T Bank Corporation Bank account or service using a debit or atm card March 14, 2016 - I reported a charge to my account that I did n't recognize. I reported this to M & T Bank. I received a provisional credit and a case number. Then I received a form asking for more information which I filled out and returned. I did n't hear anything for a while and then the credit was removed from my account and a couple days later I received a letter saying that the case was closed. I called to find out why, and spent over 20 minutes on the phone. I was told that the card was swiped and there was nothing I could do about it. I emailed from my account page and was told that the investigators n... |
M&T Bank Corporation Bank account or service using a debit or atm card February 23, 2016 - My bank M & t has allowed a unauthorized transaction to come threw my account knowing that we have never signed the paperwork with - - to run the card. Now we no why of get to are money because we donot do personal checks because someone has stolen my social security number. This has happened more then once. We can not just go get money we can only do it when they have banking hours. This is - and do not know how the banks get away with it. This is called fraud. ... |
M&T Bank Corporation Bank account or service account opening, closing, or management February 9, 2016 - On - - I opened a checking account at M & T Bank. This account was supposed to include a $200.00 bonus at the end of 90 days with direct deposit. After - emails and a phone call I was sent an email on - that I would be receiving $200.00 in my account on or before -. I never received the bonus so I sent another email. On -, -, I received anther email that they were looking into the matter. They are clearly stalling and I suspect fraud. I am sick of this back and forth stall. I want this settled now. ... |
M&T Bank Corporation Bank account or service deposits and withdrawals February 6, 2016 - I was charged over $15000.00 in bank fees in 3 months. My cash deposits were held as pending and fees accumulated due to the timing of the deposits. Holding deposits caused negative balances, NSF checks and many bounced check fees. A detailed review of my account listed the time of many transactions as " time not available ''. My account was set up for - transactions. All transactions over - are charged $1.00 per transaction. I made several requests to have my account changed to an account that would accommodate more transactions, but the account was never changed. In one month I h... |
M&T Bank Corporation Bank account or service deposits and withdrawals January 16, 2016 - Earlier in - someone changed my address and received my - check then deposited it into her sole bank account at which time she was credited the money. The bank was made aware of the situation and still in - - the bank has not returned my funds to me. ... |
M&T Bank Corporation Bank account or service problems caused by my funds being low January 6, 2016 - I switched to M and T Bank to avoid small fees I was being charged by - - - to transfer money from my savings to my checking account. I was very upset with - and looked into M and T as an alternative and was impressed with what they had to offer. HOWEVER, now having been with M and T bank I will NEVER bank with them again. On numerous occasions M and T bank has imposed a $38.00 fee to my account because they are processing pending debits BEFORE processing pending credits that will more than amply cover any pending transaction. On -/-/- I spoke with a Supervisor named -... |
M&T Bank Corporation Bank account or service deposits and withdrawals December 30, 2015 - We have received multiple unlawful overdraft fees from M & T. We have set up automatic payments for our bills. However the amount does not come out of the account when it is suppose to. The amount is held and taken out of the account weeks after. The bank machine displays the incorrect balance. Causing the account to be overdrawn. As a result of the account being overdrawn the other bills which are suppose to get paid are rejected. The company without authorization tries to take the money from the account multiple times after rejection. As a result the bank charges - for each time the compa... |