M&T Bank Corporation Complaint

M&T Bank Corporation Bank account or service department,

Checking account Using a debit or ATM card Maryland

Dear - -. I am writing to you in regards to unsatisfactory resolution on the above mentioned disputed item on my M & T Debit Card. On - -, 2016, I attempted to make a purchase with -. The transaction was declined for insufficient funds ( copy of decline enclosed ). A few days later, when reviewing my account online, I noticed the charge had posted to my account. I immediately contacted your Call Center and filed a dispute against the charge. I was issued a conditional credit while the investigation was conducted. On - -, I received a letter from the Disputes Department asking for supporting documentation, which was provided and immediately returned.

and finally had to ask for a Supervisor, -. - advised they would work with - from the " Back Office '' and for me to also contact -, this call lasted for - minutes. Following his instructions, I contacted - at - - ) - and spoke to -, which was a Call Center in a - Country. She indicated an Account Specialist would contact me to resolve my issue. I received, the enclosed form, which had no bearing on the purpose of my contact. On - -, I once again contacted your Call Center and spoke to -, a Rep and then to -, a Supervisor, and finally to - another Supervisor. - advised me that this case is closed with M & T and that there is nothing that the Bank can do to help me with this issue. As I have indicated to each person I spoke with, I received a decline letter and no merchandise was shipped to or signed for by me at my address. I work for - -, Monday through Friday from - until - and your Disputes Department indicated I signed for this package. I am a single person living in a single family Home. I have asked for that " signature '' to be compared to my Signature Card on file with the Bank, and no one wants to take ownership for this issue. I ca n't absorb this $1100.00 and subsequent Overdraft Fees that have occurred. I work very hard for my money day in and day out and other transactions, Utilities and Insurance Premiums have been returned and OD Fees charged to me as a result. I spoke to a friend over the weekend that works for - - - - and she indicated that this could be returned to - as a " Good Faith Collections '' item?!?! I am looking for your personal interaction to please help resolve this issue and plead for mercy. I have been charged - indvidual NSF @ $38.00 for this transaction