M&T Bank Corporation Bank Account Or Service Complaint

M&T Bank Corporation Bank account or service department,

Checking account Deposits and withdrawals Maryland

A charge of $170.00 to - - on - -, - appeared on my - -, - thru - -, - statement. I contacted the bank upon receipt - -, -. I spoke to - and she told me she would open a case file ( case # - ) She said she would send me forms to fill out and mail back. In the meantime I contacted - and was told that they could not provide me with any information regarding the account the money was posted to. They did verify that it was not credited to my account. I called the bank again - -, - and was told that paperwork was mailed to me the previous week. I did not receive anything from them until I received a letter on Saturday, - -, - that was dated - -, -. This letter stated that there was nothing in my account to indicate that the transaction was unauthorized and that if I disputed this I should fill out the Written statement of unauthorized debit '' form and mail it back to them. I filled out this form, signed it on - - and mailed it back in the


A few days later I received a message on my voicemail from the - M & T bank about something else. At the time I thought she was calling me about my claim. She only wanted to know if I wanted to open other accounts ( the nerve of them after treating me so badly ). When I realized that it was not about my claim I contacted the bank again on - -, - and was told that a letter had been sent to me dated - -. As of - - I had not received that letter. At that time I was told that I needed to write a letter to the dispute department to reopen the investigation. The next day I went to the - - and asked them to pull up my account. They pulled up a letter dated - - that I never received. This letter said that they had done a thorough review of my account and nothing in the record indicated that the transaction was unauthorized or processed improperly. At that time I asked to bank rep. to fax my request to reopen fraud investigation. I don ; : t think that the bank has been honest with me regarding this investigation from day one. Every time I called them they told me that they had sent me something and I never received it. They have my correct address so I don ; : t know why I never got letters they said were sent to me. This is a - account and I never pay my bills from this account. I only use this account to purchase special items for myself and my grand children. I have spoken to friends and family about this situation. They told me that when this happened to them they were told to close out the account. M & T never told me that I should close out the account to avoid additional fraud. $170.00 may not be a lot of money to some people but when you are retired and on a fixed income it is a lot of money.