M&T Bank Corporation Bank Account Or Service Complaint

M&T Bank Corporation Bank account or service department,

Checking account Using a debit or ATM card Virginia

On - - 2016, I informed M & T Banking that there were several fraud charges on my account from an - customer. These transactions were noted by me on -/-/16 and was reported on -/-/16. However, M & T Bank stated they would investigate the matter and informed me that they would give my money back in a few days. Five days later, on -/-/16, M & T Bank deposited the stolen money back into my account with the exception of - transaction. I was informed they could not stop the other transactions from going through therefore they credited my account. When they credited my account I assumed it was the money that was illegally taken from my account on -/-/16 and thought nothing of it.


paid the illegal transactions that took place on -/-/16 because they did not receive the required paperwork from the third party. I then asked " If they never paid then why did they credit my account -/-/16? When I viewed my account on the -, it clearly showed the transactions taking place ... this is the VERY reason I called them in the first place. However, when I viewed the account documents, the account showed no evidence of any illegal charges taken place on the -. As a matter of fact the only transactions relevant to this issue noted was the credit on -/-/16 M & T had placed in my account. The problem with this is, if you see the credit on the account, - would most likely ask why is there a credit? M & T could not tell me exactly why the charges fell off the monthly statements which would have have shown why the credit was on -/-/16. I then proceeded to ask why did you credit my account on the - of - for activity that did n't take place on the -/-/16? I told the bank " if you did not pay the charges on the -/-/16, then why the heck did you give me a credit making me think you were simply reimbursing me like you said you would on -/-/16? Now you want to reverse the credit back to M & T on -/-/-/2016.This has caused total confusion and obviously documents have been changed or loss to benefit M & T - I do n't understand why it would take 5 days to determine if you are going to pay a transaction or not. Yet on the 5th day and 5 days later you give me the same dollar amount which was originally illegally taken on - -! ( see amount below ) : For the record I called M & T on - & - - and - - and tried to solve the problem. The M & T letter I received was dated - -, 2016. The # is -. Each time I called and spoke to several employees the response was unacceptable. The last person I spoke with was - who identified himself as '- the Manager '. Because of these transactions being reversed, this has caused undue stress on my entire family and home expenses. Transactions : All illegally withdrawn on -/-/2016 : $510.00, $510.00, $510.00, $70.00. The total amount M & T will reverse are the same numbers and amounts above. - : Why did M & T credit my account on - -, 2016, when they did not pay the transactions on - -, -? The bank could have just not did anything because I would of not have lost any money, that is, if they did not pull it from my account-right? It looks to me like I am being forced to pay for the illegally transactions, not caused by me, out of my pocket by allowing M & T to revere the credit. Also M & T could not and would not show that the illegal transactions on -/-/16 were not paid which is suspicious banking activity to me. All documents should available for view. I do n't see how the purchase of overseas plane tickets could be reversed! M & T could not show the illegal transactions on my account that happened on -, but was glad to show the credits on -/-/16.