M&T Bank Corporation Bank Account Or Service Complaint

M&T Bank Corporation Bank account or service department,

Checking account Account opening, closing, or management Maryland

Chain of Events : First, I must state that I never, ever, use my M & T - - for purchases or payments. I occasionally withdraw cash from an ATM but it is not frequent. On -/-/2016, I discovered that an unauthorized, fraudulent debit - - Online Phone Payment in the amount of $150.00 - had been applied to my M & T Checking Account on -/-/2016. I immediately contacted M & T and was told to come in and file an affidavit. The affidavit was filed on -/-/2016. I requested future debits from - - be blocked but was told they could not block an individual debit, only freeze the entire account from all future debits. Since I had legitimate, automatic debits linked to the account ( - and - Prescription Plan ) I was advised to leave it open until I could stop these debits, a process I began immediately.


before I could notify M & T to place a debit freeze on the entire account, another unauthorized, fraudulent debit was made to my M & T - Account for the same amount and via the same method - - Online Phone Payment in the amount of $150.00 - on -/-/2016. I called the bank and they issued another affidavit and placed a debit freeze on the checking account. On -/-/2016 I received a letter from M & T stating, " We have completed a thorough review of your account and nothing in our records indicates that the transaction ( - ) was unauthorized or processed improperly. As a result, no funds will be credited to your account as a result of this claim and the claim is now closed. '' With the letter was a " Written Statement of Unauthorized Debit '' form to submit to M & T for consideration under the Automated Clearing House ( ACH ) rules. I also requested, in writing, copies of the documents relied upon in connection with this investigation, which were available upon request. I do not understand how - debit was considered fraudulent but the second -, - months later, was not. I did not authorize these debits and I feel M & T should have done more to prevent this from happening. There is a debit freeze on the checking as well as a savings account that I have at M & T, since I do not know the source of the fraud and do not feel protected by the bank. I leave this in your hands and will abide by the decision made after investigating the issue. Best Regards, -