Review and analysis of over 1,267 Checking Account complaints against SunTrust Bank
SunTrust Bank consumers have reported over 1,267 official complaints related to Checking account. Out of the 1,267 consumer complaints against SunTrust Bank, 18% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 39% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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SunTrust Bank Bank account or service problems caused by my funds being low February 14, 2016 - At the end of business on -/-/2016, my commercial business account had an available balance of $31.00. The bank indicates that a transaction from LawDepot.com in the amount of $33.00 placed the account in an overdraft status of $ ( - ). Subsequently, all other transactions ( - - transactions of $1.00 each, and a - 's transaction of $9.00 for a total of $20.00 ) were paid, with associated overdraft fees of $38.00 per transaction. The preceding produced an account overdraft status of $ ( - ). However, based on bank, cash management, and merchants ' date and time ... |
SunTrust Bank Bank account or service deposits and withdrawals February 11, 2016 - My name is - - and I am the -. On or after - -, I opened up - business checking account ( s ) with SunTrust - I was in the branch for several hours working directly with the branch manager, a personal banker and a merchant account representative. I specifically, requested that my accounts be linked to prevent overdrafts, along with other request. I left that meeting with the direct impression that all of my needs had been met. On or after - -, I filed a dispute inside of the branch regarding - debit card charges that were wrongly assessed to my account. To date ... |
SunTrust Bank Bank account or service account opening, closing, or management February 10, 2016 - In late -, early - of 2015, I made some purchases that were supposed to go through my - account to my - - account. Instead, - erroneously charged my Suntrust account. I had been trying to remove this account from - for months but kept getting errors. I contacted Suntrust to stop any transactions from - and -, the banker, told me she would handle it. Weeks passed and my account went negative from the issue because the charges were never blocked. I contacted my banker again, only to find out she was no longer with Suntrust. The branch manager at the time stated she wou... |
SunTrust Bank Bank account or service using a debit or atm card February 9, 2016 - To : Consumer Financial Protection On -/-/15, I asked my wife, - to deposit my retirement check into our -. I have always considered the organization to be a part of me even though wife started the organization before I met and married her. Down through the years, we have deposited many of my checks into that account which has never been a problem for us. My wife have handled very large sums of money for me EVEN BEFORE WE GOT MARRIED AND SHE HAS NEVER TAKEN FROM ME.. I will always trust her and she the same with me. After she told me what happened we both were beside ourselves. I c... |
SunTrust Bank Bank account or service deposits and withdrawals February 6, 2016 - On - - 2014 I received notice from SunTrust Bank that a check I received by mai for $2500.00 had been returned and a deposit item return fee of $12.00 would be charged to my account. I accepted the actions and fee assessed to the account and considered the issue closed and the $2500.00 deposit would be reversed from my checking account balance. On - - I receive notice that SunTrust Bank had turned my account over to their fraud / - department, closed my my checking and savings account, and submitted a fraud report to Early Warning Services ... - in - Arizona. My i... |
SunTrust Bank Bank account or service account opening, closing, or management February 6, 2016 - On - -, - SunTrust - branch rep - - opened a personal acct for me, I clearly told her to put promotional code on the new account with $200.00 bonus. I also asked her to print out promotional offer for me. I have email confirmation showing the account was enrolled in promotion on - -, -. On - -, - I had more than $2000.00 direct deposit came into my account which qualified the promotional offer requirement. This Rep told me it takes about - weeks to get promotional bonus. Now it 's been 5th week after the account met all promotional requirement. Howeve... |
SunTrust Bank Bank account or service problems caused by my funds being low February 3, 2016 - On the nigh of -/-/2016 to -/-/2016 it appeared that Suntrust reorganized my transactions to create more overdraft fees that there should have been had they be posted in the order received. ... |
SunTrust Bank Bank account or service problems caused by my funds being low January 28, 2016 - This complaint is in regard to Suntrust Bank and their overdraft practices. Recently, I inadvertently overdrew my account by $42.00 through - transaction. The next day, several items that had been previously pending cleared my account and I was assessed - overdraft fees for $36.00. One the day these transactions cleared, the purchase that overdrew my account was still pending. All of the transactions posted to my account with a positive balance. Suntrust advised that overdraft fees begin the moment the " available balance, '' becomes negative. That is, the balance in the account that... |
SunTrust Bank Bank account or service making/receiving payments, sending money January 27, 2016 - SunTrust has now processed - checks from a business located in - through my personal checking account in - Florida. They were made aware of the situation in - and did nothing to protect my account. It happened again in - ( twice within a couple of days ). No one can say what happened as the source of the error. They supposedly put a block on my account for any checks greater than the # - but that did not prevent the situation from happening a - time last Saturday. Their comments have included well the other account number is similar to yours and we can not tell when or whe... |
SunTrust Bank Bank account or service using a debit or atm card January 25, 2016 - This is the 2nd complaint about the same, unresolved issue. Let me start by stating that I do not think all the parties at SunTrust Bank are addressing or communicating with each other over this issue. The first problem comes into play that I did place a charge in - - for $160.00. Upon deciding that I did not want the service and did not like what was provided, I decided to contact - - and let them know to remove the charge. Between - and portions of -, I requested the merchant, - -, to remove the charge. Upon speaking with several of the representatives, the first of... |
SunTrust Bank Bank account or service deposits and withdrawals January 23, 2016 - Sun trust bank put a one week hold on a deposit I made on - -, 2016. I have document proof that each of the - checks that made up the deposit were cashed at the respective banks on - -, 2016. Talked with a supervisor on - -, 2016 and was told they would release the money on the next day. They did not and they refuse to explain why the hold is still in place. Statement says the hold will release on -/-/2016. This is wrong! ... |
SunTrust Bank Bank account or service problems caused by my funds being low January 22, 2016 - I overdrafted my account at the ATM in order to pay a bill but immediately deposited cash back into the ATM in order to bring my account back over - dollars in positive balance. SunTrust 's policy is to waive overdraft fees if they are covered in the same day. The next morning I woke up to see that SunTrust had charged me - dollars in overdraft fees in order to bring my account overdrafted again. As I already deposited all my cash into the ATM, I ca n't do anything to bring the account back into the positive. When I called and talked to multiple supervisors and managers, they said they w... |
SunTrust Bank Bank account or service problems caused by my funds being low January 20, 2016 - I accepted Suntrust bank overdraft protection after reading their disclosure statement and what I needed to know about overdrafts and overdraft protection. In their statement it says : " An overdraft occurs when you do not have enough money in your account to cover a transaction, but the bank pays it as a courtesy. Suntrust can cover your overdrafts in two different ways '' : 1. We have standard overdraft practices that come with your account 2. They offer overdraft protection plans. It continues : " You will incur a fee of up to $36.00 each time an overdraft is paid. '' On -/-/2015 m... |
SunTrust Bank Bank account or service deposits and withdrawals January 13, 2016 - My name is - -, and I am the -, and we have done business with SunTrust bank for over 20 years, turning over in excess of >= $1,000,000 per year. On -/-/15 we contacted SunTrust Fraud department to report - checks, totaling $210000.00 that had been fraudulently endorsed and fraudulently deposited through - into a third party account that was not the payee on the checks.. SunTrust assigned - - from their fraud department -, and on the very first telephone conversation we had with - she informed us that SunTrust were not liable for any claim, but would do e... |
SunTrust Bank Bank account or service account opening, closing, or management January 13, 2016 - I had a checking account with a debit card with SunTrust. The debit card carried a $75.00 annual fee. I received a letter in the mail stating that they no longer wanted to continue my banking relationship and requested I close the account ( or they would close it by a certain date ). However, since I paid the annual fee for the debit card and will not be able to use it for the entire year I paid for, I requested a refund ( full or partial ) and was told they would not issue a refund. So They took my fee for a year, then closed my account after 6-7 months, but are keeping my annual fee. ... |
SunTrust Bank Bank account or service deposits and withdrawals January 12, 2016 - In contacting bank on check card service which overdraft fees were charged ; we never opted in for overdraft protection. they constantly said it does not apply to you but would never show me the rule and it is not in the rule book for business accounts. The - deposit on the - of - - was cash ; but they called it a check and waited a whole day to show credit on -/-/-. if credit was shown on - of - none of this would of happened also all these debits for the - was on monday. some of those debits incurred on the - & - on the weekend when were they processed su... |
SunTrust Bank Bank account or service problems caused by my funds being low January 7, 2016 - My personal account is with Sun Trust bank. The paoblem is with a practice that banks use known as reordering transactions. On - - - I had numerous transactions that I made for the - season. On Monday - - - I had a balance of $45.00. I went to - and spent about $10.00 on my debit card, The next morning - - - i look at my phone and see that I am now negative over $400.00. I expected to see - overdraft fee because my wifes check that was direct depositied from her employer was incorrect, they did not pay her the full amount due by - of dollars. That b... |
SunTrust Bank Bank account or service problems caused by my funds being low January 6, 2016 - I 'm being charged an ISF penalty that does not make sense to me. The bank says larger entries are prioritized when payments are pending regardless if those smaller entries come previous ( 3 days ), even if those previous pending entries were being covered with sufficient funds. How so? ... |
SunTrust Bank Bank account or service deposits and withdrawals January 6, 2016 - cfpb compliant # - Sometime in 2015 a so call, friend, - - - - - - , - - , Maryland -, ( - ) - illegally and without my authorization apparently withdrew over $40000.00 from my SunTrust checking account. SunTrust bank allowed this to happen and refused to investigate after my repeated request to do so. Another friend and neighbor, - - on my behalf went to SunTrust Bank several times and requested that they investigate the theft of my funds. I requested SunTrust to forward my checking account statement including copies of all withdrawals. They refused... |
SunTrust Bank Bank account or service problems caused by my funds being low January 5, 2016 - On Sunday -/-/- I incurred a restaurant charge on my debit card for $61.00. I at the time had an outstanding balance in excess of $200.00. This item was listed immediately as a pending charge. On Tuesday -/-/- I submitted a return for a purchase that was credited $22.00 to my debit card from where I returned an item. This credit did not show until -/-/-. I also purchased an item for $8.00. Again I had an outstanding balance of at least $200.00. This item also showed up immediately as pending. On -/-/- I had a utility payment to hit my checking account in the amoun... |
SunTrust Bank Bank account or service deposits and withdrawals January 5, 2016 - I have pictures to support my claim. Suntrust has charged me overdraft fees on settled positive balances. On - -, I had an ACH payment and credit card payment that has been posted on my account on the -/-/-, but they have, on their end posted it as a pending transaction and moved a payment that was done on - under the posted - payments. I was told by the manager of Suntrust that this is a practice of theirs. To move the higher items, even though they are not posted under the lower items that are posted, and directly above deposits to pay those first. As a result, I am paying ... |
SunTrust Bank Bank account or service account opening, closing, or management January 2, 2016 - I opened an account with Suntrust Bank and less than a month later they closed my account and froze access to the funds without warning. No one is able to give me an answer after talking to multiple agents. First I was told I would receive a letter in 7 - 10 business days along with a check for any funds that were in my account. They froze access to my account on - - and my first direct deposit to this account was scheduled for - -. I was told they received my direct deposit and it is being stored in a warehouse. I called back today on - - because I 've received nothing from ... |
SunTrust Bank Bank account or service using a debit or atm card December 24, 2015 - I received a letter in the mail from Suntrust about suspicious activity on debit card. When i called in, I did find fraud ; closed debit card and have a case no. My first issue is this is the third time this has happened, only with Suntrust ( once on business account, twice personal ). I think they may have a security breach issue. I am angry because they would NOT credit my account for the amount of the fraud until after investigation. This is happening 2 days before -/-/-, plus they knew it was fraud, they detected it. - fraudulent charge for $240.00 and - for $25.00. ... |
SunTrust Bank Bank account or service account opening, closing, or management December 22, 2015 - I received a postcard mailing from SunTrust stating that I had selected ( opted in to ) overdraft coverage for my checking account ; I made no such selection, and had specifically refused overdraft coverage/protection when I opened my accounts. I spoke with a call center worker who corrected my selection to decline overdraft coverage/protection, but neither he nor a branch employee were able to say when or how my preference had been changed without my consent. Changes to my accounts - especially changes that cost me money and produce profits for the bank - should not be made without my consent... |
SunTrust Bank Bank account or service account opening, closing, or management December 21, 2015 - I am -, -, and am on Social Security -. I have a checking account at Suntrust Bank. Friday, - -, 2015 my check book was stolen from my car at about - - in - - -. I immediately called the police in - - - because it was not an emergency, they called me back about - ), and immediately drove to the - - Suntrust Branch. I told the teller what had happened. The manager was standing there and joined our conversation. The teller and I were discussing closing the account, and the manager told us not to. He said that it was better to leave the account ope... |
SunTrust Bank Bank account or service account opening, closing, or management December 17, 2015 - On - -, 2015 I - - - opened up a CHECKING and SAVINGS ACNT AT SUN TRUST BANK BRANCH - nc -, CSR - - - -. She did not give me all my bank opening ACNT PAPERS nor MY beneficiary page in WHICH SHE DEMANDED MY CHILDRENS SS #, DOB AND NCDL #, JUST FOR THEM BEING THE BENEFICIARIES ON MY ACNTS, SO I WENT BACK THE -, withdrew $350.00 from each ACNT CHECKING and SAVINGS WITH NO PROBLEMS THEN ON - -, 2015 SUNTRUST BLOCKED ME OUT OF MY ACNTS AND PLACED " A NO DEBIT STATUS '' ON MY ACNTS AND TOLD ME THEY WERE CLOSING MY ACNTS BUT I HAVE $50.00 in each ACNT AND... |
SunTrust Bank Bank account or service problems caused by my funds being low December 16, 2015 - My bank account was charged - overdraft fees when only one should have been charged. - payments posted to the account on -/-/15. These were for $94.00, $17.00, and $10.00. However, Suntrust posted the largest payment first causing the account to go to - $1.00, and then proceeded to post the other - payments. Because of this, - overdraft fees were changed. If the smaller payments would have been posted first, only - overdraft fee would have been charged. When contacted on - and -, the - of the - stated that it was there policy to post the largest payment... |
SunTrust Bank Bank account or service using a debit or atm card December 10, 2015 - This began on -/-/- when fraudulent activity occurred on my debit card. When I originally called SunTrust regarding the fraudulent activity, they credited my account. On -/-/-, SunTrust debited my account for the same amount that they credited, in the amount of $520.00, plus the - overdraft fees without any notification. The fraudulent department advised that a letter was mailed on - but I have yet to receive it. I was also advised that another letter stating why my claim was denied would be mailed again but I still have yet to receive it. I have consistently checked ... |
SunTrust Bank Bank account or service deposits and withdrawals December 5, 2015 - I had a account with suntrust bank. I made some deposits that were returned ( another source did n't have enough in the accounts to cover ) Suntrust placed the account on hold. This at the time was my main source as far as banking was concerned. So my employer deposited my pay check into the account. Suntrust refuses to release any part of the deposit. Even if the original items ( that put the account on hold ) were far less than the payroll deposit. I called everyday and was told something different every single day. Now here the kicker the account is on hold, so things that were in auto pay ... |
SunTrust Bank Bank account or service problems caused by my funds being low December 3, 2015 - I had a bill come out early by two days and they overdrafted - items in one day starting at a - dollar purchase. I am now in - $ in over draft charges when my purchases were not even a $100.00 total. Refused to refund any of the charges. ... |
SunTrust Bank Bank account or service using a debit or atm card November 26, 2015 - This summer I order my wedding dress, customized. What I received was not even a dress. I disputed with merchant, shipped material back. Merchant refused refund and offered my - % discount on next purchase instead, I refused. I filed complaint with Suntrust on -/-/2015. Suntrust gave temporary credit on -/-/2015. I was advised I would receive correspondence if they needed info and case would close in 60 days and the credit would be authorized if they found on my behalf and if not, I would be notified first. I never heard anything else from Suntrust. I tried several times to chec... |
SunTrust Bank Bank account or service account opening, closing, or management November 24, 2015 - Sun Trust Bank has been charging my account for seven years - dollars ( - $ ) every month for not having - - as a balance. I would never have agreed to that as I sold my home in 2008, and worked through most of my savings, when I moved from - to -. I have not had - - more than two or three months of that whole time.. and want the bank to return that fee for using their bank .... as it adds up to about a - over five or more years. I told their bank to stop sending me paper statements, and I would l look online and never saw the fee online.. soo when I saw it the o... |
SunTrust Bank Bank account or service deposits and withdrawals November 23, 2015 - I had a checking account with Suntrust Bank and on - - I deposited - checks in the amounts of $900.00, $900.00, $600.00 and on - - I went into check my account to make sure all the checks were in my account. The reason for the money is I am out of work and a friend was helping me catch up my mortgage so they did not foreclose on me. I Suntrust at the end of - or the beginning of - and talked with a customer service rep to let them know I would be making a deposit because my account was overdrawn. He informed me that my checking acct would not be in jepardy for closin... |
SunTrust Bank Bank account or service account opening, closing, or management November 21, 2015 - Suntrust Bank did not notify me when a garnishment was placed onto my account by -. I posted a deposit that was exempt from collections and they end up charging me a fee because of their failure to promptly notify me when the garnishment took place. I went to court and proved to the garnishment judge ( paperwork in all ) what had happen. Suntrust bank know that the garnishment will be removed off -/-/2015 according to the courts and they closed the account ending in - before the -/-/2015 date. I just received a letter in the mail from Suntrust Bank ( which they have the wrong address... |
SunTrust Bank Bank account or service account opening, closing, or management November 20, 2015 - I contacted SunTrust to upgrade my current account type from it 's Everyday '' Checking to the Select '' Checking which they now offer. I qualify based on my monthly direct deposit threshold ; however, as the person I was working with began to make the changes, she informed me that my current SunTrust - Debit Card would be cancled and that it was eligible for this account type. Per my review of SunTrust Disclaimers online, their Fact Sheet and Brochure, no where does it state that the - Debit Card is ineligible in this account type. Having the Select Checking account type would provide... |
SunTrust Bank Bank account or service deposits and withdrawals November 19, 2015 - On Thursday - -, 2015 I went to SunTrust Bank, the branch located at - - - in -, Florida. I opened a new account. Included in my itnitial deposit was a check in the amount of $10000.00 and cash in the amount of $2000.00. The cash amount was broken and deposit was made into checking $1900.00 and savings $100.00. I left the bank and returned the next day on -/-/2015 to withdraw $1400.00 to pay some bills. I was told at this time my money had been frozen and I could not have access to my cash funds. The bank representative - - told me the check looked funny... |
SunTrust Bank Bank account or service deposits and withdrawals November 18, 2015 - I was directed by the FTC to seek your department 's help in helping me resolve the issue as soon and smooth as possible. -/-/15 Received a letter through the mail from SunTrust Bank that the checking account has been closed. -/-/15 Acting as the POA of the account, I checked with the account holder to verify the fraudulent transaction, no transactions have been made or authorized. -/-/2015 Visited a SunTrust bank branch located at - - - - -, FL - to find the reason the account was closed. I, as a POA, was provided with copies of the bank statement and a ... |
SunTrust Bank Bank account or service problems caused by my funds being low November 18, 2015 - I had a bill payer set to be paid from my suntrust checking account on -/-/2015 for $940.00 to Suntrust Mortgage, $180.00 for - -, $50.00 to the - - -. I - my bill payer service on -/-/2015 ( 3 days in advance of these payments being sent ). Suntrust still pulled the $940.00 from my account and then charged me $36.00 NSF fees for the other - items after there no longer funds in the account to cover them ( these were canceled in advance of the - - date as well ). As a result I accumulated $570.00 in NSF fees from debits that occurred during the... |
SunTrust Bank Bank account or service account opening, closing, or management November 17, 2015 - CONSUMER COMPLAINTCONSUMER FINANCIAL PROTECTION BUREAU SUN TRUST Account ; - - - - - - - - -, -, Georgia - - - - social security - am a regular customer of Sun Trust bank for over a year ACCOUNT NO ; -, Sun trust bank and corporation has a - party business relationship with the - - - transfer corporation. This business establishment is an in-house - - service, any person can send or collect money from - - at there local branches on their business facilities with their banking tellers and service. On - the - I receive... |
SunTrust Bank Bank account or service problems caused by my funds being low November 17, 2015 - I submitted a complaint about my financial institution on - -, 2015 ( Case number - ) regarding overdraft fees put on my account for an item that I had sufficient funds to cover. Because of the overdraft charge for that item, my account was in the negative and I was not going to put more money into the account until that fee was returned. Since then I have been charged numerous overdraft fees that should not be on my account. If the first fee was actually returned, I could have had my account in the positive. Suntrust, which is my financial institution charges overdraft fees before th... |
SunTrust Bank Bank account or service account opening, closing, or management November 17, 2015 - SunTrust Bank was running a promotion that told consumers that they would get up to $200.00 for opening an account with them. My fiance and I opened an account with them at the -, FL - -. We were promised and assured that we would receive the $200.00 promotion as long as we qualify with at least $2000.00 in Direct Deposits in a 60 day time period. I have heard this same information from multiple representatives and they have also assured me that I would be receiving my promotion in 6-8 weeks from the time I qualify for it. When I had n't received my money in the time frame menti... |
SunTrust Bank Bank account or service account opening, closing, or management November 12, 2015 - This complaint is about the fees my bank charged for a wire transfer, not the transfer itself. I did some business with a company - and they pay through wire transfer. I had the money wired to my SunTrust account. The remitting bank - provided a receipt showing that they remitted $9100.00 - to SunTrust. When I received the deposit, $30.00 - was missing, but then SunTrust charged me $15.00 separately for a domestic '' wire transfer. SunTrust publishes an incoming international wire transfer fee of $30.00. When I questioned the double charge - $30.00 off the top and $1... |
SunTrust Bank Bank account or service problems caused by my funds being low November 11, 2015 - I have an account with Suntrust bank and on - -, 2015, they charged me and overdraft fee on an item that was able to clear my account. The overdraft fee charged was $38.00 on the same day of the - -, 2015 and my account was still positive $32.00 and after the fee they charged me cleared I was still positive in my account with $17.00. This bank charges overdraft fees before 24 hours. ... |
SunTrust Bank Bank account or service using a debit or atm card November 10, 2015 - I Bank with Suntrust Bank. I get a daily email telling me me balance. On -/-/2015 I got an email saying my account was overdrawn. I had a balance of over $1500.00 on the previous day. In looking at my charges I saw that a company called - - - had charged - $500.00 charges to my debit card. I had my card with me so do n't know how they got my number. I have never heard of nor done business with this company. I called Suntrust immediately and reported this fraud. They said it would be investigated. Mean while my account is overdrawn and I have bills set on automatic draft. ... |
SunTrust Bank Bank account or service using a debit or atm card November 8, 2015 - Suntrust BankOn - the - I did receive a phone call around - or may be later from the bank, the lady said that they have stop a credit card charge to my account for over - I did said to her that I did not purchase anything, she said card ending -, I did replied that I do n't have the card for long time, she ask for my - number and I did explain that I do not remember and I was driving home that as soon as I arrive I will call back, and I did, I visit on Monday the - the Branch on - - FL , where I get the first document, I did call the branch to not paid the charges, I... |
SunTrust Bank Bank account or service account opening, closing, or management November 5, 2015 - Dear Sir : Upon return from a trip on -, I received a letter dated - -, 2015 from SunTrust Bank requesting I close all accounts by - -, 2015. I have bank with SunTrust for 30 years and thought it must be some kind of mistake. I called the number on the letter on - -, only to have a rude lady tell me it was a Business decision, but no reason as to why. After returning for another trip, I went into my - - Georgia branch on - - and asked the manager about the letter, he called the number on the letter and got the same response. I then spoke to his boss who suggest... |
SunTrust Bank Bank account or service account opening, closing, or management November 4, 2015 - My fianc and I opened a joint checking account at Suntrust bank and deposited a check in the amount of $15000.00. The account was opened on a Thursday and we were told the funds from the check would be available on Monday. On Tuesday morning the funds were not available and the account information vanished from online access. We went to the bank and were told that Suntrust closed the account citing fraud as my fianc owed them money from 2005. After a lengthily process at the bank where we spent time on the phone making payment arrangements for an $800.00 debt we were unaware existed we sti... |
SunTrust Bank Bank account or service account opening, closing, or management October 30, 2015 - Suntrust bank has decided to terminate my account. That is fine with me as I wanted to close the account anyways. However, the bank has indicated to me that they are holding the funds for some amount of time. I want to close the account, they want my account closed, I do n't see why they need to hold my funds. Please send me a check with the remaining funds in the account. ... |
SunTrust Bank Bank account or service deposits and withdrawals October 30, 2015 - Suntrust made a fraudulent transfer from one of our accounts to the other, leaving us with less than $30.00 to survive. Here 's what happened. A few months back I lost my job while my husband was in the midst of looking for stable employment. We had - accounts with Suntrust ; - fell behind while we were trying to get back on our feet. We received correspondence from Suntrust letting us know the account was behind and by how much. We went into the branch to communicate our situation with Suntrust and to freeze that account, with the understanding we would make a payment arrangement. We ... |
SunTrust Bank Bank account or service using a debit or atm card October 27, 2015 - I disputed an unauthorized transaction in my account and the bank refuses to issue a provisional credit why they are investigating. They told me I have to wait 60 days. ... |
SunTrust Bank Bank account or service deposits and withdrawals October 27, 2015 - Having problems with suntrust bank. Made a deposit including a check and $500.00 in cash, have the deposit receipt. The amount was credited to the account next day. Week later theyWithdrew the $500.00 and Said i never made the $500.00 cash deposit. Requested to see the -The bank told me it is only for their own use. I think they are trying to cover up their mistake. How do i get my money back? ... |
SunTrust Bank Bank account or service account opening, closing, or management October 21, 2015 - Opened a business checking account with Suntrust - 2015. Was notified - - that account had to be closed because they made a business decision to no longer service our industry. - - loans ). The bank personnel admitted that the decision was made due to the FEDERAL GOVERNMENT PRESSURE TO NOT CONDUCT BUSINESS WITH A PAYDAY LOAN COMPANIES. ALSO KNOWN AS AN ILLEGAL BACKROOM POLICY NAMED 'OPERATION CHOKEPOINT '!!!!!!! WE ARE A SMALL FAMILY OWNED BUSINESS THAT IS BEING CRUICIFIED & CRUSHED DUE TO THIS IGNORANT POLICY! ... |
SunTrust Bank Bank account or service deposits and withdrawals October 20, 2015 - While searching online to consolidate some loans I had, I came across information that said some of the loans I had were actually illegal in my state. I searched and researched some more, and found a non-profit that helped me to understand that the loans I had were void in my state of Virginia, and why. They also alerted me to the fact that under - rules, I could request that my bank refund what I had paid to the lender of the void loans, because they were not valid and I never gave true authorization, because I did n't know the loans were void, and the companies neglected to tell me. I wro... |
SunTrust Bank Bank account or service problems caused by my funds being low October 19, 2015 - On - -, an amount of $220.00 was moved from my checking account to my car loan with Suntrust. This was not initiated by me. I later found out from a Suntrust phone rep they moved these funds themselves. Because they did not notify me this was done, I processed a payment at the same time, also for my car payment ( the only thing this account is used for ). Given the payment was made twice, I received an overdraft and an extended one - due to a payment I did n't even initiate. I called to rectify this and was told it was no problem, to simply dispute the payment from -/-/-. I stated... |
SunTrust Bank Bank account or service deposits and withdrawals October 16, 2015 - I have had repeated customer conflicts with a branch manager at Suntrust Bank, -. in - -, GA -. At my local Suntrust Bank branch, I have a multi-year checking and savings account. Recently I 've confirmed a suspicion that a - - -, Branch Manager and Assistant Vice President, Suntrust Bank, has both intentionally and maliciously been committing wire fraud '' like distortions on certain of my checking account deposits ( and, periodically, the delay of check drafts, which have also created overdraft incidents and fees ). Consequently, scheduled deposits from state government... |
SunTrust Bank Bank account or service account opening, closing, or management October 13, 2015 - I started a SunTrust bank checking account online on -/-/2015. I was able to access the online portion and got my account and routing numbers so I could direct deposit my paycheck. When I checked back a few days later, I could n't access the online banking. I called SunTrust, and they said they could n't verify my identity, so I could n't get online banking until they sent me a verification card to my address, that I would sign and mail back. After a few weeks, I still had not received the verification card, so I called back, and SunTrust informed me that my account was closed for rules... |
SunTrust Bank Bank account or service account opening, closing, or management October 13, 2015 - Our company had a business acct with suntrust bank. We were not supplied with any rules and regulations '' documents only Deposit Account Resoulution and Authorization for Business Entities ''. We made - deposits totaling $7600.00 and were told the money would be available the next day. They would not allow us to verify funds at the branch and we were told they do n't do that anymore. The next day my partner made a withdrawl of $7400.00 to purchase equipment from the funds we recieved from the church. This was Grant Money. The next day I found out the bank had called the police for fr... |
SunTrust Bank Bank account or service account opening, closing, or management October 10, 2015 - hello i am a college student that started my own business to help pay for my education i opened an account with suntrust bank which was the biggest mistake i ever made they have hit me with so many overdraft fees that are not legit when i spoke with a rep she promised me it will be removed they still are showing that i owe it and no one would help my account number is - it has been a nightmare with this bank all i want is to clear this matter out and get away from them i have my account with - - - nothing like this ever happens ... |
SunTrust Bank Bank account or service deposits and withdrawals October 10, 2015 - My $1000.00 bank deposit was misdirected. Overdraft Protection was not established as I requestedfor my Checking Account. It was posted as $10.00 anddeposited into my - child 's Savings Account, and the error wasnot found for over a week. This resulted in subsequent overdraftcharges totaling $860.00, and SunTrust Bank has refused to giveme a complete refund. I received only a partial refund of overdraftcharges, though I spoke with the Manager, - - and the Area Supervisor. I want a complete refund of the $860.00, and the bank has refusedto do so. I called the FDIC and they dire... |
SunTrust Bank Bank account or service problems caused by my funds being low October 7, 2015 - statement is attached with this complaint. bank charged multiple overdraft charges, they cleared the larger checks first and pushed the account in to overdraft, they did not pay the lower amounts first. i should have been charged overdraft fees only once, rather than multiple times. i believe this is creating you to pay too much extra money. they have unjustifiably charged me about ten times the fee. also they charge extended overdraft fee. this has been happening for several years, i have talked to the bank on multiple times, they continue same practices. this is very negative and detrimental... |