SunTrust Bank Bank Account Or Service Complaint

Checking account Using a debit or ATM card

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Florida

I received a letter in the mail from Suntrust about suspicious activity on debit card. When i called in, I did find fraud ; closed debit card and have a case no. My first issue is this is the third time this has happened, only with Suntrust ( once on business account, twice personal ). I think they may have a security breach issue. I am angry because they would NOT credit my account for the amount of the fraud until after investigation. This is happening 2 days before -/-/-, plus they knew it was fraud, they detected it. - fraudulent charge for $240.00 and - for $25.00.

SunTrust Bank customer in Florida
Dec 24, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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