SunTrust Bank Bank Account Or Service Complaint

Checking account Using a debit or ATM card

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card North Carolina

I Bank with Suntrust Bank. I get a daily email telling me me balance. On -/-/2015 I got an email saying my account was overdrawn. I had a balance of over $1500.00 on the previous day. In looking at my charges I saw that a company called - - - had charged - $500.00 charges to my debit card. I had my card with me so do n't know how they got my number. I have never heard of nor done business with this company. I called Suntrust immediately and reported this fraud. They said it would be investigated. Mean while my account is overdrawn and I have bills set on automatic draft. Several of these bills have come due and Suntrust is charging me overdraft charges of $36.00 on each one. I am in a retirement home and the money in this account is all I have. Now I ca n't even buy food or gas. I explained to the Suntrust rep. that I am on fixed income and heeded my money returned to my account. I did nothing wrong but am the victim but yet I am being punished because of a theft to me. I feel that Suntrust should put my $1500.00 back into my account and then investigate all they want. I did nothing wrong to deserve to suffer like this.

SunTrust Bank customer in North Carolina
Nov 10, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints3/20125/20126/20127/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankUsing a debit or ATM card58.6%31.9%5.2%0.9%1.7%1.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card2.7%63.3%24.6%4.4%1.5%2.1%1.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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