SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Deposits and withdrawals Florida

My name is - -, and I am the -, and we have done business with SunTrust bank for over 20 years, turning over in excess of >= $1,000,000 per year. On -/-/15 we contacted SunTrust Fraud department to report - checks, totaling $210000.00 that had been fraudulently endorsed and fraudulently deposited through - into a third party account that was not the payee on the checks.. SunTrust assigned - - from their fraud department -, and on the very first telephone conversation we had with - she informed us that SunTrust were not liable for any claim, but would do everything possible to represent us in getting our money back. Whenever we tried to contact - - by telephone after that conversation, we would always get her answer machine. We would leave her a message, but she never returned any of our calls.


Finally I complained to my Business Banking Manager, - -, at our SunTrust branch -. He contacted - -, I believe in Customer Advocacy -, to call us. When - - contacted us he was extremely apologetic for - - and SunTrust 's handling of our case. After Shepherds involvement - eventually did contact us to say that - Tennessee Bank had asked for signed and notarized 'Affidavits For Endorsement and Non-Receipt of Payment Claims ' for the - checks, and she forwarded me copies of those forms. I managed to get - of those - forms signed, one company had gone out of business and one company refused to sign the forms on the advise of their attorney. We presented these forms to -, who forwarded them to -. On -/-/2015 - e mailed me to tell me - had forwarded a further list of questions that they wanted answering, a list of which she attached for me. On reviewing the list it was obvious that most of the questions were redundant and duplicated with the information that they had requested, and had been supplied, in the affidavits. On -/-/15 I contacted - to inform her that I would get the necessary information to answer the questions. At this same point it become apparent that SunTrust were not acting in good faitht to repay or recover the $210.00 that had been fraudulently and negligently taken out of our account, so I decided to seek the advise of an attorney.. At this same time I called - to advise her of that decision to take legal counsel. That was the last time I ever spoke to her or heard from her.. After she failed to answer or return any of my many calls over the next week I called - - again to complain.. He advised me that once a client advises SunTrust that they are taking legal counsel and that there is a potential for litigation, no one will speak to me for fear that whatever they say may be used against SunTrust in a lawsuit. I retained the services of - - an attorney in - TN on -/-/15 -. He has written to SunTrust and telephoned them on many occasions, and they have never replied. I have also taken council from - leading banking attorneys in -, who have both advised me that SunTrust is 100 % liable for returning the $210000.00. Unfortunately, they also advised me that SunTrust could make this a long and expensive legal action for my company. 1. How can someone deposit company checks made out to other companies into a 3rd party account? 2. How can that bank clear these checks? 3. How can either bank not accept responsibility? This seems like a case of big business sticking it to the little guy because they can!!