SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Problems caused by my funds being low Tennessee

My bank account was charged - overdraft fees when only one should have been charged. - payments posted to the account on -/-/15. These were for $94.00, $17.00, and $10.00. However, Suntrust posted the largest payment first causing the account to go to - $1.00, and then proceeded to post the other - payments. Because of this, - overdraft fees were changed. If the smaller payments would have been posted first, only - overdraft fee would have been charged. When contacted on - and -, the - of the - stated that it was there policy to post the largest payment first, even though it may cause extra overdraft fees to be charged. Additionally, they said it was their policy to only refund - overdraft fee, which they did. This is an abusive policy that is only in place to inflect the maximum number of overdraft fees. They said it was so the most important thing will be paid, but if that was the case, the other items should not have been paid because the account was overdrawn. Suntrust should not be allowed to have a policy that is only in place to cause a significant number of overdraft fees when an account goes into the negative.