SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Deposits and withdrawals Georgia

Suntrust made a fraudulent transfer from one of our accounts to the other, leaving us with less than $30.00 to survive. Here 's what happened. A few months back I lost my job while my husband was in the midst of looking for stable employment. We had - accounts with Suntrust ; - fell behind while we were trying to get back on our feet. We received correspondence from Suntrust letting us know the account was behind and by how much. We went into the branch to communicate our situation with Suntrust and to freeze that account, with the understanding we would make a payment arrangement. We also asked that the Overdraft Protection be removed from both accounts. We were assured that this would be sufficient to prevent any withdrawals or activity in the frozen account while we get back on our feet. Last week, we noticed a transfer '' from the active account to the frozen one. This caused our account to be overdrawn and charged the $36.00 fee ( which was NOT supposed to be charged since they were supposed to have removed the overdraft protection ). We immediately reported it as fraud. The - was


frozen '' account without or knowledge or permission. I went to the branch to speak with the manager - she profusely apologized and gave me the number for the credit department. It seemed that none of the efforts we had made to set up a payment arrangement had been documented by any of the agents we corresponded with. When I called the credit department, I was told there was nothing they could do. Meanwhile, our rent, and car payments are behind and in serious jeopardy. This could not have happened at the worst time. In short, I am reporting this because Suntrust seems to have gotten so large '' that the right hand does not know what the left hand is doing. There is no accountability.