SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Deposits and withdrawals Florida

On Thursday - -, 2015 I went to SunTrust Bank, the branch located at - - - in -, Florida. I opened a new account. Included in my itnitial deposit was a check in the amount of $10000.00 and cash in the amount of $2000.00. The cash amount was broken and deposit was made into checking $1900.00 and savings $100.00. I left the bank and returned the next day on -/-/2015 to withdraw $1400.00 to pay some bills. I was told at this time my money had been frozen and I could not have access to my cash funds. The bank representative - - told me the check looked funny and they suspected to have an issue with the check. It would take 5 to 15 days for the bank to review my account. The cash money the bank held and is still holding todays date -/-/2015 was my monthly income to pay my bills with and to purchase gas for my car and groceries. I tried to call SunTrust Bank on Monday -/-/2015 to find out the status of my money. I could not get through to the bank calling the number I had been provided. I called the


and would not give me access to my cash deposit. I am enclosing the notice of hold dated -/-/2015 that gives the reason the hold was placed on my deposit. Code - states deposit exceeds clients average balance. This is a fabrication as I did not have an average balance, this was a new account. Also the notice advises my funds will be available on -/-/2015. This letter is dated -/-/2015. I did not receive this letter until -/-/2015 almost a week later. The next correspondence dated -/-/2015 received on -/-/2015 states my funds will be returned to me within 5 business days. 5 business days would be -/-/2015. As of todays date -/-/2015, 10 days later, still no funds. My health insurance is being terminated, my electric is due to be cut off. i have no food in the house. Yesterdays date -/-/2015 I again tried to reach SunTrust bank regarding the status of my funds. For a period of - and - half hours i was transferred to - different people. None of the - people could tell me when I would be getting my money. I want my money or a good reason my cash funds are being held and reviewed. I would appreciate help in gaining my money back from this bank. Do I have any recourse to recover for any damage caused by this unreasonable delay in allowing me to have my money. Also is SunTrust responsible to pay me interest on these withheld funds?