SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Georgia

I am -, -, and am on Social Security -. I have a checking account at Suntrust Bank. Friday, - -, 2015 my check book was stolen from my car at about - - in - - -. I immediately called the police in - - - because it was not an emergency, they called me back about - ), and immediately drove to the - - Suntrust Branch. I told the teller what had happened. The manager was standing there and joined our conversation. The teller and I were discussing closing the account, and the manager told us not to. He said that it was better to leave the account open with a small balance and open a new account with the rest of the balance. He also told me he was putting warnings and blocks on my old account, and assured nothing could happen. I checked with the - Branch Monday and Tuesday, and went there Wednesday because


the branch. The person taking the report was more interested in gathering information that would protect the bank, than finding out what had happened. She said that I was at fault because I had not closed the account, even though I told her I followed the Branch managers instruction. Fortunately the assistant manager got on the phone and verified what happened. They said they could not close the account because it was now in negative balance. During this time, my automatic deposit paycheck was put into the old account against the negative balance. They continue to bill overdraft and other fees. Again, I now have to call, or go to the bank for information because I do not have access to the account. I have been on the phone with the fraud department twice. The policy is that you can not talk to the investigators, so I spoke to the manager of the fraud department. I had a strange and senseless conversation that included being able to put the money back into my account for two days, but then there would be overdraft fees. She finally said she could send messages to - of the investigators to prioritize my case. That was four days ago and I have heard nothing. I no longer have access to the old account online. When I spoke to the - branch manager, he said that he had not heard from anyone and that he had called the - Suntrust branch where the check was cashed and that they could not figure out who had cashed the check. I have never experienced such an escalating series of manager incompetencies, poor communication, and mangling of customer service ( except for the teller and assistant manager at the -. Suntrust Branch- they were helpful and informative ). I have made the proper reports to the police. Please, please HELP! I only have $27.00, It 's -, and do not get paid until - ... Advice : Avoid Suntrust like the plague - - - - Contact information for : - - Suntrust Branch, - -, manager - Suntrust Fraud manager, - -