SunTrust Bank Bank Account Or Service Complaint

Checking account Deposits and withdrawals

SunTrust Bank Bank account or service department,

Checking account Deposits and withdrawals Virginia

I had a account with suntrust bank. I made some deposits that were returned ( another source did n't have enough in the accounts to cover ) Suntrust placed the account on hold. This at the time was my main source as far as banking was concerned. So my employer deposited my pay check into the account. Suntrust refuses to release any part of the deposit. Even if the original items ( that put the account on hold ) were far less than the payroll deposit. I called everyday and was told something different every single day. Now here the kicker the account is on hold, so things that were in auto pay would try to go through. More than enough money to cover the charges but Suntrust sent back the items unpaid and charges $36.00 each time. So not only was my funds unavailable to be and they would n't release them they also was charging me fees.

SunTrust Bank customer in Virginia
Dec 05, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
In progress

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