Review and analysis of over 186 Vehicle Loan complaints against Ford Motor Credit Company
Ford Motor Credit Company consumers have reported over 186 official complaints related to Vehicle loan. Out of the 186 consumer complaints against Ford Motor Credit Company, 19% were disputed by the consumer (i.e. the consumer was not happy with how Ford Motor Credit Company responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against Ford Motor Credit Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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Ford Motor Credit Company Consumer Loan managing the loan or lease May 26, 2016 - I had previously disputed this account with the credit bureaus regarding several areas that I believe are reporting inaccurately. I would like documentation to verify the accuracy of the reporting on this account. This account was included in my bankruptcy and I feel that the information being reported in not accurate and a violation of the Fair Credit Reporting Act. Please provide me documentation proving the accuracy of the parts of your account : Payment History Date Opened High Balance Date Last Reported Current Balance Account status... |
Ford Motor Credit Company Consumer Loan shopping for a loan or lease April 15, 2016 - I purchased a - Ford Mustang GT from - and - Ford. In the closing stages of financing, the loan officer offered me a package that included gap insurance and an extended warranty for $1300.00. I accepted but after financing was done and I reviewed my paperwork it showed that I was charged $1300.00 for an extended warranty and another $700.00 for gap insurance. I told the finance manager what happened and he offered me a warranty program for oil changes for 3 years or - miles which ever came first. He drew up the paperwork and we both signed and I still have my copy. The compan... |
Ford Motor Credit Company Consumer Loan problems when you are unable to pay April 13, 2016 - I purchased a vehicle in - and financed it with Primus financing the car was voluntarily repossessed because of an accident that occurred, and so I had to pay the balance of the loan off anyway. So from the time that I repossessed the car until it was paid off this was around - I believed that it was entirely pay off I had a statement from them on the stated how much I have paid but it was upwards towards $10000.00. So I thought that it had been paid in its entirety. So now - years later I get a letter that states that I owed them an additional $270.00. The letter stated that it w... |
Ford Motor Credit Company Consumer Loan shopping for a loan or lease April 13, 2016 - In -, my wife purchased - vehicles with Ford, as part of our process to move to the US. I did n't apply with her because at the moment of the purchase, we were not married and I did n't have a social security card. one of these cars was bought with a loan from Ford Credit. In - -, once married and once I had accumulated enough credit history, we contacted Ford Credit in order to add me to the car loan. We applied and we provided all the information that Ford Credit required. After some conversations with their customer service department, we were required to provide a notarized cop... |
Ford Motor Credit Company Consumer Loan managing the loan or lease April 8, 2016 - My vehicle was financed through Volvo Car Finance. I made my payments for several years through their website, Volvocarfinance.com. The website was shutdown. I have not received any communications whatsoever and did not know where to make my payments. I called Volvo Finance and they had no record of my account. After two full days of phone calls and research, I found that my vehicle was actually financed through -. I was then able to make a payment through their phone line. I made my last payment in - and found that I have $3600.00 remaining. This is for interest due to a period of tim... |
Ford Motor Credit Company Consumer Loan problems when you are unable to pay April 6, 2016 - My father purchased a - - - Pickup from - - - in -, T- on -/-/-. My father was - - - at the time he purchased the pickup. He traded in a - - - pickup. Apparently, my late father did not attempt to negotiate with the dealer and paid full price. They gave him less than half of what - - - says was the trade in for the - - pickup. Additionally, they sold him extras that were included in the financing. My father passed away on - -, - so he had the truck less than one year before he died and he died owing Ford Motor Credit appro... |
Ford Motor Credit Company Consumer Loan managing the loan or lease March 31, 2016 - I took a loan out with Ford Motor Company to boost my credit score, I 've been paying on time for over a year. Still nothing about the loan is reported on my reports. I have called the company to ask for resolution and to no avai, l time will not solve this issue by its self. When I shopped for the loan and agreed to the chosen loan it was with the understanding they reported to all three companys. ... |
Ford Motor Credit Company Consumer Loan taking out the loan or lease March 9, 2016 - -/-/- - - - sold me a used - Ford Cmax. FordCredit & dealer ran - hard inquiries on my credit, offered 5.55 % same as lender I had, so I went w/FordCredit. The car was being prepped so I returned the next day to sign. -/-/- FordCredit ran another hard inquiry ; dealer said my Fico was lower today so interest is raised to 7.5 %. I protest it 's Ford 's - hard inquiries pushing it down. We settled at 6.55 % with $2000.00 down, monthly pymt of $240.00 mo/60 mos. No negotiation on car price. A team member brought a warranty, saying the car needs one as i... |
Ford Motor Credit Company Consumer Loan taking out the loan or lease March 8, 2016 - I went to a dealership in - Texas and bought a new F 250 I was approved for Ford Motor Credit if 5.45 interest rate after I signed legal documents and I left the finance manager printed out new copies and send them to Ford Motor Credit with my signature that she [email protected]. this all took place on - - of 2015 the dealer admitted to fault my first payment was due on - - I file a complaint with Ford Motor Credit on - - of 2015 I was told that it would not go on my credit as long as the company was at fault the company was at fault speaking about the dealer. I file a complain... |
Ford Motor Credit Company Consumer Loan managing the loan or lease February 13, 2016 - FORD Credit failed to post my payment of $2000.00 to my account. This check cleared my bank on -/-/-. As they use a reader/scanner to deposit the check there is no back image available from the bank. I had to FA- -not email ) a copy of check # - that has cleared my account on -/-/-. In addition I have had to attach the screen shot of my account showing check # - clearing my account. This check was mailed on -/-/- WITH THE PAYMENT COUPON ENCLOSED!! The call center refused to help without the back of the check. clearly I can not provide what does not exist. Given the l... |
Ford Motor Credit Company Consumer Loan problems when you are unable to pay January 30, 2016 - I co-signed on this vehicle, this case went to court in front of a judge and he adjured for this case to be dismissed. Ford Motor Credit 4 years after keeps reporting current late monthly payments after this was ordered to be dismissed by a judge. I need these folks to be told that this is illegal and they can not be doing this. ... |
Ford Motor Credit Company Consumer Loan managing the loan or lease January 13, 2016 - I have my car loan with Ford Credit. My account number -. On -/-/-, I went on line to make my -/-/- payment but the on line payment screen indicated my account was current and my next payment due date was -/-/-. I have attached a copy of the screen shot for your reference. As a result, I did not remit my -/-/- payment. Again, the on line screen showed that my account was current and a payment was not due. I thought that either Ford was offering some type of skip a payment since my due date was showing as -/-/- or that since I had been making payments eve... |
Ford Motor Credit Company Consumer Loan managing the loan or lease managing the loan or lease November 17, 2015 - My car has been reported a total loss. Ford Total Loss Department and my insurance compnay drug their feet throughout the process causing my account to become severely delinquent. They over valued my car, and now I am stuck paying for the negative equity from my previous car financed thru them. My payment was reduced down to $210.00 approximately for 36 more months, mind you I have no car. They harass me and threaten to charge off loan when the loan becomes 2 months delinquent. My online access has be blocked so no payments can be made, and I have no clue what is owed because I receive no st... |
Ford Motor Credit Company Consumer loan taking out the loan or lease October 17, 2015 - At - - in - I took in a Certified Vehicle Certificate for a - Ford Mustang GT convertible which was not granted not disposed in my favor. I was treated unfairly, harassed, insulted by Visitors, Customers and entire staff at - - in -. I was informed by employee that nothing was in it for them, so they could n't grant my certificate. ... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 30, 2015 - Ford Motor Credit is reporting a repossession on my credit report that is inaccurate. The vehicle was never repossessed during the time i had a loan with them. ... |
Ford Motor Credit Company Consumer loan problems when you are unable to pay September 28, 2015 - Ford motor credit repossession our car -/-/-.We pay them $500.00 but they still took the car.Then turn it over to - & - - - law office who return put a lean on our property.We file bankruptcy - which we included them for the amount of $11000.00 which have they refuse to honor the court dismissal of this -/-/- discharge they will not remove the lean. ... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 25, 2015 - I am co-buyer on a vehicle for my niece which does n't communicate with me anymore. I feel threaten by Ford Credit to jeopardized my credit due to my niece not paying. I have spoken to several different service reps at ford credit. I asked if they could contact my niece to find out if shes going to pay. I also asked if they could locate vehicle because I believe she has no intentions of paying.If I have to pay than I need vehicle in my possession. How do I handle this situation? ... |
Ford Motor Credit Company Consumer loan problems when you are unable to pay September 25, 2015 - I had a vehicle loan with Ford Credit. They had my phone # and Email account to contact me anytime they needed. They called and would leave messages of call us, but never an email or call mentioning that pay or we will repo your vehicle. In fact on their web site for my account it said nothing of pay by -/-/- date or we will repo vehicle. Suddenly on -/-/15 a tow truck comes at midnight and takes the vehicle, I ask the guy why and he says for Ford Credit. I go in and check my account online and it says the loan is past due but still no warning of repo. 3 days later still no warning of... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 14, 2015 - FORD MOTOR CREDIT ( FMC ) was requested to provide proof of false information being reported on credit files .... I sent a letter regarding Authentic Statement of Account UCC Article 9 9-210. Below is a request that FMC has failed to comply with : I hereby certify and confirm this to be a true and correct statement of ac-counting as received by your office -/-/-. Pay Date Payment Principal Balance-/-/- - - - - - - - - Charge-off - - - Payoff Offer received with discount andAdjustment mad to affect amount due for settlement - - - N/A - Fina... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 12, 2015 - I financed a vehicle through Ford Motor Credit in -/-/-. At the time I was making $50.00 an hour and paying for my loan was not a problem. I became totally - and got behind on my payments and I am nearing the end of my contract. I receive Social Security and - - payments which is my only income. I contacted Ford Motor Credit in -/-/- and made a $900.00 payment and advised the nice lady that I would pay at least that monthly in order to satisfy the loan. She told me that a person from her retail department would contact me and try to assist me to get back on tract. Instea... |
Ford Motor Credit Company Consumer loan taking out the loan or lease September 11, 2015 - On - - I submitted a Right of Rescission letter to Ford Credit. I know that they ( Ford Credit - received the letter as I have a screen shot from the USPS showing that it was delivered. As per - U.S.C. -, the creditor has twenty - 20 - days to respond and return all of my property. It has been over 60 days and they have not responded. I have not received any correspondence by mail from Ford Credit. It is my understanding as per the code, ), '' within 20 days after receipt of a notice of rescission, the creditor shall return to the obligor any money or property given as ear... |
Ford Motor Credit Company Consumer loan problems when you are unable to pay September 10, 2015 - Myself and my grandfather had a sales contract for a 2014 -, of which we fell back on payments due to outstanding reasons. We were - payments behind and had contacted our lender in order to arrange a full payment of the past due amount to be paid along with the next payment. The day the check arrived, a repo company showed up at my home to repossess the vehicle. The repo man knocked on our door to find that my wife answered, he proceeded to ask if I was there and she told him no. At which time he forced the door open and entered my home. Our - service dogs attempted to protect my wife... |
Ford Motor Credit Company Consumer loan managing the loan or lease June 11, 2015 - My loan was reported to the credit bureau as past due and I never received a past due notice or call to resolve the issue in a timely matter. I am not a chronic debtor and any reporting to the credit bureau should be communicated in proactive measure. I am disappointed in the service response in trying to resolve this matter. According to the creditor this is their policy and they are not required to inform me of the delinquency. ... |
Ford Motor Credit Company Consumer loan taking out the loan or lease June 9, 2015 - When i was talking to the salesman ( - and the sales manager - - - they were offering me $11000.00 for my trade in car and a extra 55 days until my - payment was due along with a special finance at 3.9 % with a $1500.00 trade in assistance and $1500.00 in rebates. They tried to get me to pay the down-payment before i actually got to see the contract. So after waiting a lengthy amount of time and also continuously being pressured to make the down payment before i saw the contract i got a little suspicious and really wanted to see the contract before anything else was discus... |
Ford Motor Credit Company Consumer loan managing the loan or lease June 3, 2015 - My wife purchased a car from a - dealership in - -, New Jersey. This purchase was financed at the time of the purchase through Ford Motor Credit. The purchase consisted of a down payment with the balance to be paid in monthly installments over a - year term. On the same day financing was set up - we enrolled in automatic ( recurring ) payments from our deposit account. Nevertheless, each month my wife would log on to Ford Motor Credit 's web portal to make each installment payment and effectively overrode the auto-pay function. In the first part of this year we failed to manually m... |
Ford Motor Credit Company Consumer loan problems when you are unable to pay June 2, 2015 - I have had a loan with Ford Motor Credit since 2010. My car was finally down to the last payments. WELL I thought I had only owed $220.00 in late charges which would be paid and then be done. NOT so fast. They repoed my car on Mon - -. Said I owed a balance of! -. SO I had the money and said I will wire it, this was Monday morning. OH no you ca n't we have to wait to see if you are a Reinstatement or Redemtion state. I am in IL. Well I asked for them to explain what that meant and they said we can not tell you anymore you have to wait. OK wait for????????????????? Will you call me b... |
Ford Motor Credit Company Consumer loan problems when you are unable to pay June 1, 2015 - My ex wife was awarded a car in our divorce and is not making payments yet I am the one that the creditors call and harass my credit has already been destroyed I just want it to stop and why does my credit have to suffer ... |
Ford Motor Credit Company Consumer loan managing the loan or lease May 19, 2015 - In 2007 my ex-wife and I -. I had - vehicles under my name which were with Ford Motor Credit as the cosigner, and - - - which I was the primary. The - proceedings lasted almost - years. On the last day of the court proceedings I communicated with both creditors trying to salvage my credit as best I could. Both FMC and - gave me no special treatment, their only advice was to pay both of the accounts in full by the close of the day, and the accounts can be removed from my credit bureau file after - years has past from the first deliquent reporting which was - 2007 f... |
Ford Motor Credit Company Consumer loan shopping for a loan or lease May 12, 2015 - This auto finance agreement was paid in full over 15 years and I would like the content removed from my credit report. ... |
Ford Motor Credit Company Consumer loan problems when you are unable to pay April 28, 2015 - I was divorced in -/-/2011 and it was ordered that we each have our own vehicle in our own name within - days. He, Michael, died in -/-/2011 without following through on the order. I am asking to please have this debt removed from my credit report. Thank you.... |
Ford Motor Credit Company Consumer loan problems when you are unable to pay April 2, 2015 - I purchased a - Mazda Tribute back in -/-/- from - - Mazda in - Alabama. - - Mazda is owned by - - -. My contract reads - - - '', financed through Mazda American Credit. '' Or - - -, DBA, or DOING BUSINESS AS '' AMERICAN MAZDA CREDIT ''. We bought our Tribute new and struggled to keep it through a layoff from my employer by deferring our past due payments. Once our layoff ended and I was called back to work all was fine. Then in -/-/- after being back at work for just a few months my employer again started to layoff. I knew we would ne... |
Ford Motor Credit Company Consumer loan managing the loan or lease March 20, 2015 - On -/-/-, we ( - - - - - purchased GAP Coverage from Performance Ford in -, NJ for our new -/-/- - - -. When finance representative from Performance Ford sold us the GAP Coverage, he suggested to keep it for - year and then cancel the GAP Coverage in -/-/-. The primary reasoning for keeping the GAP Coverage for - year was that the market value of our car will be closer to the loan amount after the end of first year, in which case the GAP Coverage wo n't be required. As agreed per our discussion at the time of car purchase, in -, we called Perf... |