Ford Motor Credit Company Consumer loan department,
Vehicle loan Managing the loan or lease New Jersey
On -/-/-, we ( - - - - - purchased GAP Coverage from Performance Ford in -, NJ for our new -/-/- - - -. When finance representative from Performance Ford sold us the GAP Coverage, he suggested to keep it for - year and then cancel the GAP Coverage in -/-/-. The primary reasoning for keeping the GAP Coverage for - year was that the market value of our car will be closer to the loan amount after the end of first year, in which case the GAP Coverage wo n't be required. As agreed per our discussion at the time of car purchase, in -, we called Performance Ford to cancel the GAP Coverage
Ford Motor Credit Company customer in New Jersey
Mar 20, 2015
* Source: CFPB Complaint Database
Ford Motor Credit Company response to complaint:
Closed with explanation
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