Review and analysis of over 147 Vehicle Loan complaints against Navy FCU
Navy FCU consumers have reported over 147 official complaints related to Vehicle loan. Out of the 147 consumer complaints against Navy FCU, 16% were disputed by the consumer (i.e. the consumer was not happy with how Navy FCU responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against Navy FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Navy FCU Consumer Loan problems when you are unable to pay August 25, 2016 - I was released from my teniored job last year and informed Navy Federal. I continued to make payments throughout this year as I could. I was then referred to a special collections department who allowed me to make small payments to show effort until my full time job started at the end of -. My collections specialist - - was in an accident and a schedule check payment was unable to be stopped but was rectified by an ACH transfer later that week before the returned check. On - - our account was placed for repossession and picked up the same night. Tuesday we called into Navy Feder... |
Navy FCU Consumer Loan problems when you are unable to pay August 17, 2016 - I called Navy Federal Credit Union on - -, 2016 and confirmed with their Collections Department that my auto was not in repossession status. I paid $650.00 on - -, 2016. The balance currently due is $330.00 ( partial - and - payments ). My vehicle was towed from my home on Monday, - -, 2016 by - -. I contacted Navy Federal Credit Union 's collection department and was transferred to NFCU 's " Repossession '' Department. I spoke to - - who informed me my vehicle would not be returned unless I paid a $370.00 repossession fee directly to - - ( a tow... |
Navy FCU Consumer Loan managing the loan or lease August 12, 2016 - I have several loans with Navy Federal Credit Union. I have a vehicle loan of which they are trying to deceive me every month by stating that I have to pay the next months car payment in the present month which will if im not paying attention I will pay 2 months because they 're trying to make it seem as if my payment is more than it really should be for the month. My normal car payment should be almost - per month but I always pay -. This month my car payment amount on NFCU website says this : Payment Due Due -/-/2016 PAY $780.00 I copied it from their website. I contacted the N... |
Navy FCU Consumer Loan shopping for a loan or lease June 4, 2016 - On - -, - I submitted an application for an auto loan from Navy Federal Credit Union. I added my husband as the co-signer. I am the - for my husband who is - and also a - Veteran. I sent in the general power of attorney and his pay documents as I am responsible for all our finances as his POA. Once the document were uploaded. I received a call on - -, - at -. This was a request for me to bring the POA into the branch with his identification. I asked how long would I have to take it in and was told within the next 14 days. I said I would come in on - -, becau... |
Navy FCU Consumer Loan taking out the loan or lease June 1, 2016 - Navy Federal Credit Union is still reporting my vehicle loan as late for 90 days. I paid this car off -/-/2014, so I am not late on this, and upon payment, they stated they would delete this off of my credit profile since I asked for this because derogatory information was showing on my profile. They performed a " bait and switch '' just to get my payment. I paid them in full, and they are reporting my account late. They need to remove this off of my credit profile or at least remove any late payment history they have for me.... |
Navy FCU Consumer Loan taking out the loan or lease May 23, 2016 - I filed for bankruptcy on - 2014 and included everything debt that I had except for an auto loan I had with Navy Federal as I am the co-borrower on the account. I am still making on time payments on the account. Fast forward to this time, every credit bureau reports that the account is included in my bankruptcy which I and the attorney who filed did not include. ... |
Navy FCU Consumer Loan taking out the loan or lease May 19, 2016 - I purchased a vehicle from - - in -. I traded-in my - - -. I owed - on the - to NFCU. The vehicle I purchased a - - was sold to me -. - - gave me - for the - leaving - due on the loan. The dealership had me apply for the loan with NFCU. On the Buyers Order the dealer put N/A in the pay off amount. When asked about the N/A the dealership stated that NFCU required it for loan approval. the dealer It then put a - down payment that they never asked for and I never paid. The balance due on the - was -. When I got the check from NFCU it was f... |
Navy FCU Consumer Loan managing the loan or lease April 28, 2016 - I had applied, and received a loan for a used vehicle from Navy Federal Credit Union. My wife had set up automatic deposit thru work payroll. Our first payment was split between - different pay periods from my wife 's employer. The first half was received before the first initial payment was due. I, unfortunately, did n't realize that the second half, of the first payment, was going to be - day late. I then received a notice in the mail about potential late fees and possible implications to my shares in our account. The payment had already been completed. There was n't even a - day ... |
Navy FCU Consumer Loan taking out the loan or lease March 21, 2016 - One year ago I used Navy Federal Credit Union to finance my first vehicle. I purchased the vehicle from a small dealership, - - in - - Virginia. At the time of the purchase the vehicle was worth $8700.00. The dealership provided a - but my copy did not have the value of the car listed. The vehicle was financed by Navy Federal Credit Union for - at 9 percent. NFCU financed - percent of the fair market value of the vehicle. NFCU allowed me to purchase a vehicle with over $4000.00 in negative equity. I went to NFCU to apply for refinancing of the vehicle and was told that... |
Navy FCU Consumer Loan shopping for a loan or lease February 9, 2016 - got this in my e mail - to go to the savings acct nothing states on approval, I was review for - 5 yrs heard nothing Navy Federal & - ; -- & gt ; To -- - - at - You 're invited to apply for an auto loan! View in Browser Navy Federal Credit Union Navy Federal Security Zone Email for - - - Get Going in a New Car! Remember! Apply for an auto loan at low, competitive rates and buy the car you 've been dreaming about. APPLY TODAY Celebrate 2016 With a New Car! . Save with our Auto Buying Program Get low, established pricing and a stress-free... |
Navy FCU Consumer Loan problems when you are unable to pay February 8, 2016 - On -/-/2016, I received a notification letter from Navy Federal Credit Union making threats to repossess my - Nissan Pathfinder stating that it will be used as partial collateral on my auto loan account which Navy Federal Credit Union claims is in " default ''. My account is not in default and I have been making monthly payments but the collection department does not seem to have records of my payments but the other departments have records of my payments. I am getting daily calls and computer calls from them about an account that I am making payments on. The number that the Navy Federal ... |
Navy FCU Consumer Loan managing the loan or lease January 31, 2016 - Each month my auto payment is due on the -. The bank states I have ten days beyond this to make my payment before a fee is assessed. But the bank will make a fee assessment sometimes before the ten days. I will have the money in the account every month before the ten days. The bank goes in on the tenth day takes half the payment, charges a fee assessment and then takes the rest of the payment. If I have ten days then the fee should not be assessed until the eleventh day. When I contact the bank about reimbursing the fees they stare they can only reimburse - time as a courteously but no m... |
Navy FCU Consumer Loan managing the loan or lease managing the loan or lease December 4, 2015 - I made a payment of - to go to auto loan payment on -/-/2015. The bank set up an auto payment of - to come out on -/-/2015 without my knowledge. I was overcharged within a few days apart from each other. Unacceptable. ... |
Navy FCU Consumer Loan taking out the loan or lease taking out the loan or lease November 30, 2015 - I went into my credit union to get a replacement card and they asked if i was interested in refinancing my car. They worked the numbers up after getting the final payoff amount from - - and I saved $200.00 a month. I agreed to the new loan, they issued the payoff check and I sent it to - -. I just moved house and had not received anything from - - so checked online and found out there was still $5000.00 owing on the car - the credit union issued the check at $5000.00 less than the payoff. I immediately call them and they tell me they can see where their agent made the m... |
Navy FCU Consumer Loan taking out the loan or lease taking out the loan or lease November 28, 2015 - My complaint is about Navy Federal Credit Union. It has come to my attention that my current auto loan is now nearing almost 4 years of payments. I decided to go over the amount I have paid and what is left to pay on this loan. Based on what I have calculated I have not even paid off half of the original amount financed. Based on my -/-/- - -/-/- statement I have $23000.00 left out of $31000.00 that was originally financed -/-/-. Additionally I have calculated out the last 11 months ' worth of payments which equaled $4800.00, to which $1600.00 has come off of my principa... |
Navy FCU Consumer Loan problems when you are unable to pay problems when you are unable to pay November 24, 2015 - I was young and in the military when I was taken advantage of when buying a car. Navy Federal Credit Union gave me a loan that was more than the car was worth. The dealership and the banking institution was working together to get over on me. Now when I try to get rid of the car, the banking institution wont let me they said it will have to be a voluntary repossession. So now my credit is shot and I 'm struggling to get my credit right and having a hard time with a car that have should of been paid off. I been asking the bank to work with me because I had to put monies into the car to repair t... |
Navy FCU Consumer Loan taking out the loan or lease taking out the loan or lease November 4, 2015 - In late -, I applied for a membership in Navy Federal Credit Union because I am an - of the - -. I planned to obtain a promissory note to purchase a used vehicle. A few weeks after they approved me for membership over the phone and sent me a promissory note and security agreement, I was unable to log into their website to view my account. After speaking to several representatives, I learned that I needed to " verify my eligibility '' by submitting documents proving that I am in the military. When I asked them why I did not receive an email or phone call informing me of this issue, ... |
Navy FCU Consumer Loan taking out the loan or lease taking out the loan or lease October 26, 2015 - On -/-/- I purchased a - - - - VIN - from - at - - -, in - Virginia. The Buyers Order and vehicle indicated that the vehicle had - miles. When I tried to check its value for trade-in at -, they provided a - that listed a mileage discrepancy and placed the actual mileage at over - thousands miles. The dealership advertises as a - - member. I was provided an AutoCheck history that did not reveal the mileage problem. Based on the - the vehicle has a - $280.00 ( NEGATIVE ) value. The vehicle was financed with NFCU FOR $12000.00. I think t... |
Navy FCU Consumer Loan problems when you are unable to pay problems when you are unable to pay October 22, 2015 - I recently purchased a Cadillac CTS at the - - in - -. They gave me a temporary registration and I believed the documentation to be legitimate. On the temporary registration the mileage was listed as - miles, the actual mileage of the vehicle was - miles. When I went to the - to receive my permanent registration the - informed me that the vehicle was not registered in my name and there was a lean on the title. After the -, I went back to - - and they would not disclose the information that I needed. Later on - legal informed me that the vehicle was stolen. ... |
Navy FCU Consumer loan problems when you are unable to pay September 28, 2015 - Account with Navy Federal Credit Union. I have asignature loan and also a car note with Navy Federal credit union. I amfiling this complaint because I need help and I truly want to getback on track with NFCU and prevent my car from being repo. Iseparated from the Navy - 2014 due to medical related issues. I hadinsurance on my signature loan and when I separated NFCU stated theinsurance was taken off due to me not signing my promissory note whichwas not correct. After months and months of going backwards andforwards and me doing a - complaint it was discovered by NFCU I didsign the note a... |
Navy FCU Consumer loan managing the loan or lease September 24, 2015 - In - my now ex-husband and I obtained an auto loan with Navy FCU. At the time we were separated and he was responsible for making the payments since he did have possession of the auto. I was informed at one point that the loan was behind and when I spoke directly to their customer service department I was told that out of 40 months - payment were late. I was also informed that the loan was refinanced to lower the payments and that I was still responsible. I did not sign any paperwork for any type of changes to the initial loan. I did not receive notice nor copies of the paperwork and it ... |
Navy FCU Consumer loan taking out the loan or lease July 1, 2015 - I went to - Kia in - -, VA to find a new vehicle. My vehicle, - Kia Forte financed by NFCU with a balance of $6800.00 was in an accident and the insurance company delayed payoff. I am pregnant and need transportation. The dealership sold me a - Kia Sorento and told me they would pay off my trade-in and that my total cost out the door would be $22000.00. I did not understand what was happening. Navy Federal provided me a blank check that I wrote out for $22000.00. I thought the dealership was going to pay off my trade-in as they had stated. The Dealership did not pay it off... |
Navy FCU Consumer loan shopping for a loan or lease June 19, 2015 - At the beginning of - 2015 I applied to Navy Federal Credit Union for a used auto loan and was approved. I had the vehicle info, the dealership info and all other information that was needed to purchase the vehicle. Before everything was finalized, the vehicle was sold. I cancelled that loan with no problems. Around -/-/- I found another vehicle and had all the required info in hand I applied and was approved. That vehicle was also sold before everything was finalized. I called Navy Federal to cancel this loan and spoke to a member service rep and he told me he cancelled the loan and e... |
Navy FCU Consumer loan managing the loan or lease June 16, 2015 - I was deployed to - in 2012 - - - - ). While deployed I was living near a local village and did n't have regular access to mail, internet or phone. I received a letter from my auto loan holder - Navy Federal Credit Union - that I missed a payment. I had setup the account to be paid automatically each month, in excess of the minimum amount, using my - credit card. I called NFCU and asked them why and they told me over the phone that I was late and it was because of insufficient funds. I told them this was n't possible, I was deployed and had more than enough available credi... |
Navy FCU Consumer loan managing the loan or lease May 28, 2015 - On - - 2015 my - Mitsubishi Truck was totaled loss andNavy Federal Credit Union financed it and I purchased GAP because theRep ex plainer that my truck if ever loss would be replaced at Bill of SalesValue. The wreck was n't my fault and they took 100 % Liabilty for the - Mitsubishi. - NFCU paid - - from - - and willReimbursed from the they 're insurance. - the Claims Repfrom NFCU refused to pay me -. - deductible stating it was included in the -. Despite GAP Claim on NFCU Website they pay up to - & - for replacementvehicle. - also has filed a cla... |