Navy FCU Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Navy FCU Consumer loan department,

Vehicle loan Managing the loan or lease Louisiana

In - my now ex-husband and I obtained an auto loan with Navy FCU. At the time we were separated and he was responsible for making the payments since he did have possession of the auto. I was informed at one point that the loan was behind and when I spoke directly to their customer service department I was told that out of 40 months - payment were late. I was also informed that the loan was refinanced to lower the payments and that I was still responsible. I did not sign any paperwork for any type of changes to the initial loan. I did not receive notice nor copies of the paperwork and it is still reporting on my credit report. I am sending a copy of the letter that was mailed to Navy Federal Credit Union requesting documentation of the account changes showing I am responsible. This was mailed - - -. They questioned them in - all they would state was that it was done legally. I want this removed off my report, I did not receive anything from them after requesting information and I did not sign any type of modification paperwork. I have disputed with the - major credit reporting agencies and I 'm unclear how they are able to validate anything if I can not even get a copy of the paperwork that pertains to this just how are they? I want this removed.

Navy FCU customer in Louisiana
Sep 24, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Navy FCUComplaint HistoryComplaints3/20125/20126/201210/20121/20132/20133/20134/20135/20136/20137/20139/201310/201311/201312/20131/20142/20143/20144/20146/20147/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201512/20151/20163/20164/20168/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navy FCUManaging the loan or lease2.4%77.6%7.1%3.5%1.2%1.2%7.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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