Navy FCU Consumer Loan Complaint

Navy FCU Consumer Loan department,

Vehicle loan Problems when you are unable to pay Virginia

I called Navy Federal Credit Union on - -, 2016 and confirmed with their Collections Department that my auto was not in repossession status. I paid $650.00 on - -, 2016. The balance currently due is $330.00 ( partial - and - payments ). My vehicle was towed from my home on Monday, - -, 2016 by - -. I contacted Navy Federal Credit Union 's collection department and was transferred to NFCU 's " Repossession '' Department. I spoke to - - who informed me my vehicle would not be returned unless I paid a $370.00 repossession fee directly to - - ( a towing company ) plus $330.00 in loan payments to NFCU. My mother, - -, visited NFCU 's headquarters office in -, VA on Monday evening and Tuesday morning and spoke to a Member Services Representative, - -. My mother has a - - - Attorney, that - -, CC Resolution Specialist/- Contact Center refused to accept as sufficient on Monday evening. As of Yesterday, Tuesday, - -, 2016, my balance with - - has increased by $25.00 per day until full payment to both parties. I intend to pay the total balances due on Friday,


(? ) of - - informed me yesterday that my car can be auctioned at any time until the full balance is paid. - -, NFCU Member Service Representative, confirmed yesterday that I have 10 days to pay the full balance to both - and NFCU to obtain my car without it going to auction. Since the $650.00 payment would have taken my car out of repossession status on - -, 2016 if it had been in that status, I would like Navy Federal Credit Union to authorize - to return my car back to my home address where it was taken illegally and waive the $500.00 payment that will be required when I am able to render it on Friday, - -, 2016. - and - -, NFU Repossession Department, seem determined to make me pay $370.00 ( repossession fee ) plus a daily storage fee until payment is made to -. This is a very unscrupulous business practice since my car was not in repossession status when towed on Monday, - -, 2016. NFCU staff first stutter, then inform me that " you should have told someone you made the payment. '' Payment was made at the - branch of NFCU. This was also the response I received from " - '', Branch Manager, -. All parties acknowledged that the payment can be see in their " system. ''