Navy FCU Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Navy FCU Consumer loan department,

Vehicle loan Managing the loan or lease North Carolina

On - - 2015 my - Mitsubishi Truck was totaled loss andNavy Federal Credit Union financed it and I purchased GAP because theRep ex plainer that my truck if ever loss would be replaced at Bill of SalesValue. The wreck was n't my fault and they took 100 % Liabilty for the - Mitsubishi. - NFCU paid - - from - - and willReimbursed from the they 're insurance. - the Claims Repfrom NFCU refused to pay me -. - deductible stating it was included in the -. Despite GAP Claim on NFCU Website they pay up to - & - for replacementvehicle. - also has filed a claim demanding the -GAP Reimbursement from the driver at fault insurance company. They refused me another vehicle because of my lowcredit score- that 's not what they 're sales representativeexplained to me - - years ago when I Purchased GAP norWhat they 're NAVY FEDERAL CREDIT UNION WEBSITE STATES. I 've been without my truck for a month and they received - plus-.- and I still have my rights violated by NFCU FRAUDULENT SALESPRACTICES AT TIME OF PURCHASE.

Navy FCU customer in North Carolina
May 28, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

Consumer disputes how Navy FCU handled their complaint

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