Navy FCU Consumer Loan Complaint

Navy FCU Consumer loan department,

Vehicle loan Taking out the loan or lease Virginia

I went to - Kia in - -, VA to find a new vehicle. My vehicle, - Kia Forte financed by NFCU with a balance of $6800.00 was in an accident and the insurance company delayed payoff. I am pregnant and need transportation. The dealership sold me a - Kia Sorento and told me they would pay off my trade-in and that my total cost out the door would be $22000.00. I did not understand what was happening. Navy Federal provided me a blank check that I wrote out for $22000.00. I thought the dealership was going to pay off my trade-in as they had stated. The Dealership did not pay it off. The dealership documents did not show the negative equity on the paper work. The dealership wrote up - deals. On - they said they were giving me $1500.00 as a down payment to help me. On the other they did not have the down payment. On - they indicated that there was no negative equity and the balance due at delivery was $22000.00. I recorded the conversation at the dealership where they said what the actually did. I was pre approved for the new car loan by NFCU for up to -. The paperwork from NFCU indicated that my max loan amount could not exceed - and that it would be in addition to the existing loan balance of $6800.00. The print from NFCU is really little and it did not make since if the dealership was going to pay off the trade-in in full. The dealership indicated that NFCU would not take checks on NFCU to NFCU loan purchase and trade-ins.