Navy FCU Consumer Loan Complaint

Navy FCU Consumer Loan department,

Vehicle loan Taking out the loan or lease Taking out the loan or lease New York

I went into my credit union to get a replacement card and they asked if i was interested in refinancing my car. They worked the numbers up after getting the final payoff amount from - - and I saved $200.00 a month. I agreed to the new loan, they issued the payoff check and I sent it to - -. I just moved house and had not received anything from - - so checked online and found out there was still $5000.00 owing on the car - the credit union issued the check at $5000.00 less than the payoff. I immediately call them and they tell me they can see where their agent made the mistake and I could either recall the payment from - - and stick with the original loan, add $5000.00 to my current loan increasing the payment by $100.00 more than what they quoted me and adding another year to what I originally had or they would give me the original terms and save $30.00. I told them they needed to fix it as I am now required to make a payment on the original - - loan and with their loan, I now have a


and go into the branch. The phone agent was nice, the supervisor was awful and told me it was my own fault for not checking with - - sooner. I explained that i had -, left my husband and had to move my house and business all in a 3 week span and she was not being very helpful. They can see in their system what the correct payoff amount was and that their agent clearly made a mistake and she refused to do anything and again told me it was my fault that I did not check with - - sooner. I was clearly mislead into this loan and they are trying to make me pay more than the terms that were laid out