Review and analysis of over 47 Other Bank Product/Service complaints against Bank of the West
Bank of the West consumers have reported over 47 official complaints related to Other bank product/service. Out of the 47 consumer complaints against Bank of the West, 19% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 94% were processed in a timely manner. 9% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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Bank of the West Bank account or service deposits and withdrawals March 30, 2017 - On -/-/2017 I arrived to Bank of The West. I approached there ATM to deposit the amount of $100.00. I unknowingly used my prepaid card unaware i was n't able to use the card at the Bank of The West ATM. After depositing my money I received a receipt stating at - " We encountered a problem returning your cash, please contact your financial institutions '' after trying to withdraw my money back, I got error reading. I contacted the Branch Manager at the bank and they stated my Prepaid card company ( - ) would have to make a claim stating that i lost my money at Bank of The West ATM. bu... |
Bank of the West Bank account or service problems caused by my funds being low March 25, 2017 - I had a balance with no outstanding checks or charges of - i placed a charge for - dollars for a promo that day the -/-/-. It left me with a balance of - cents I had gone over my bank statement the checks that the bank sent had all been delivered and by the statement it appeared that they were all paid. It did not indicate on the online banking or anywhere i could see that indicated otherwise. I checked my online banking activity and noticed that the - dollar chcck was still pending and that my account would be overdrawn with that check I had verified the funds prior to placi... |
Bank of the West Bank account or service account opening, closing, or management March 22, 2017 - I applied for a condo mortgage for a vacation property at Bank of the West through a loan broker named - in their -, CA office ( - ). He assured me he had gotten loans approved at the exact same complex very recently. The condo association lists itself as a " condo hotel '' association rather than a vacation condo complex, and I had already had a loan fall through at a normal residential property rate with a different lender, because the " condo hotel '' association was viewed as a rental property rather than a vacation property, I insisted with - that I would not spend money on an... |
Bank of the West Bank account or service account opening, closing, or management January 16, 2017 - A company that poses as a collection company calling me that I owe them money using information of my address -/-/2007? and a bank that I used in that year BANK OF THE WEST. They claimed that I had a credit card from that bank and owed money from that bank?? I never did because I just got out of chapter - in that year I had not lived there since then? They can not provide any other information but keeps changing their collection agency phone number and they are always - PEOPLE? last phone number used -... |
Bank of the West Bank account or service account opening, closing, or management September 22, 2016 - I have an extended fraud alert on my credit file as I 've been the repeated victim of identity theft since -/-/2016. Despite this fraud alert an individual at Bank of the West was trying to secure an auto loan for a - Chevrolet Corvette from - ( - - - - , -, IL - # - ) and did a hard pull on my credit report on -/-/2016. As is standard when authorizing a hard pull on an individual with a fraud alert, the individual at Bank of the West should have made outbound calls only to verify my identity and proceed with the pull, but instead either accepted an inbound call ... |
Bank of the West Bank account or service using a debit or atm card August 16, 2016 - A bank in - - charges - each time a customer goes to an ATM other than theirs. They only have - ATMS, so this is extremely awkward. This is probably the case with other banks. They just got $5.00 of my money this month, and last month. This is a fine bank, but really? Also, not that I have recently bounced any checks, but in the past when I did they charge a hefty fee, which is the case with any large bank, especially if they pay the fee. In order to avoid such situations, I have gone to Payday Lenders, who charge me less than the cascade of fees that would result if I did n't h... |
Bank of the West Bank account or service account opening, closing, or management August 3, 2016 - I put money into a money market fund with Bank of the West as part of a relocation from - -, - to -, -. I opened a Money Market account to stash the money I had leftover from the move in an interest bearing account that I would n't have to manage or worry about. I had to withdraw an amount that I did n't realize put me below their minimum balance. At the time I had apprx. $850.00 in the account. I went years without checking it until I got a notification saying it was overdrawn. I contacted the bank to inform them of their error and found out at that time that they had been ch... |
Bank of the West Bank account or service account opening, closing, or management July 28, 2016 - Applied for business loan. As of today it 's a month since it was started. Bank staff works not full day in branch and it delays the process. Finally when all verification cleared ( after Month ) and only loan should be signed bank agent will go on 2 weeks vacation and nobody can finalize the process. My husband is out of business for that reason for more then a month.... |
Bank of the West Bank account or service account opening, closing, or management July 11, 2016 - Most recently - they closed my savings account without giving me prior notice ( of ANY KIND - no email, letter, phone call, nada ). When I called the - number to ask what was going on, the woman told me she was unable to give me any information and that I needed to call the branch. When I called the branch she told me that they do n't have anything to do with closing accounts and that I needed to call the - number ... ... eventually I was informed that if my account had a - balance for 3 months they AUTOMATICALLY close the account - I maintain that they should be required to let me kn... |
Bank of the West Bank account or service account opening, closing, or management May 14, 2016 - Twice for the last two years I have gone into Bank of the West at - - -, - -, California - to claim my trust/inheritance and the same bank informed me that such an account does not exist. My account is currently inactive and sits within the above mentioned Bank of the West within its own account under my social security number. ... |
Bank of the West Bank account or service account opening, closing, or management May 4, 2016 - Hello. I paid off a car loan that I had with Bank of the West. They sent me a " Certificate of Title, '' and told me in a letter with the title, to take it to a titling agency to release the Bank of the West lien. I called a couple of titling agencies who said they do not do that. I then called my LegalShield lawyer service who said I must take it to the DMV to update the title, but that Bank of the West is shirking their responsibility in making the customer take this step. ( I did not have to take this step when I paid off my first car loan. ) ... |
Bank of the West Bank account or service using a debit or atm card March 18, 2016 - The problem began again - - trying to use my debit - at -. My transaction of $170.00 was declined. The card work intermittently until - - at - the fraud department declined my purchase. The problem became so bad that - - ; - Manager gave me her cell number ( - ) and instructed me to call her " at any time I was at a register or gas pump and my purchase was declined I was to call and advise her of the problem ''. - and I had a verbal agreement. - - I called customer service I spoke with - all she did was disconnect the call. I called back I spoke... |
Bank of the West Bank account or service making/receiving payments, sending money October 6, 2015 - I have a loan with Bank of the West and I am frustrated because I was just informed that I would not be receiving regular statements, which was not disclosed at the time I took the loan 3 months ago. In addition, when I go to view the payments that were made online sometimes the payments show and sometimes they do n't, it 's very arbitrary. So downloading my activity is useless. Is there some remedy so that I have a way to make sure my payments are posted accurately and timely? I feel like I am in prison with a bank that is less than transparent and I do n't care for it and I am wondering if t... |
Bank of the West Bank account or service making/receiving payments, sending money August 19, 2015 - In -/-/-, I went to the Bank of the West - to secure a business loan for opening a new private practice. Although my practice was already open and I had some money -, the bank said it was n't enough and needed personal collateral to secure the loan. This was an interest only loan, and a revolving account attached to my employee LLC ID and not my SS #. After a couple of years I started paying back more than just interest. In -/-/- I got a job offer with the government that was too good to be true, so I closed my practice and moved. I also closed the bank account that had autodeb... |
Bank of the West Bank account or service problems caused by my funds being low August 6, 2015 - Bank of the - branch has been my bank for 27 years. Several years ago the present Manager and assistant told me I should have a Gold Line attached to my checking account because I was paying excessive overdraft feets that compiled even though the deposit to cover them was entered the same day. They placed the fees - then registered the deposits. This has been the same only worse with the Gold Line because they can randomly choose an amount to transfer to cover an overdraft. Anywhere from $50.00 up and then charge a loan fee of 19.9 % which is very very high. I asked the Manager - in... |
Bank of the West Bank account or service account opening, closing, or management July 18, 2015 - I have close a life insurance which was taken our of my account automatically. I called the company and they say it willi be cancell. Then I did n't have funding for it. I called bank of the west - number and they tell me they ca n't do anything about it so i have to call bank of the west here on -. So I called and the Lady and we and says she will take care of it and my account will be close. I refuse to pay a life insurance of $6.00 and bank of the west keep on charging me everyday that I have no money to pay. I dont feel its right to treat poor people like that. ... |
Bank of the West Bank account or service making/receiving payments, sending money July 15, 2015 - We purchased a travel trailer from a private party. They paid off their loan with Bank of the West in - -, OR on - -. Bank of the West wrote a letter to their borrower on - - stating they should have their title in about 10 days. It has been 27 days since that loan was paid and we ( the buyer of the travel trailer ) still do not have the title. Totally unacceptable that we can not use something we have purchased. ... |
Bank of the West Bank account or service account opening, closing, or management June 4, 2015 - I live in - and I purchased a car in - -, when i purchased this car i recieved a bank loan from bank of the west. Everything was fine till I called the state of - and asked them what I need to get my vehicle licensed. - dmv is telling me that the bank is supposed to send them the title due to the title being a - title, the bank on the other hand is telling me that the dmv is supposed to request a copy of the title from the bank. I 've called on several different occasions asking and the bank first told me they lost or misplaced the title. Then the bank branch - called me a... |
Bank of the West Bank account or service deposits and withdrawals April 21, 2015 - I have - accounts with Bank of the West. Checking account # - and Savings account # -. On -/-/2015, I walked into my domicile branch of Bank of the West on - -, in the city of -, California. I presented $2500.00 cash to the teller and asked to purchase - cashier checks for $2000.00 and $500.00. I made a deposit of $500.00 to the - Account and the $2000.00 also, but the teller at -. - - - informed me that there would be a hold on the $2000.00 check for few day and I asked why, because there should n't be a hold on a Cashiers check, because i... |
Bank of the West Bank account or service account opening, closing, or management March 22, 2015 - When my wife and I tried applying for a loan, the loan officer informed me that on my credit report there were - different collection account for Bank of the West listed. The - shows account name unknown with - balance states unpaid and consumer disagrees. - is listed as - - - -Bank of the West with a balance of $180.00 that supposly was turned over to collection -. I have attempted to gain information related to - of these accounts with no luck not even sure what branch these transaction took place at and I was told without a account number for reference it wou... |