Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Other bank product/service Using a debit or ATM card California

The problem began again - - trying to use my debit - at -. My transaction of $170.00 was declined. The card work intermittently until - - at - the fraud department declined my purchase. The problem became so bad that - - ; - Manager gave me her cell number ( - ) and instructed me to call her " at any time I was at a register or gas pump and my purchase was declined I was to call and advise her of the problem ''. - and I had a verbal agreement. - - I called customer service I spoke with - all she did was disconnect the call. I called back I spoke with a Latrell I explained the problem, I explained I had a - dollar coupon from - that I was unable to use and requested the bank reimburse


I requested to speak with a supervisor regarding -, I talked with -, and I explained the events and the decline on my card at -. I reviewed the request for reimbursement of the coupon and the letter for -. - stated " - was not properly trained no reimbursement would be given or a letter be sent to - ''. - advised me " your card should work ''. - - at - the fraud department claims to have called my home and spoke with me. I was at work from - and to - and did not speak with anyone from the fraud department. - -, - I spoke with - -, I requested she call - and have them process my monthly charge because my card was " deactivated due to fraud ''. I explained to her that the medical device service was cancelled due to non-payment. My monthly charge went from - monthly to -. - told me that she would not call. The monthly charge began - -. There has been 14 months of charges to my card from - that the bank knew about. Declining the - charge due to my card being " deactivated '' I had to pay reconnect charges and late fees. - - I called the fraud department I spoke with - I reviewed the call of - -. - advised me that they are a third party service. - told me " all we ask is for the person, if the person says that they are me all they care about is confirming where I used my card and for how much. All we care about is that someone says yes I was there or no I was n't. If we feel comfortable with the answer we unblock the card ''. - advised me to call Bank because my card is encrypted on the barcode to alert the fraud department when used. On - - the card did work at - on - - at - however on - -, - the card did not work at - and has n't worked since. I was told each time my card does not work to call customer service and they would " unblock '' my card. My complaint starts on - - through - -. I talked to branch manager - on - - and with branch manager - on - - I have not heard back from either -. To summarize none of the declined purchases were out of the ordinary for me and within a few miles from my homes. To date I still do not have a dependable working debit -. I have been instructed to call the customer service department at Bank of the West each time I want to use my debit -.