Other bank product/service Making/receiving payments, sending money
Bank of the West Bank account or service department,
Other bank product/service Making/receiving payments, sending money Washington
We purchased a travel trailer from a private party. They paid off their loan with Bank of the West in - -, OR on - -. Bank of the West wrote a letter to their borrower on - - stating they should have their title in about 10 days. It has been 27 days since that loan was paid and we ( the buyer of the travel trailer ) still do not have the title. Totally unacceptable that we can not use something we have purchased.
Bank of the West customer in Washington
Jul 15, 2015
* Source: CFPB Complaint Database
Bank of the West response to complaint:
Closed with explanation
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