Bank of the West Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

Bank of the West Bank account or service department,

Other bank product/service Deposits and withdrawals California

On -/-/2017 I arrived to Bank of The West. I approached there ATM to deposit the amount of $100.00. I unknowingly used my prepaid card unaware i was n't able to use the card at the Bank of The West ATM. After depositing my money I received a receipt stating at - " We encountered a problem returning your cash, please contact your financial institutions '' after trying to withdraw my money back, I got error reading. I contacted the Branch Manager at the bank and they stated my Prepaid card company ( - ) would have to make a claim stating that i lost my money at Bank of The West ATM. but since there was no transaction of the money depositing into my card they where unable to file this claim. After spending hours on the phone with the branch manager again she said that she contacted the ATM Branch and they are now stating I was never there at the ATM and they are not Over the amount of $100.00 But I have proof of I was there. I am attaching them to this Claim.

Bank of the West customer in California
Mar 30, 2017

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

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