Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Other bank product/service Deposits and withdrawals California

I have - accounts with Bank of the West. Checking account # - and Savings account # -. On -/-/2015, I walked into my domicile branch of Bank of the West on - -, in the city of -, California. I presented $2500.00 cash to the teller and asked to purchase - cashier checks for $2000.00 and $500.00. I made a deposit of $500.00 to the - Account and the $2000.00 also, but the teller at -. - - - informed me that there would be a hold on the $2000.00 check for few day and I asked why, because there should n't be a hold on a Cashiers check, because it can be confirmed immediately by calling the bank? She could n't give me a reason and I asked for my check bank and I immediately logged online into my - - account and deposited it into my - - checking account through mobile deposit, which was made available at -. But in the morning, I was in the city of - at the mall and I received an email from - -, stating that the $2000.00 cashiers check was returned. Since I still had the paper copy of


-, who called the branch that issued the check and I was told the check has been negotiated by - -. I then went to - - and I was told the check was presented -, that 's why it was returned. I then told them at - I only have - account with them, and it shows the said check was deposited only - into my account. The banker at the - - then said it could have been maybe a friend or someone went into my backpack without my knowledge and deposited into another - account without me knowing, thus making it get returned. I called Bank of the West - branch to pass this information to -. I guessed this made her put a stop payment on the check. It was later revealed that there was no multiple deposit at - -. It was deposited into - account, which is my account. And the only reason it could have been returned was because there was a stop payment placed on it by - at the - - branch of Bank of the west. I was then advised by my branch to hold on till - - send me the returned legal copy of the check, which they did and I took it to my branch on lakeshore and after getting clearance from the back office, - -, the CSM of my branch deposited the $2000.00 check into my checking account on Thursday - and $100.00 was made available and $1900.00 held. On the next morning of Friday -/-/2015, the $1900.00 held funds was released. I then made a transfer of $1800.00 into my savings account. After an ATM withdrawal from my checking account, my checking account balance was $9.00 and savings account balance of $1800.00. Before noon of Friday -/-/2015, I checked my account online, only to find out that my savings account which I transferred $1800.00 into, is on hold, placed by my branch CSM - -, without calling or notifying me. I immediately went to the branch and she said the same check was presented by - -, and thus they are looking into it. She told me she 's in contact with the back office and the Check Adjustment Dept. and that the check has n't been paid yet, so its been investigated. Let 's not forget I walked into the bank with cash and bought cashiers check, deposited it into my account and it was returned. I took the returned legal copy back to the bank and it was cleared to be negotiated because the funds has n't been paid. The question is why does Bank of the West have to hold my money while the investigation is being conducted? I 'm not asking for a provisional credit here, but my own money.