Review and analysis of 18 consumer complaints against PayPal Holdings, Inc.
Out of the 18 consumer complaints against PayPal Holdings, Inc. Prepaid Card, 33% were disputed by the consumer (i.e. the consumer was not happy with how PayPal Holdings, Inc. responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against PayPal Holdings, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 22% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Unauthorized transactions/trans. issues | 6 |
| Managing, opening, or closing account | 6 |
| Fraud or scam | 3 |
| Fees | 2 |
| Adding money | 1 |
PayPal Holdings, Inc. other transaction issues February 10, 2017 - today i tried to get access to my pay pal account and was denied access. I called them and the woman on the phone told me that i was in violation of heir policies and they will hold my money for an additional 180 days there is over - in that account which i have not fully had a chance to gain access to for over two months. I informed the woman on the phone that when pay pal restricted my account befor that i expalined on recorded conversation what my business entailed and after i removed the pay pal buttons from my social media pages my account was restored again. now for some strange reaso... |
PayPal Holdings, Inc. wrong amount charged or received February 6, 2017 - I made a payment of $100.00 to - ( email : - ). I was trying to send $10.00 but made an error in the amount. I have contacted him, but he does not reply.... |
PayPal Holdings, Inc. other transaction issues February 2, 2017 - Sold a - - gift card ( $380.00 balance ) on eBay on -/-/-. Buyer paid through online payment service PayPal -. A few days later the buyer claims that purchase was " unauthorized '' even though the gift card was used ( balance now ZERO ). Buyer filed claim with eBay and case was closed in my favor less than 1 day after I submitted proper documents to reflect that the gift card was indeed used. Initially PayPal had the hold on my account for the transaction amount but released the funds once eBay closed the buyer 's dispute case. Nearly three months ( -/-/- ) lat... |
PayPal Holdings, Inc. fraud or scam February 2, 2017 - Was scammed when buying tickets over the internet. Person used the phone number - to communicate and also the email address : --. Transferred $3000.00 via paypal. Tickets did not arrive.... |
PayPal Holdings, Inc. fraud or scam January 31, 2017 - RE : PayPal, -, - & -, -. Fraudulent rental listings paid for through PayPal. I am currently - with - and -. I was force to sleep in my car due to the fraudulent and malicious acts by -, - & - - - -paid through PayPal wallet. I was denied and defrauded of a public accommodation. On - -, 2016 at approximately - I contacted -, a subsidiary of - - ( -, Ma. ) and - based -. These companies book hotel rooms, flights, etc. I responded to an ad on - website to rent a private room & bath at - - - - - -, NJ - ... |
PayPal Holdings, Inc. other transaction issues January 27, 2017 - SUMMARY : I tried to provide a refund for an eBay transaction, but eBay and PayPal have effectively charged me - times for the refund, leaving me with a negative balance of twice the original transaction amount. I sold an item on - in -/-/-, which the buyer paid for via PayPal. I informed the buyer that I was unable to ship the item until a week later, due to travel, and the buyer requested a refund. I logged into my PayPal account to issue the refund, but the refund action was rejected several times. When I emailed PayPal, they informed me that I would have to call them to have... |
PayPal Holdings, Inc. other transaction issues January 26, 2017 - I used Paypal to pay for an online order placed with - on -/-/-. I returned - items from that order to the store on -/-/- for a total credit of $210.00. I also returned other items to the store from other orders on -/-/- and saw the credits post to my Paypal account on -/-/-. However, the $210.00 credit still has not posted to my account. - confirmed the return was processed on -/-/-. I contacted Paypal via phone on -/-/- and they opened a dispute. However, after I submitted the evidence showing the receipt from the store showing the return of $210.0... |
PayPal Holdings, Inc. other service issues January 25, 2017 - I ordered items from a vendor in - 4 months ago. Not until now did I receive this order. However, the item is not what I ordered. I tried to contact the seller through QQ - a chatting program similar to -, after a few words, the seller blocked me from her account so I can not reach the seller anymore.... |
PayPal Holdings, Inc. other service issues January 24, 2017 - On -/-/2016, a woman ( the - ) contacted me via phone. She wanted to buy a a high-precision survey instrument from me. The instrument costed over $10000.00. The - provided me the information via phone. I used PayPal - to process the transaction. Initially, the - 's credit card was declined because there was a daily purchase limit on that card. I contacted the - by phone immediately. The - told me she would contact her credit card company to increase the limit. After about - minutes, the - called me to explain that she had spoken with her credit card company and res... |
PayPal Holdings, Inc. money was not available when promised January 23, 2017 - I specialize in -, -, - etc. I have a few clients that pay with electronics which in turn I sell as I get them on ebay. I have quite a few that came in over the holiday and Paypal decided to lock my account without warning. They stated that it was a high risk account and it was linked to another account that they have not released to me. I have reached out to them as of Sunday -/-/2017 @ - with no resolved. My money is being withheld for 180 days. I attempted to reason with them and I got nothing. The call ended with a supervisor by the name of - ( male ). He advised that I wr... |
PayPal Holdings, Inc. fraud or scam January 20, 2017 - Paypal recently gave me a credit line of, I believe, $600.00. I have no intention of using it, but I suppose it 's okay to have. I recently ordered tea online for $16.00. I knew that I had a balance - I even checked it - of $17.00, not credit but actual funds I had leftover for some reason and so I used my Paypal account to pay for the order. More recently a friend paid me back for dinner and drinks a week or so ago. In attempting to send them a request for the money, to make things easier, I noticed that I had a " payment '' due for the online tea purchase. I was annoyed that the ... |
PayPal Holdings, Inc. other transaction issues January 19, 2017 - I sold an item on Ebay and as a result the item was paid for using PayPal. Unfortunately they keep putting a hold on my funds and I sell these items to pay bills. I was on a probationary hold with Ebay for safety reasons of fraud, but I am the one who is at risk. It is not fair that now they have removed the hold and now PayPal puts one on. I had to pay almost $75.00 to ship the phone to - and that included insurance and return receipt. This is not right that they do this, when they are the 3rd party and they hold money when the merchandise leaves the seller. The money is the security as ... |
PayPal Holdings, Inc. fraud or scam January 14, 2017 - I recently set up an account on VENMO and have done a couple of small transactions between $ - $100.00. Then two days ago, i had a payment that was being sent to me for $2800.00. I accepted the payment and attempted to transfer the funds, but then received an email from VENMO that said the following " Your Venmo account has been suspended due to recent activity that appears to be a violation of our User Agreement. If you would like to reactivate your account, please reply to this email with a picture of your unexpired US government issued photo identification to begin the review. '' I h... |
PayPal Holdings, Inc. other service issues January 14, 2017 - Paypal is making it difficult to remove a credit card on file. I added a new card and wanted to remove an old card. I clicked on the remove card option and even after waiting 30 minutes the process has not been completed. This was attempted 3 times -/-/2017 at - est. There is no way to find a phone number to call. Paypal does not want to spend any money on tech support so they hid the customer service number. It is far easier for me to file a complaint with CFPB to get them to do this that should only take a few seconds.... |
PayPal Holdings, Inc. other transaction issues January 14, 2017 - I MAKE PAYMENT USE MY PAYPAL ACCOUNT, FOR INVESTIGATION SERVICE, I DONT RECEIVE THE SERVICE I PAY FOR .I CONTACT PAYPAL TO COMPLAINT ABOUT IT, PAYPAL REFUSE TO TAKE MY COMPLAINT .I CALL MAY BANK // ALLY BANK, THE OPEN A CLAIM, THEN THE SAY EVERTHING NEED TO GO TRUE PAYPAL .I COMNTACT PAYPAL ABOUT IT .PAYPAL SAY THE REFUND MY ACCOUNT .NOW I DONT NO WHERE IS MY - DOLLARS GO... |
PayPal Holdings, Inc. wrong amount charged or received January 13, 2017 - I am writing to you concerning the fraud float activity by the company Pay Pal. The account in question involves attempting to transfer funds from the Pal Pay Account - to the confirmed bank account - . On -/-/2017 I attempted to transfer a total of $870.00 in funds to the confirmed bank account. Only $1.00 was transferred although Pay Pal removed all $870.00 out of the Pay Pal account. The company is illegality floating on these missing funds and I suspect tens of thousands of other consumers and they need to be fined. I demand $870.00 in funds be credit immediately to the con... |
PayPal Holdings, Inc. money was not available when promised January 13, 2017 - I sent a money transfer through PayPal. The recipent did not receive the money so I disputed the charges. PayPay did not decide in my favor claiming that the transfer was completed.... |
PayPal Holdings, Inc. other service issues January 10, 2017 - On -/-/-, I asked a friend of mine if she could help me transfer $900.00 dollars from a bank account of mine into another account of mine. The bank account holding the $900.00 was with - ( - ) and they restrict customers from transferring more than a few hundred bucks a month to an external bank account. So - suggests that its customers use apps like Venmo and PayPal when they need to transfer above - 's limits. I wanted to close out my - account, so I needed to get that money out of the account. So my friend linked my - account to her Venmo account at my request. ... |
PayPal Holdings, Inc. fraud or scam January 5, 2017 - Hello, On - - I won a bid on eBay and purchased a - fanny pack through Paypal in the amount of $300.00 plus $9.00 shipping, total $310.00. I was very satisfied with my purchase until the clamp broke. I sent the fanny pack back to - for repair which took over a month to evaluate. - sent the fanny pack back along with the letter that I submitted to Papyal in a dispute I thought I opened on - -. The letter stated that - was n't able to fix my fanny pack because they only service products from - or authorized distributors. Now at this point I 'm confused so I calle... |
PayPal Holdings, Inc. other transaction issues January 5, 2017 - On - - my daughter transferred money to my paypal account. On the - I called paypal since I could n't get any response from my requests online. I was told that the money had gone to my bank and should be in my account. I contacted my bank -, they informed me that the money had not been received in my account and they did n't know where it was. I contacted paypal and the issue a trace to locate the funds. On the - of - I was told by - a paypal Customer Rep. She informed me that the money was put in an account number that was not mine, it was one number off. This was and is ... |
PayPal Holdings, Inc. other transaction issues January 4, 2017 - Paypal offers a service of virtual money which is tied to a checking/debit or credit acct to make purchases without leaving your information available to hackers ... They also have a dispute service when dealing with vendors without ethics or deceptive practices ... I have used Paypal in dealing with an internet company that has defrauded me of delivery of my purchased items and now refuses to act in a manner complementary to what they claim to offer ... I have filed a dispute regarding a purchase and they have sided with a vendor claiming I have recieved the merchandise ....... |
PayPal Holdings, Inc. other service issues January 3, 2017 - I required the services of a software company in - that creates mobile apps. I required the company to create a mobile app for - and -. I made - Paypal payments in -/-/2016 and -/-/2016 for a total of $3500.00. The software company in - has not been able to deliver my app. I requested a refund from Paypal and they stated that the - payments did not qualify for a refund. Paypal stated that they were willing to refund the - payment if I returned the merchandise that I purchased from the seller. I never purchased merchandise. I purchased a service.... |
PayPal Holdings, Inc. unsolicited issuance of credit card December 9, 2016 - On -/-/2016 PayPal credit opened an account in my name without my consent. A charge of $190.00 was added to the account. It may have been opened it in an outright fraudulent manner ( as in the - scandal ). Its also possible that it was done deceptively in the on-line " check-out '' or " pay with Pay Pal '' process of an on-line purchase. i.e., it was set-up where the purchaser would have had to " opt-out '' of opening a PayPal credit account in the course of submitting a payment. In any -, I DID NOT wish to open a credit account with Pay Pal. More payments which I thought were being ... |
PayPal Holdings, Inc. transaction issue December 7, 2016 - I was contacted by an unsolicited telemarketing phone call from a company called - that promised me a very profitable at home online business. I paid them $1600.00 and they said I was going to make between $2000.00 - $3000.00 a month. It seemed very good to turn it down that opportunity. They said they would train me on how to put products for sale on Ebay. They would help me to find drop shippers so I could sell, all they have done was send me some videos to watch. I had no 1 on 1 training like they said was ever done. I could barely get in touch with anyone from - on the phone. V... |
PayPal Holdings, Inc. unauthorized transactions/trans. issues December 5, 2016 - I have a $5.00 charge on my -. This was made by PAYPal. I do not have a PAYPAL ACCOUNT AND NEVER HAVE had one. I have tried to contact paypal but they wont me to login to my account, I cant do that because I dont have a PAYPAL account. If someone opened a account in my name they could take all the funds from my visa green dot card. Can you help?... |
PayPal Holdings, Inc. other transaction issues December 1, 2016 - Unable to purchase goods online. Using Paypal is the only allowed vehicle. Can not enter my credit card information without using this service. They have a -. I have verified my information with Paypal numerous times, they still deny me.... |
PayPal Holdings, Inc. customer service / customer relations November 29, 2016 - I purchased a product through Ebay some time in - of 2015. At the time from what I could tell I paid with Paypal. I called paypal a couple of weeks later to mention that I did not see the charge on my account. They said that they could not see it either, I called 5 times to confirm and they continued to tell me that there was no charge but I received the merchandise. It turns out the charge went to billmelater which is now called paypal credit. I was never told of this change. It kept getting notices from paypal that the bill was late but when I logged on the account was fine, no late charg... |
PayPal Holdings, Inc. wrong amount charged or received November 28, 2016 - Hi, I used PayPal to send and receive money. I always say to take the money out of my bank account if I make a purchase so I can keep track of my purchases for film and tv purposes ( I work for - ). However, my friend sent me $500.00 AFTER these purchases were made and AFTER I had verification that these purchases came out of my bank account, and they used this as the money to pay with even though I had already told them to take it out of my account. Additionally, i tried to give the money back to the people on -/-/- and -/-/-, and PayPal Charged me twice. Once when they sent it... |
PayPal Holdings, Inc. transaction issue November 27, 2016 - I currently have a PayPal credit account and have had it for several years now. As of - 2016 i have been unable to use my credit account anywhere. There are no vendors that accept PayPal credit. The problem is : The account keeps wanting to convert the currency used into - instead of -. I have called in to paypal 7 times, reported this issue, submitted tickets and anything else i can do on my end for months. Basically they have told me since - that i need to wait for their tech team to fix the issue, all the while i have not been able to use or spend the money available on my accou... |
PayPal Holdings, Inc. late fee November 25, 2016 - I am being billed by a company called Paypal Credit for a charge on a deferred purchase BUT I never requested the different payment account. I pay all my credit card bills for purchases in full. I received statements saying I had a zero balance and so, just filed them away. Then I started to receive bills indicating I had late fees and interest due on a paypal account. I called the customer service number and a person said they would reverse the fees and account needed a payment to close the account for a purchase. I authorized the payment to pay for the purchase and they said my account would... |
PayPal Holdings, Inc. other transaction issues November 25, 2016 - A customer initiated a chargeback through their credit card company and Paypal, they gave the customer a full refund without them returning the items. On - - 2016 our company installed a split A/C system at the customers house, the items are as follow : - - : - C/U serial : - A/H model : - A/H serial : - Heat model : - Heat - The item came with 10 year labor and parts warranty and passed all necessary city inspections. After almost 6 months, on - - 2016, the customer initiated a chargeback through Paypal and the credit company, citing defective merchandise. ... |
PayPal Holdings, Inc. late fee November 22, 2016 - Paypal Credit 's website is confusing and does not accurately reflect all activity. When speaking with representatives like -, it 's confusing to them and they can barely follow along with it. I am not receiving statements, which proves it difficult to determine the due dates on the accounts. The Reps are n't knowledgeable and the only thing they repeat to you is the amount due on the screen.... |
PayPal Holdings, Inc. fraud or scam November 22, 2016 - I purchased a service using PayPal for $290.00. The seller instructed me to send the payment through the Friends and Family gift method to avoid paying transaction fees. The seller then disappeared and never completed the service. I noticed his PayPal account is unverified and also uses a fake name " - ''. I opened up a claim with PayPal, and they said that they can not do anything about the dispute if its the Friends and Family gift transaction. They said I can try to chargeback through my bank. However, some of the funds for the transaction were paid for using my PayPal Balance. They sa... |
PayPal Holdings, Inc. other transaction issues November 18, 2016 - This morning I submitted payments for items I bought on Ebay, with the " Pay After Delivery '' option fully on display and understanding this as a term of my authorizing the payment. Half of these purchases did not go through as " Pay After Delivery '' and are now completed, even though I did not authorize this. I ( after one lengthy hold ) explained my situation to one of your " customer service '' ( and I do use that term VERY lightly ), who informed me " nothing could be done ''. I suggested she simply reverse or credit the charge and then resubmit these charges as requested ( and specifi... |
PayPal Holdings, Inc. apr or interest rate November 17, 2016 - This letter is to file a complaint with PayPal as well as the Consumer Financial Protection Bureau concerning PayPal 's policy of allocating refunds on purchases to the general balance instead of applying directly to the cancelled charge. This has happened to my account twice in the last two months. The first incident was on my statement of -/-/16 for a charge of $210.00 to - on -/-/16 that was refunded on -/-/16 by - for $210.00. In this instance I was charged $22.00 in interest on an amount that had been refunded. I would like that $22.00 refunded as a credi... |
PayPal Holdings, Inc. other transaction issues November 16, 2016 - I have an account with Paypal Credit which is based in - MD. I made - payment to paypal credit on - -, 2016 in the amount of $120.00, which showed up on my bank statement on - -, 2016. Also, what showed up on my bank account was an unauthorized internet payment of $110.00. I did not approve of that payment I did not make that payment. I called the company and they said they have to investigate the charge and they do not know how long it will take. In the meantime, because of this transaction, it has overdrawn my checking account, in which I was charged an overdraft fee of... |
PayPal Holdings, Inc. other transaction issues November 16, 2016 - I purchased a number of items via Paypal on eBay. I asked that my credit card be charged. Instead and without my authorization, Paypal debited my bank account in which there were insufficient funds. Paypal via " - '' it 's supervisor, admitted that they did this intentionally against my instructions but refused to credit me for the overdraft charges on my bank account or to remove my bank account from my Paypal account. Paypal also promised to send me an email admitting that this was completely their fault but never sent it.... |
PayPal Holdings, Inc. money was not available when promised November 16, 2016 - I have - small business accounts with -. On - of the accounts I utilize PayPal as my merchant service account. I have experienced inconsistent issuance of credit of deposits on my - account. For example : I transferred money from PayPal on -/-/2016 and it was updated as completed on -/-/2016 at -. Several hours later and at the time of this email, I 've yet to get credited for the deposit by -. My first concern is that the deposit is being used by one or both of the institutions to skim money for themselves. My second concern, is that the money is intentionally held becau... |
PayPal Holdings, Inc. other transaction issues November 15, 2016 - Venmo is a money transfer application that withdraws money from one bank account and deposits it in another. There is a social media element to it, as people can publicly post what the money is for. After the - embargo was lifted, my boyfriend, sister and I thought it would be great to surprise my father with plane tickets for his birthday. I transferred my boyfriend $400.00 to cover the tickets for my family members, referencing - in in the post as to what the money was for. I received an email that my transfer was being reviewed per OFAC regulations - apparently the reference to -... |
PayPal Holdings, Inc. other transaction issues November 15, 2016 - Funds were taken from my - - - savings account without my consent. ( - entries on - for $89.00 each. ) These funds were sent to a fraduulanet Paypal account. I spoke with -, they sent me to Paypal. After waiting over three weeks, PayPal still has not resolved the issue and even tells me that - should reverse the fraudlent ACH.... |
PayPal Holdings, Inc. money was not available when promised November 13, 2016 - This is an incredibly long story that I am happy to share in full via telephone, but due to cognitive disorders typing is a very long process for me. Basically, I sold an item on Ebay ( eBay item # - ) last month ( - -, 2016 ), Ebay said the item was paid for the next day, so I shipped it, but never received the money via Paypal, which was how the funds were supposed to be transferred. The money was transferred from Paypal back to the buyer, who was refunded in full. Paypal and Ebay, after numerous phone calls to both companies, both refuse to help me by claiming it is entirely the ot... |
PayPal Holdings, Inc. money was not available when promised November 12, 2016 - On -/-/2016 at - cst I commenced a transfer of $40.00 to a fellow collegue and during this transfer of monies paypal commenced to placing a hold on the funds as they were posted and moved from my account to his. I contacted paypal as there seemed to be alot of the same issues going on for myself amongst others I had spoken with that did business with Paypal. -/-/2016 at - cst I built my way up the management ladder and ended up speaking with a mgr by the name of - in the Paypal Customer Securities/Payments. At this time I had already spent about hour or more weaving my way throu... |
PayPal Holdings, Inc. other transaction issues November 11, 2016 - made a purchase from - and paid via paypal. turned out - had charged me the full amount for a new ticket, same date, same flight, same plane, instead of adding luggage to an existing ticket. now i am double booked. when i realized what had happened i called paypal immediately and they would not help. - said no refund for a promo fare flight, regardless of the circumstances and that it is a double book.... |
PayPal Holdings, Inc. managing, opening, or closing account November 11, 2016 - My Current PayPal account is -- this account has $170.00 available funds ; Opened in good standing since - -. Account limitations have been placed on this account and it has been completely frozen I 've been told misinformation as to why my account is limited. I 've spent hours on hold and on the phone only to get nowhere. They just repeat themselves, transfer you and repeat them themselves, than put you on hold until you 've been on the phone an hour only to be disconnected.. FIRST THEY said my account is limited to customer complaints of not receiving merchandise.. Than t... |
PayPal Holdings, Inc. money was not available when promised November 9, 2016 - Paypal has a policy which states : If you provide tracking information ( - ) and we can confirm delivery, your payment should be available three days after we can confirm the delivery date. o Pending payments are generally released three days after we can confirm delivery, but sometimes the delivery information takes a bit longer to update. If it 's been three days and your payment is still pending, the information is still processing and the payment should be available soon. Please note that pending payments ca n't be released before you meet these requirements. I have entered tracking ... |
PayPal Holdings, Inc. other transaction issues November 9, 2016 - I used Paypal to purchase - from -. - never sent the - I purchased. I contact Paypal to open a dispute. Paypal reviewed the case and denied my claim and did not allow me to appeal their decision. When I paid for the - purchase it was paid as a good purchased but Paypal processed the transaction as a money transfer.... |
PayPal Holdings, Inc. other transaction issues November 9, 2016 - Funds were sent from my Venmo account erroneously to a user that I have never met and they refused to send the money back to me. I raised this issue with Venmo and they offered no support at this point I took matters into my own hands and stopped the payments through my bank ( ON PURPOSE ). Then I received an email from venmo saying " Do n't worry we transferred the funds to the other user '' and now your account is frozen until you settle the debt with us. These funds were purposely stopped by my bank at my request. I will not pay Venmo this disputed amount as I wanted to stop these payments.... |
PayPal Holdings, Inc. fraud or scam November 7, 2016 - I have a Paypal account that I have used for over 10 years primarily to make purchases. On - -, 2016 my Paypal account was frozen with the message, " Your account access has been limited for the following reason ( s ) : - -, 2016 : We would like to learn more about some of your recent transactions. '' I called Paypal and spoke with -, who told me that she could give me no information other than that my account was frozen for 180 days. My issue was escalated to -. He told me that the account was frozen and the money was being held to deal with any potential disputes with my ac... |
PayPal Holdings, Inc. other service issues November 7, 2016 - I made - one-time purchases for digital products through - app using Paypal. My payment method at Paypal for " store purchases '' was set to -, but " subscriptions '' was set to my checking account. What happened is that my one-time purchases through the - were charged as subscriptions, resulting in - NSF fees on my checking account. Paypal then attempted a second round of ACH transfers for the same - charges, resulting in another - NSF fees for a total of - NSF fees. Paypal provided a " bank letter '' stating that the ACH drafts were unintentional, but the bank ( -... |
PayPal Holdings, Inc. fraud or scam November 7, 2016 - Website transaction to purchase a laptop computer. Website credit card transaction failed, so operator provided Paypal link which was made debiting a - credit card. The website is bogus and no product was shipped. Paypal classifies this as NOT a transaction for a product or service and will not provide dispute resolution. This website still exists more than - weeks later and these people are still taking victims ' money and Paypal is providing them the means to do it. I have screenshots of the transactions and made a copy of their website at www.crazifire.com for reference. Paypal ... |