PayPal Holdings, Inc. Money Transfers Complaint

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Fraud or scam Virginia

Hello, On - - I won a bid on eBay and purchased a - fanny pack through Paypal in the amount of $300.00 plus $9.00 shipping, total $310.00. I was very satisfied with my purchase until the clamp broke. I sent the fanny pack back to - for repair which took over a month to evaluate. - sent the fanny pack back along with the letter that I submitted to Papyal in a dispute I thought I opened on - -. The letter stated that - was n't able to fix my fanny pack because they only service products from - or authorized distributors. Now at this point I 'm confused so I called - @ ( - ) - and I was told the fanny pack was NOT authentic. At this point I 'm out of $310.00 plus I have a knock off broken fanny pack that can not be fixed. I 'm extremely disappointed because eBay nor Paypal are willing to help get my money back. I used my credit card ending in - to make the purchase. I DO NOT have $310.00 to just give away. I even contacted the seller - to get my money back


I understand that eBay has a 30 day return policy and Paypal has a 6 month return policy but had the clamp not broken, I would 've never known this bag was a fake. I need both eBay and Paypal to make new policies because in a case where fraudulent items are being sold, there should n't be a time frame on those purchases. A customer should be able to get their money back if the item is counterfeit, it 's against the law to sell counterfeit handbags. Please help me get my money back, this is unbelievable. Thank you, transaction ID # -