PayPal Holdings, Inc. Money Transfers Complaint

Domestic (US) money transfer Other service issues

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Other service issues Oklahoma

I made - one-time purchases for digital products through - app using Paypal. My payment method at Paypal for " store purchases '' was set to -, but " subscriptions '' was set to my checking account. What happened is that my one-time purchases through the - were charged as subscriptions, resulting in - NSF fees on my checking account. Paypal then attempted a second round of ACH transfers for the same - charges, resulting in another - NSF fees for a total of - NSF fees. Paypal provided a " bank letter '' stating that the ACH drafts were unintentional, but the bank ( - ) would only remove - of - fees. Paypal would not accept responsibility for processing the one-time store purchases as " subscriptions '' and would not refund the remaining - fees, but they gave me credit for - as a courtesy. The issue here is that - is billing one-time store purchases as " subscriptions or automatic payments, '' and Paypal is aware of the issue but does nothing.

PayPal Holdings, Inc. customer in Oklahoma
Nov 07, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with monetary relief

Consumer disputes how PayPal Holdings, Inc. handled their complaint

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