PayPal Holdings, Inc. Money Transfers Complaint

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Other service issues Georgia

On -/-/2016, a woman ( the - ) contacted me via phone. She wanted to buy a a high-precision survey instrument from me. The instrument costed over $10000.00. The - provided me the information via phone. I used PayPal - to process the transaction. Initially, the - 's credit card was declined because there was a daily purchase limit on that card. I contacted the - by phone immediately. The - told me she would contact her credit card company to increase the limit. After about - minutes, the - called me to explain that she had spoken with her credit card company and resolved the problem. She asked me to go ahead and process her credit card. I tried to process the same credit card again, and I was able to successfully charge the -. I shipped the instrument to the - through - ground service with signature required. The shipping address was the same as the credit card billing address. According to the tracking number record on - website, the - received the package and gave her signature in - days later.


After I received PayPal 's notice, I provided all the information to PayPal at that same day, including the - tracking number, the receiver 's signature, and the detailed communication information between the Buyer and me, as well as the communication between the Buyer and her credit card bank. After - months, PayPal provided me a notice : " We have reviewed the case. Because you have not met - performance requirements, the transaction will be reversed. The case is now closed. '' I contacted PayPal customer support several times and asked for the name of the - 's credit card bank so that I could directly communicate with that bank. PayPal told me that they could not provide me that information and recommended that I instead involve a relevant government agency or ask law enforcement to issue a subpoena. I have - questions that need answers from PayPal and the - 's credit card bank : -. What are the details of the results from the investigation conducted by - 's credit card bank and Paypal? ( e.g. Did the name not match? Did the address not match? etc. ) -. Why did the - 's credit card bank conclude that this was an " unauthorized payment, '' despite the fact that we provided information such as the - shipping records and the buyer 's signature? -. Did the - 's credit card bank check the transition day phone conversation voice records with the -? -. The first attempt to process the credit card was n't approved because the charged amount exceeded the daily purchase limit. However, after the - spoke with her bank and received approval to raise the daily purchase limit, the second attempt to process the credit card transaction worked. Why did the - 's credit card bank conclude this was an unauthorized payment, despite the fact that the - 's credit card bank gave the approval to raise the daily purchase limit on the transition day?