Review and analysis of 14 consumer complaints against Cottonwood Financial Ltd.
Out of the 14 consumer complaints against Cottonwood Financial Ltd. Consumer Loan, 0% were disputed by the consumer (i.e. the consumer was not happy with how Cottonwood Financial Ltd. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Cottonwood Financial Ltd. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Problems when you are unable to pay | 8 |
| Managing the loan or lease | 4 |
| Lender repossessed or sold the vehicle | 1 |
| Can't contact lender | 1 |
Cottonwood Financial Ltd. false statements or representation impersonated attorney, law enforcement, or government official January 10, 2019 - ONCE AGAIN THE CASH STORE IS COLLECTING ON ZOMBIE DEBT, THIS ACCOUNT WAS PREVIOUSLY SOLD TO OTHER AGENCIES..... |
Cottonwood Financial Ltd. payment to acct not credited April 19, 2017 - Account sold to - party and now they are harassing myself and my family. The are threatening violence and jail. Calling all hours of the day each time with different threats. State they are coming after me at my home and place of work.... |
Cottonwood Financial Ltd. taking/threatening an illegal action threatened to sue on too old debt February 6, 2017 - In - I took out a payday loan from the - in Illinois, I though the loan had been satisfied, but apparently it had n't. On -/-/- I received a call on my work phone from - stating that I needed to contact " - - '' ( - ) and give them claim number - - -. The informed me that the debt was a breach of contract and that was being sued and was in legal trouble for this situation.... |
Cottonwood Financial Ltd. taking/threatening an illegal action threatened arrest/jail if do not pay January 17, 2017 - I made - payments of $190.00 for a Cash Store debt settlement from -/-/15 - -/-/15 and I received a call yesterday from another collection agency that this debt was not paid... |
Cottonwood Financial Ltd. improper contact or sharing of info contacted me after i asked not to December 29, 2016 - Received collection letter dated -/-/2016. Sent cease communication letter on -/-/2016 via certified mail. Was received and picked up on -/-/2016. Received another collection letter on -/-/2016 They are in violation of the law by contacting me after I told them to stop.... |
Cottonwood Financial Ltd. payment to acct not credited payment to acct not credited December 1, 2016 - I took a payday loan out from the Cash Store back in 2014. I had to pay it off thru - - - because I ran into financial problems. I pay $1600.00 which paid it in full. Today I received a call from - then the lady transferred me to - - at -. He told me I owe $940.00 on this bill. He said I was going to be served a summons and arrested for check fraud. I tried to explain that this was pif. I said I will fax over the proof and he said the fax machine was broken. He said that they checked my records and I have never had problems like this.... |
Cottonwood Financial Ltd. can't contact lender can't contact lender November 28, 2016 - - keep calling about a loan i supposedly had 1 year ago, due to the harassment and threats i made 1 payment of $77.00 then 2 further payments. they called the other day for more money but i was not able to pay the full amount, this resulted in me being told i would be taken to court and arrested. Also my amount owed would go from $1300.00 to $2800.00. I was told they would tell the court i refused to pay the payment amount when i actually offered to make a reduced payment because i was not in a position to pay the full amount. I requested a copy of our " recorded '' conversation an... |
Cottonwood Financial Ltd. can't contact lender can't contact lender November 14, 2016 - Charged fees I was not aware of Did not credit payments as I paid them. Ca n't contact lender closed - in - Wisconsin - The Cash Store. - Cottonwood Financial is charging me over $2200.00 after I made payment on a loan of $1500.00 of - payments of over $300.00. Now they are garnishing my wages. How do I get this to stop. And protect my credit report history as I 'm saving for a house. - -, WI - - -... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect charged fees or interest i didn't expect November 8, 2016 - Cash store calling 6 times a day on top of that cotton wood financial I guess is an affiliation calling my friends cell. Advised im a non profit payment plan. They did n't care was asked for me to have them send a letter. Family credit faxed them a letter still getting harassing calls they do n't want to release the loan to collections so they can still charge me outrageous interest rates.... |
Cottonwood Financial Ltd. taking/threatening an illegal action threatened arrest/jail if do not pay November 2, 2016 - Threatened of being taken to jail. I was embarrassed and scared and paid what they wanted me to pay. I did stop the auto draft and planned on working out a payment arrangement ; they were not willing to work with me. They sent to collections and almost a year later, I received a voicemail at work threatening legal action against me. The next day I called them back and they said a constable was coming out with a warrant for my arrest.... |
Cottonwood Financial Ltd. can't stop charges to bank account can't stop charges to bank account October 25, 2016 - I submit a stop payment request on this payday loan from my bank, -. I paid the fee of $30.00 but Cash Store was still able to withdraw my account putting it in negative. I tried to have them to stop payment via a phone conversation which they refused. My bank also will not stop payment because they have no control over automatic checks.... |
Cottonwood Financial Ltd. managing the loan or lease October 7, 2016 - I took out a loan for $600.00 and was never advised that my interest rate was 520.01 %. The company also tried to withdraw money from my account without my authorization.... |
Cottonwood Financial Ltd. managing the loan or lease August 29, 2016 - I RECENTLY TOOK OUT AN INSTALLMENT LOAN FOR $400.00. THE APR IS 581.71 % AND THE FINANCE CHARGE IS $770.00 LEAVING MY TOTAL PAY BACK AT $1100.00. I KNOW I AM RESPONSIBLE TO PAY MY LOAN BACK BUT THIS IS RIDICULOUS. I WILL BE PAYING ON THIS LOAN UNTIL - 2017 UNLESS I COME UP WITH IT ALL IN ONE LUMP SUM WHICH I CA N'T AFFORD EITHER BECAUSE THERE IS ALWAYS SOME LARGE PAYMENT I HAVE TO PAY OUT OF EACH CHECK, LIKE MY RENT OR CAR PAYMENT. I AM A SINGLE MOM AND NEEDED THIS TO HELP COVER MY RENT AS I HAD TO HAVE - AND WAS OFF WORK FOR AWHILE AND I DEPEND ON OVERTIME TO HELP MAKE ENDS MEET. ... |
Cottonwood Financial Ltd. communication tactics frequent or repeated calls August 25, 2016 - My spouse had to change her number because these people kept calling at odd times to ask about some address in Texas that I never lived at!!!!! We do n't have no $400.00 to pay them. We 're on a fixed income as it is, and these people just do n't leave well enough alone!... |
Cottonwood Financial Ltd. problems when you are unable to pay August 22, 2016 - I was and still unemployed on -/-/2016 with unemployment income. Took out a loan with the Cash Store in -, WI on -/-/2016 in the amount of $290.00 with an interest rate of 519.98 % $540.00 in finance charges.They have been blowing my phone up at least 2 or 3 times a week 3 times in a row. I have not attempted to pay back due to the ridiculous high finance interest rate and I ran out of unemployment income before the loan contract ends what can I do.... |
Cottonwood Financial Ltd. taking/threatening an illegal action threatened arrest/jail if do not pay July 20, 2016 - I took out a payday loan back in 2012 with Cash Store. I strongly believe I paid the money back. A couple years later someone contacted me posing as a police officer saying I still owed more money. He told me if I did not render a payment immediately, I would be arrested. He also contacted family members and disclosed personal information and my full social security number. Out of fear, I rendered a $800.00 payment. It cleared immediately and I never received a confirmation email. Now years later ... I am being harassed again. They are very threatening ... Threaten to come pick me up and hol... |
Cottonwood Financial Ltd. communication tactics threatened to take legal action June 8, 2016 - I received calls today from - - -, - different numbers from - different states all stating the same thing. " Up now. Again this is a final call for - only. If you are not -. You must hang up now. This is your final call. This is - (? ) and your failure to respond has resulted in your file being audited. This call is to inform you that although your file was processed on Monday - -. Our client will allow us to resend this process if you call today. Again you have only today to rectify this matter. Please advise. You must call by - today Wednesday - - at ... |
Cottonwood Financial Ltd. communication tactics called outside of 8am-9pm May 18, 2016 - I have not received any letters or other contact. They have indicated legal action or everything else about this. The company is not even the collection company the store indicated was the collector.I have tried to arrange a payment I can afford with in the beginning but without all of the other charges they are adding to it.The wrong company is saying they own and are calling at - and after -. ... |
Cottonwood Financial Ltd. false statements or representation impersonated an attorney or official May 18, 2016 - The company is owner of the note is dispute. and the calls at - or the calls at - are against the credit laws. The amount is incorrect on the note amount. I have not received any letters or other contact. They have indicated legal action or everything else about this. The company is not even the collection company the store indicated was the collector.I have tried to arrange a payment I can afford with in the beginning but without all of the other charges they are adding to it. ... |
Cottonwood Financial Ltd. problems when you are unable to pay April 14, 2016 - So much time has gone by and I was to humiliated to ever talk to the lender. The default finally made it 's way to collections and the people have threatened me with criminal charges. ... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect charged fees or interest i didn't expect April 11, 2016 - I got a call from a collector from the Cash Store on a SUNDAY NIGHT at -. I advised the woman that it was unlawful for her to do that, then advised her that I would report them immediatly to the - and other agencies. i have been in credit and collections for - years so I knew they were violating the law.It was for 400 % which was not told at the time ... |
Cottonwood Financial Ltd. problems when you are unable to pay March 31, 2016 - I received a loan from the cash store for a total of $2000.00 and was told that the payments will be deducted from my checking account if I was not able to pay. I have been charged an overdraft fee because the funds were not available and even though I notified them in advance the my told me that there was nothing that could do besides refinancing my loan and making me start all over for a payment that was only about $100.00 dollars cheaper but still almost unaffordable. My payments are currently $500.00 and I can not afford them I am being charged upwards of 400 % maybe even more. ... |
Cottonwood Financial Ltd. problems when you are unable to pay March 28, 2016 - they are calling my family members, my job my cell phone and they are calling everyday, more than 5 times a day for the last two weeks. ... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect charged fees or interest i didn't expect March 3, 2016 - A lady named - - called from - to my place of work, I called back and she claimed to be from a law firm, collecting for the cash store. when I asked for her mailing address she became irate and said my attorney should contact them. She asked why I wanted the address, I stated that I did n't believe they were a law firm. At that time she yelled " - ''! I hung up. she called back but I did n't answer. she left another insulting message on my voice mail, ... |
Cottonwood Financial Ltd. applied for loan/did not receive money applied for loan/did not receive money February 5, 2016 - The purpose of this complaint is based on a rejected loan application to the following : THE CASH STORE - # - - - - - - - -, Texas - - - - - - - - - - - - -, TE-AS - Application was completed in person on - - - at - and was rejected. Previous application was submitted on - - - and was rejected. Demographics for the applicant are the following : - Veteran, - - income only -, over -, no -. ... |
Cottonwood Financial Ltd. charged bank acct wrong day or amt charged bank acct wrong day or amt January 30, 2016 - I submitted a claim earlier about - - - and gave a description about what happened. The Cash store is another creditor they did the same thing as - in the previous claim. ... |
Cottonwood Financial Ltd. managing the loan or lease January 23, 2016 - Cottonwood Financial sent me a letter dated -/-/16 but they sent it to collections about 2 weeks later, I was never given an opportunity to make arrangements. I received a call from - - -, - of the reps called me a liar. I advised him that I am working with an attorney on several options that may include filing bankruptcy but its not my only which I told Cottonwood Financial and the collection. I do n't know why they sent me a letter dated -/-/16 but sent it to collections 2 weeks later. Why would they do that? The rep at - - - was very rude towards me because ... |
Cottonwood Financial Ltd. improper contact or sharing of info contacted me after i asked not to January 11, 2016 - I keep getting calls from this number with threats of having me prosecuted and being verbally abusive. ... |
Cottonwood Financial Ltd. payment to acct not credited payment to acct not credited January 7, 2016 - On -/-/15 I borrowed $3000.00 from the Cash Store # -. On -/-/15 I went to payoff the outstanding balance with a cashier 's check but the representatives at the store would not take my payment stating that a an ACH had been processed on the same day for $730.00 to my Bank account which they had not received confirmation if it was paid hence unable to give me a payoff quote. I went back to the store again on Saturday - and Monday - and they still would not take my payment. As result I incurred an additional $180.00 in finance charges. Furthermore, I find it very dece... |
Cottonwood Financial Ltd. problems when you are unable to pay December 27, 2015 - I have advised the Cash Store a few times that I have spoken with an attorney but due to the holidays, I will not hear from him until Monday. Cash Store called me - a day even though they were told by me that I work during the day which is - Monday through Friday. I just started this job on -/-/15 and I am still on probation until -, therefore I ca n't just working to answer their calls. ... |
Cottonwood Financial Ltd. can't stop charges to bank account can't stop charges to bank account December 22, 2015 - - - - in - - was charged several times in 2009 even after I advised them I was going to be closing the bank acct. I had made several payments and no matter what, the finance charges kept increasing and would turn out that I paid a total of $1200.00 on a $400.00 loan before closing the acct. I had to pay several fees and over draft fees and had to close the bank acct due to The Cash Store. Years went by with no contact then randomly a collections office out of - contacted me threating to sue me and when I got smart back with the young man ( knowing my rights ) he admitted ... |
Cottonwood Financial Ltd. can't contact lender can't contact lender December 13, 2015 - I did n't see the proper selection for my complaint so I chose ca n't contact lender. I am writing because I secured a loan with a company called the Cash Store in -, T-. The loan sad for $1200.00. After securing the loan, my bank account was closed and the lenders were unable to get the loan amount or the interest from me. About 3 weeks later I got a call from an attorney saying that they were filing criminal charges against me for fraud. Saying that I passed a blank check in the state, when in fact, I never wrote a check. I only gave my debit card and they checked to make sure the accou... |
Cottonwood Financial Ltd. problems when you are unable to pay December 11, 2015 - The Cash Store continues to call me while I am at work, even though I left - messages telling them that I work from -- Monday through Friday and may have to work some Saturdays depending on workflow. I just starting working at this job on -/-/- and I am on probation until -/-/-. I work in a call center environment and these calls are disruptive to me because I ca n't take their calls because I am at. I did speak an attorney and he advised they are suppose to call him during the times I asked them to. Their continuous calls are stressing me out and would rather communica... |
Cottonwood Financial Ltd. can't contact lender December 10, 2015 - My Dad took out a loan and I am trying to help him pay it. He could not afford the loan from the beginning but because The Cash Store does not budget the customer they loaned him $1100.00. My dad has not been buying groceries or his medication because he does not want to lose his car. He pays $200.00 every 2 weeks. He has made 6 payments on time For a total of - and his balance was still $980.00. He still had 6 payments left. I called the local branch to work out some type of settlement. They gave me all my dads information ( 3rd party disclosure ) even though I told them I do n't wan... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect November 19, 2015 - I filed for a payday loan before joining the - - back in 2013 for an amount not exceeding $1000.00. I have the bank documents where they withdrew the amount from my account. I have been contacted indirectly by a third party, - - -, demanding a payment for the amount of $850.00 owed. They did not verify the original amount, nor did they send me documentation of the original contract. They also threatened legal action if I did not pay the settlement that was offered. I contacted The Cash Store ( original creditor ) to find out if I could get the original document to assess the... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect November 18, 2015 - I borrowed $300.00, for 1 month and paid $190.00 for interest which is outrageous. And made payments every 2 weeks. This is the highest I have paid. This company needs some checking into. It is the Cash Store. ... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect October 19, 2015 - I took out a loan on -/-/-, and made the 1st two payments on time. Since then I had to take - Leave from my job to care for my spouse. I am no longer able to afford this loan, since I 'm currently not receiving pay. I have offered the Cash Store amount to settle but the agents are rude, and leave threatening messages on my phone. ... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect October 14, 2015 - I became a cash store - - wesley - - -, - Texas - ) customer on - - 2015. I made - loans total. The - ( $800.00 - & - ( $500.00 - loans were - paid off, in full. within 3 weeks of aquiring the loans. - payoff was $950.00 paid on -/-/15. - payoff was $590.00 paid on -/-/2015. Up to this point there was no problem with the cash store. I needed the - loan to pay for repairs on my truck. The - was to help allieviate the stress of such a large payment in one month. I made a - loan for the same reason. This was my plan f... |
Cottonwood Financial Ltd. improper contact or sharing of info contacted employer after asked not to September 29, 2015 - The cash store turned my debt over to - - - who have a guy named - - calling me and My employer, demanding to speak with the -. He has repeatedly discussed that I owe money and that they are serving me in - hours with a law suit. My employer is becoming angry over this and have asked them to stop but they have n't. He said today that the debt was from the -. I have many recordings of his statements. ... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect September 28, 2015 - Had no idea that that the annual interest rate was over 580 % of the loan. Will never use or recommend this form of loan to any military or civilian individual. ... |
Cottonwood Financial Ltd. can't contact lender September 28, 2015 - I have a payday loan through the Cash Store located on - - -, -, T- -. I defaulted on my payments, so I have been dealing with their office calling me multiple times a day on my personal and my work phone. They have been calling me on a multiple line office number, which is used only for customers since I work in the healthcare field. I called the Cash Store on Thursday, - -, 2015 to let them know that I needed them to stop calling me at the multiple line office number and that if they needed to reach me, they could call my DIRECT work phone line or they could call my cell... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect August 21, 2015 - I have made a few attempts to make a different arrangement to pay back this payday loan, I can not afford the - withdraws The Cash Store debits my bank account any longer, I have spoken with - the store manager at the Cash Store - - - - - Texas -, she informed me that I made an agreement with the store and signed a contract, which I did, she said she could not help me with any other type of arrangement and refered me to Cottonwood Financial, when I spoke with - from Cottonwood he informed me that he did not have any of my information beacuse I had not defaulted on my... |
Cottonwood Financial Ltd. payment to acct not credited August 18, 2015 - The Cash Store - Lender is harassing my husband in phone calls. Cloning a phone number from the county attorney. Claims to be a process server from the county and tells my husband he either needs to pay $5000.00 that day or be sued. Gets very ugly and argumentative. ... |
Cottonwood Financial Ltd. improper contact or sharing of info talked to a third party about my debt August 12, 2015 - I have asked to bill me, I will pay as much as I can when I can. Asked to stop calling while I am at work, asked to stop leaving voicemail at work as calls are recorded. Asked to stop calling those I listed as references. ... |
Cottonwood Financial Ltd. can't stop charges to bank account July 28, 2015 - I told them I do n't get paid till Friday but they wo n't wait they want to take it out on Wednesday they purposely are going to bounce my account. ... |
Cottonwood Financial Ltd. communication tactics threatened to take legal action July 24, 2015 - I keep getting automated calls that they will contact the Attorney Generals office and file a warrant on me. They have contacted family out of state saying I have a legal matter to take care. When talking to a person on the phone I requested verification of debt and I stated I was not giving my credit card information to a stranger over the phone, she then told me she could not help me and legal action would be taken. I hung up the phone and she called back seven more times in a row after I requested to not be contacted again. ... |
Cottonwood Financial Ltd. cont'd attempts collect debt not owed debt was paid June 30, 2015 - I was contacted by a debt collection agency for a past due payday loan. We set up a payment plan which I have followed since - 2015. On - -, 2015 a payment was deducted from my account. My account should be paid off ( debt settled ). I attempted to contact the agency by phone in which I got no response. The contact number I have always used was disconnected and other phone numbers for the agency were disconnected and/or only had a recorded message. It is as if the agency has disappeared. ... |
Cottonwood Financial Ltd. communication tactics frequent or repeated calls June 25, 2015 - The Cash Store calls multiple times a day ( - ) Using different numbers - through -. They have also begin calling my workplace. ... |
Cottonwood Financial Ltd. charged fees or interest i didn't expect June 23, 2015 - I received a phone call from an unknown number. The caller stated that I need to call back to the Florida Attorney Gereral office at - - - - attorney general state of florida. They threatened me stating that if I do n't call back within - minutes, I will be arrested and thrown in jail for 6 months. ... |
Cottonwood Financial Ltd. charged bank acct wrong day or amt June 16, 2015 - The cash store in - IL over drafted my bank account $300.00. Their so called collection agency - - - called me and wanted me to set up a payment plan. I looked up my credit report and they are not on there. I think they are a false company and would like them to stop harassing me. I want my $300.00 back and be able to set up an actual payment plan with a legit collection agency. ... |