Cottonwood Financial Ltd. Payday Loan Complaint

Charged fees or interest I didn't expect

Cottonwood Financial Ltd. Payday loan department,

Charged fees or interest I didn't expect Texas

I have made a few attempts to make a different arrangement to pay back this payday loan, I can not afford the - withdraws The Cash Store debits my bank account any longer, I have spoken with - the store manager at the Cash Store - - - - - Texas -, she informed me that I made an agreement with the store and signed a contract, which I did, she said she could not help me with any other type of arrangement and refered me to Cottonwood Financial, when I spoke with - from Cottonwood he informed me that he did not have any of my information beacuse I had not defaulted on my loan at that point and I would have to wait - weeks after I defaulted, before he could even talk to me, I explained to him I want to pay my loan I just can not afford the - withdraws of $240.00 bi-weekly, he was extremely rude and ridiculed me saying he could not help me with anything until my account made it his way. The Cash Store and Cottonwood are incabale and unwilling to help me make different payment arrangments, I am stuck, I can not afford this, my finaces are spinning out of control because of this payday loan, and no one on their end can help me resolve this loan, Its simple I want to make less payments per month. I wish I had not been so confused with all the paper work and understood more of what I was getting myself into. Bottom line is I do not know where to go from here.

Cottonwood Financial Ltd. customer in Texas
Aug 21, 2015

* Source: CFPB Complaint Database

Cottonwood Financial Ltd. response to complaint:
Closed with explanation

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